HP Laptop 4311S User Manual

HP ProBook 4310s Notebook PCHP ProBook 4311s Notebook PC (People’s Republic of China only)Maintenance and Service GuideDocument Part Number: 531680-00

Product descriptionMaintenance and Service Guide 1–3Memory 2 customer-accessible/upgradable memory module slotsSupports dual-channel memorySupports th

Removal and replacement proceduresMaintenance and Service Guide 4–55Processor✎The processor spare part kit includes replacement thermal material.Befor

4–56 Maintenance and Service GuideRemoval and replacement proceduresRemove the processor:1. Use a flat-bladed screwdriver to turn the processor lockin

Maintenance and Service Guide 5–15Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when

5–2 Maintenance and Service GuideComputer SetupTo exit Computer Setup, use one of the following methods: To exit Computer Setup without saving your c

Computer SetupMaintenance and Service Guide 5–3Computer Setup menusThe menu tables in this section provide an overview of Computer Setup options.✎Some

5–4 Maintenance and Service GuideComputer SetupSecurity menu✎Some of the menu items listed in this section may not be supported by your computer.Selec

Computer SetupMaintenance and Service Guide 5–5Diagnostics menuSystem Configuration menu✎Some of the listed System Configuration options may not be su

5–6 Maintenance and Service GuideComputer SetupSelect To do thisSystem Configuration menu (continued)Device Configurations (continued) SATA (Serial A

Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsLength 22.78 cm 8.97 inWidth 32.49 cm 12.79 inHeight (fron

6–2 Maintenance and Service GuideSpecifications13.3-in display specificationsMetric U.S. DimensionsHeight 17.8 cm 7.0 inWidth 28.4 cm 11.2 inDiagonal

1–4 Maintenance and Service GuideProduct descriptionHard drives Supports 9.50-mm, 6.35-cm (2.50-in) hard drivesSupports HP 3D DriveGuard Hard Drive Pr

SpecificationsMaintenance and Service Guide 6–3Hard drive specifications500-GB* 320-GB* 250-GB* 160-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWid

6–4 Maintenance and Service GuideSpecificationsBlu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specificationsApplicable disc Read: Write: BD-ROM,

SpecificationsMaintenance and Service Guide 6–5DVD±RW and CD-RW SuperMulti Double-Layer Drive specificationsApplicable disc Read: Write:CD-DA, CD+(E)G

6–6 Maintenance and Service GuideSpecificationsDVD-ROM Drive specificationsApplicable disc Read: Write:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-RO

SpecificationsMaintenance and Service Guide 6–7System DMA specificationsSystem memory map specificationsHardware DMA System function DMA0 Not applicab

6–8 Maintenance and Service GuideSpecificationsSystem interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-key

SpecificationsMaintenance and Service Guide 6–9System I/O address specificationsI/O address (hex) System function (shipping configuration) 000–01F DM

6–10 Maintenance and Service GuideSpecifications0C0–0DF Direct memory access controller0F0–0F0 Numeric data processor0200–027F Motherboard resources3B

Maintenance and Service Guide 7–17Screw listingThis chapter provides specification and reference information for the screws used in the computer. The

7–2 Maintenance and Service GuideScrew listingPhillips PM2.5×11.0 captive screw Where used: One screw that secures the hard drive to the computer (scr

Product descriptionMaintenance and Service Guide 1–5Audio 2 stereo speakers with enclosuresAzalea ADI1984 CODEC with digital equalizationHeadphone jac

Screw listingMaintenance and Service Guide 7–3Phillips PM3.0×4.0 screw Where used: 4 screws that secure the hard drive bracket to the hard driveColor

7–4 Maintenance and Service GuideScrew listingPhillips PM2.5×4.0 screwWhere used:1 Two screws that secure the WLAN module to the computer2 Two screws

Screw listingMaintenance and Service Guide 7–5Phillips PM2.5×8.0 screw Where used: One screw that secures the optical drive to the computerColor Quant

7–6 Maintenance and Service GuideScrew listingSlotted Torx T8M2.5×7.0 screwWhere used:1 Two screws that secure the switch cover to the computer2 Two s

Screw listingMaintenance and Service Guide 7–7Where used: One screw that secures the palm rest to the computerWhere used: 4 screws that secure the top

7–8 Maintenance and Service GuideScrew listingTorx T8M2.5×6.0 screwWhere used: 5 screws that secure the display assembly to the computerColor Quantity

Screw listingMaintenance and Service Guide 7–9Where used: 4 screws that secure the display bezel to the display assemblyWhere used: One screw that sec

7–10 Maintenance and Service GuideScrew listingPhillips PM2.0×4.0 screw Where used: 3 screws that secure the optical drive bracket to the optical driv

