Hp Pavilion dv6-7010us Entertainment Notebook PC User Manual Page 96
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Current network security codes are unavailable
If you are prompted for a security code (or network key) or a name (SSID) when connecting to a
WLAN, the network is protected by security. You must have the current codes to make a connection
on a secure network. The SSID and security code are alphanumeric codes that you enter into your
computer to identify your computer to the network.
●
For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●
For a private network, such as a network in an office or at a public Internet chat room, contact
the network administrator to obtain the codes, and then enter the codes when prompted to do
so.
Some networks change the SSID or network keys used in their routers or access points on a
regular basis to improve security. You must change the corresponding code in your computer
accordingly.
If you are provided with new wireless network keys and SSID for a network, and if you have
previously connected to that network, follow the steps below to connect to the network:
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2. In the left panel, click Manage wireless networks.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.
3. Select the network in the list, right-click the network, and then click Properties.
NOTE: If the network you want is not listed, check with the network administrator to be sure
that the router or access point is operating.
4. Click the Security tab and enter the correct wireless encryption data into the Network security
key box.
5. Click OK to save these settings.
WLAN connection is very weak
If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize
interference from other devices, as follows:
●
Move your computer closer to the wireless router or access point.
●
Temporarily disconnect wireless devices such as a microwave, cordless phone, or cellular
phone to be sure that other wireless devices are not interfering.
If the connection does not improve, try forcing the device to reestablish all connection values:
1. Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2. In the left panel, click Manage wireless networks.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs
are active, several will be displayed.
3. Click a network, and then click Remove.
86 Chapter 13 Troubleshooting and support
- User Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Starting right 11
- More HP resources 12
- Right side 14
- Right side 5 15
- Left side 16
- Component Description 17
- Display 9 19
- TouchPad 20
- 3 Connecting to a network 28
- Using the wireless button 29
- Using a WLAN 30
- Setting up a WLAN 31
- Configuring a wireless router 31
- Protecting your WLAN 31
- Connecting to a WLAN 32
- Using the webcam 35
- Using audio 36
- Connecting headphones 37
- Connecting a microphone 37
- Using Beats Audio 37
- Using video 38
- Using the keyboard 43
- Using the hot keys 45
- Using the keypad 45
- Using the TouchPad 46
- Navigating 47
- Selecting 47
- Using TouchPad gestures 48
- Scrolling 49
- Pinching/Zooming 49
- Rotating 50
- Flicking 50
- 6 Managing power 51
- Using Sleep or Hibernation 52
- Using the power meter 54
- Selecting a power plan 54
- Running on battery power 55
- Conserving battery power 56
- Running on external power 57
- Shutting down the computer 58
- Using a USB device 59
- Removing a USB device 60
- Using optical drives 62
- Inserting an optical disc 63
- Removing an optical disc 64
- Sharing drives on the network 64
- 8 Maintaining your computer 65
- Replacing a hard drive 66
- Using HP 3D DriveGuard 68
- Using Disk Defragmenter 68
- Using Disk Cleanup 68
- 9. Replace the service door 71
- 10. Replace the battery 71
- 12. Turn on the computer 71
- Improving performance 61 71
- Updating programs and drivers 72
- Cleaning your computer 72
- 9 Securing your computer and 74
- Using passwords 75
- Setting Windows passwords 76
- Using HP SimplePass 77
- Using antivirus software 78
- Using firewall software 78
- Installing software updates 79
- Diagnostics 81
- Determining the BIOS version 82
- Downloading a BIOS update 82
- Using System Diagnostics 83
- Creating backups 84
- What you need to know 85
- Tips for a successful backup 86
- Restore and recovery 88
- 12 Specifications 91
- Operating environment 92
- ● Troubleshooting 93
- Troubleshooting 94
- Cannot connect to a WLAN 95
- WLAN connection is very weak 96
- Audio problems 97
- Power management problems 98
- Contacting customer support 100
- 14 Electrostatic Discharge 101
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