Screw listingMaintenance and Service Guide 7–11Where used: 4 screws that secure the speakers to the switch coverWhere used: 2 screws that secure the m

7–12 Maintenance and Service GuideScrew listingPhillips PM2.0×5.0 screw Where used: 2 screws that secure the switch cover to the computer in the batte

1–6 Maintenance and Service GuideProduct descriptionExternal media cardsOne ExpressCard slot, supporting optional ExpressCard/34 cardsSD Card Reader s

Screw listingMaintenance and Service Guide 7–13Phillips PM2.0×2.0 broadhead screw Where used: One screw that secures the switch cover to the computer

7–14 Maintenance and Service GuideScrew listingPhillips PM2.0×3.0 screw Where used: 6 screws that secure the display hinges to the display panelWhere

Screw listingMaintenance and Service Guide 7–15Phillips PM2.0×9.0 captive screw Where used: One captive screw that secures the fan and system board to

7–16 Maintenance and Service GuideScrew listingWhere used: 6 captive screws that secure the fan and heat sink to the system board (screws are secured

Maintenance and Service Guide 8–18Backup and recoveryBackup and recovery in Windows VistaOverviewTo protect your information, use the Backup and Resto

8–2 Maintenance and Service GuideBackup and recoveryBacking up your informationRecovery after a system failure is as complete as your most current bac

Backup and recoveryMaintenance and Service Guide 8–3Performing a recoveryIn case of system failure or instability, the computer provides the following

8–4 Maintenance and Service GuideBackup and recoveryUsing f11ÄCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. A

Backup and recoveryMaintenance and Service Guide 8–5Backup and recovery in Windows XPOverviewTo protect your information, use the Windows Backup utili

8–6 Maintenance and Service GuideBackup and recoveryPerforming a recoveryIn case of system failure or instability, the computer provides the following

Product descriptionMaintenance and Service Guide 1–7Operating system Preinstalled: Free DOS Red Flag Linux (People’s Republic of China only) Window

Maintenance and Service Guide 9–19Connector pin assignmentsAudio-in (microphone)Audio-out (headphone)Pin Signal1 Audio signal in2 Audio signal in3Grou

9–2 Maintenance and Service GuideConnector pin assignmentsExternal monitor Pin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5Ground6 Gr

Connector pin assignmentsMaintenance and Service Guide 9–3HDMIPin Signal1 TMDS data 2+2 TMDS data 2 shield3 TMDS data 2-4 TMDS data 1+5 TMDS data 1 sh

9–4 Maintenance and Service GuideConnector pin assignmentsRJ-11 (modem)Pin Signal1 Unused2Tip3Ring4 Unused5 Unused6 Unused7 Unused8 Unused

Connector pin assignmentsMaintenance and Service Guide 9–5RJ-45 (network)Pin Signal1Transmit +2Transmit -3Receive +4 Unused5 Unused6Receive -7 Unused8

9–6 Maintenance and Service GuideConnector pin assignmentsUniversal Serial Bus Pin Signal1+5 VDC2Data3 Data +4Ground

Maintenance and Service Guide 10–110Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltag

10–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicab

Maintenance and Service Guide 11 – 111RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general

11 – 2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly:1. Remove all screw covers 1 and screws 2

1–8 Maintenance and Service GuideProduct descriptionOperating system (continued)Restore media: DRDVD Windows Vista DRDVD Windows XP Pro Microsoft O

RecyclingMaintenance and Service Guide 11 – 34. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2.5. Remove al

11 – 4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pa

RecyclingMaintenance and Service Guide 11 – 516. Turn the display panel upside down.17. Remove the backlight frame from the display panel.ÅWARNING: Th

11 – 6 Maintenance and Service GuideRecycling19. Disconnect the display cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD panel t

Maintenance and Service Guide Index–1IndexAAC adapter, spare part numbers 3–14, 3–15, 3–17antennasdisconnecting 4–15, 4–17locations 2–1removal 4–34, 4

Index–2 Maintenance and Service GuideIndexcomputer specifications 6–1connector pinoutaudio-in jack 9–1audio-out jack 9–1external monitor port 9–2HDMI

IndexMaintenance and Service Guide Index–3removal 4–9spare part numbers 3–6, 3–13, 3–18, 3–20, 4–9specifications 6–3hard drive bay 2–10hard drive brac

Index–4 Maintenance and Service GuideIndexnetwork jackconnector pinout 9–5location 2–8numeric keypad keys 2–4Ooperating system, product description 1–

IndexMaintenance and Service Guide Index–5Rubber Feet Kit, spare part number 3–6, 3–19, 4–6run-in test 5–5SSATA (Serial Advanced Technology Attachment

Index–6 Maintenance and Service GuideIndexWindows Vista operating system DVD 8–3wireless antennasdisconnecting 4–15, 4–17locations 2–1removal 4–34, 4–

Maintenance and Service Guide 2–12External component identificationDisplay✎Your computer may look slightly different from the illustration in this sec

2–2 Maintenance and Service GuideExternal component identificationTop componentsButtons and fingerprint readerItem Component Description(1) Speakers (

External component identificationMaintenance and Service Guide 2–3(6) Power button When the computer is off, press the button to turn on the compute

2–4 Maintenance and Service GuideExternal component identificationKeys✎Your computer may look slightly different from the illustration in this section

© Copyright 2009 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l

External component identificationMaintenance and Service Guide 2–5Lights✎Your computer may look slightly different from the illustration in this secti

2–6 Maintenance and Service GuideExternal component identificationPointing devicesItem Component Description(1) TouchPad* Moves the pointer and select

External component identificationMaintenance and Service Guide 2–7Front componentsItem Component Description(1) Drive light Blinking turquoise: The

2–8 Maintenance and Service GuideExternal component identificationRight-side componentsItem Component Description(1) ExpressCard slot Supports optiona

External component identificationMaintenance and Service Guide 2–9Left-side componentsItem Component Description(1) Battery light Amber: A battery i

2–10 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Description(1) SIM slot (select models only) Contai

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare part number(1) 13.3-in, LED, HD display assembly (includes 2 WLAN ant

3–4 Maintenance and Service GuideIllustrated parts catalog(4) Keyboard (continued): For use in Iceland 577205-DD1 For use in Israel 577205-BB1 For

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

Illustrated parts catalogMaintenance and Service Guide 3–5Cable Kit, includes: 577214-001(8a) Modem module cable (includes RJ-11 connector)(8b) Blueto

3–6 Maintenance and Service GuideIllustrated parts catalog(14) Processor (includes replacement thermal material):Intel Core2 Duo processors: T9600 2.

Illustrated parts catalogMaintenance and Service Guide 3–7(22) WLAN module:802.11b/g/n WLAN module: Intel WiFi Link 5100 802.11b/g/n WLAN module for

3–8 Maintenance and Service GuideIllustrated parts catalog(22) WLAN module (continued):802.11b/g WLAN module: Broadcom 4312G 802.11b/g WLAN module fo

Illustrated parts catalogMaintenance and Service Guide 3–9Cable KitItem Description Spare part numberCable Kit: 577214-001(1) Bluetooth module cable(2

3–10 Maintenance and Service GuideIllustrated parts catalogDisplay assembly subcomponents

Illustrated parts catalogMaintenance and Service Guide 3–11Item Description Spare part number(1) Display bezel: For use only on computer models equip

3–12 Maintenance and Service GuideIllustrated parts catalogPlastics KitItem Description Spare part numberPlastics Kit: 577211-001(1) ExpressCard slot

Illustrated parts catalogMaintenance and Service Guide 3–13Mass storage devicesItem Description Spare part number(1) Hard drive (includes hard drive c

3–14 Maintenance and Service GuideIllustrated parts catalogMiscellaneous partsDescription Spare part numberAC adapters: 90-W PFC HP Smart Adapter (fo

Maintenance and Service Guide ivContents1 Product description2 External component identificationDisplay . . . . . . . . . . . . . . . . . . . . . . .

Illustrated parts catalogMaintenance and Service Guide 3–15Sequential part number listingSpare part number Description463955-001 90-W PFC HP Smart Ada

3–16 Maintenance and Service GuideIllustrated parts catalog504593-004 Broadcom 4312G 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, A

Illustrated parts catalogMaintenance and Service Guide 3–17510100-001 Modem module for use in all countries and regions except Australia and New Zeala

3–18 Maintenance and Service GuideIllustrated parts catalog577181-001 13.3-in, LED, HD AntiGlare display assembly without webcam in red trim (includes

Illustrated parts catalogMaintenance and Service Guide 3–19577205-121 Keyboard for use in French Canada (includes cable)577205-131 Keyboard for use in

3–20 Maintenance and Service GuideIllustrated parts catalog577217-001 Top cover for use only on computer models not equipped with fingerprint reader i

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tool

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

4–4 Maintenance and Service GuideRemoval and replacement proceduresWorkstation guidelinesFollow these workstation grounding guidelines: Cover the wo

v Maintenance and Service GuideContents4 Removal and replacement proceduresPreliminary replacement requirements . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Removal and replacement proceduresMaintenance and Service Guide 4–7BatteryBefore removing the battery, follow these steps:1. Shut down the computer. I

4–8 Maintenance and Service GuideRemoval and replacement proceduresSIM✎The SIM is provided by the end user as a security measure for the WWAN module.

Removal and replacement proceduresMaintenance and Service Guide 4–9Hard drive✎The hard drive spare part kit includes a hard drive connector and hard d

4–10 Maintenance and Service GuideRemoval and replacement proceduresRemove the hard drive:1. Position the computer with the front toward you.2. Loosen

Removal and replacement proceduresMaintenance and Service Guide 4–118. If it is necessary to replace the hard drive bracket or connector, follow these

4–12 Maintenance and Service GuideRemoval and replacement proceduresWLAN moduleDescription Spare part number802.11b/g/n WLAN module: Intel Wi-Fi Link

Removal and replacement proceduresMaintenance and Service Guide 4–13Before removing the WLAN module, follow these steps: 1. Shut down the computer. If

4–14 Maintenance and Service GuideRemoval and replacement proceduresRemove the WLAN module:ÄCAUTION: To prevent an unresponsive system, replace the wi

ContentsMaintenance and Service Guide vi6 SpecificationsComputer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–155. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module.✎The

4–16 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module, follow these steps: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–17WWAN moduleBefore removing the WWAN module, follow these steps:1. Shut down the co

4–18 Maintenance and Service GuideRemoval and replacement proceduresOptical drive✎The optical drive spare part kit includes an optical drive bezel and

Removal and replacement proceduresMaintenance and Service Guide 4–194. If it is necessary to replace the optical drive bracket, follow these steps:a.

4–20 Maintenance and Service GuideRemoval and replacement proceduresKeyboard and switch cover✎The switch cover spare part kit includes an LED board an

Removal and replacement proceduresMaintenance and Service Guide 4–21Remove the keyboard and switch cover:1. Position the computer with the front towar

4–22 Maintenance and Service GuideRemoval and replacement procedures6. Lift the rear edge 1 of the keyboard until it rests at an angle.7. Slide the ke

Removal and replacement proceduresMaintenance and Service Guide 4–239. Remove the keyboard.10. Release the ZIF connector 1 to which the LED board cabl

4–24 Maintenance and Service GuideRemoval and replacement proceduresSpeakersBefore removing the speakers, follow these steps: 1. Shut down the compute

vii Maintenance and Service GuideContents10Power cord set requirementsRequirements for all countries and regions . . . . . . . . . . . . . . . . . . .

Removal and replacement proceduresMaintenance and Service Guide 4–25Palm rest✎The palm rest is included with the top cover. See “Top cover” on page 4-

4–26 Maintenance and Service GuideRemoval and replacement procedures4. Release the ZIF connector 1 to which the TouchPad cable is attached, and then d

Removal and replacement proceduresMaintenance and Service Guide 4–27Display assembly✎The display assembly spare part kit includes two WLAN antenna tra

4–28 Maintenance and Service GuideRemoval and replacement proceduresRemove the display assembly:1. Close the computer.2. Turn the computer upside down

Removal and replacement proceduresMaintenance and Service Guide 4–29✎When installing the display assembly, be sure to complete the following steps to

4–30 Maintenance and Service GuideRemoval and replacement proceduresÄCAUTION: Support the display assembly when removing the following screws. Failure

Removal and replacement proceduresMaintenance and Service Guide 4–31b. Flex the inside edges of the top edge 1, the left and right sides 2, and the bo

4–32 Maintenance and Service GuideRemoval and replacement proceduresd. Release the webcam module 1 as far from the display enclosure as the webcam mod

Removal and replacement proceduresMaintenance and Service Guide 4–3317. If it is necessary to replace the display panel cable:a. Turn the display pane

4–34 Maintenance and Service GuideRemoval and replacement procedures19. If it is necessary to replace the WLAN wireless antenna transceivers and cable

Maintenance and Service Guide 1–11Product descriptionCategory Description PM45 chipset GM45 chipset GL40 chipsetProduct name HP ProBook 4310s Notebook

Removal and replacement proceduresMaintenance and Service Guide 4–3520. If it is necessary to replace the WWAN wireless antenna transceivers and cable

4–36 Maintenance and Service GuideRemoval and replacement proceduresTop cover✎The top cover spare part kit includes a palm rest, TouchPad and cable, a

Removal and replacement proceduresMaintenance and Service Guide 4–373. Turn the computer right-side up, with the front toward you.4. Disconnect the po

4–38 Maintenance and Service GuideRemoval and replacement procedures9. Release the ExpressCard slot bezel 1 by pressing in on it, and then remove the

Removal and replacement proceduresMaintenance and Service Guide 4–39USB boardBefore removing the USB board, follow these steps: 1. Shut down the compu

4–40 Maintenance and Service GuideRemoval and replacement proceduresBluetooth module✎The Bluetooth module spare part kit does not include a Bluetooth

Removal and replacement proceduresMaintenance and Service Guide 4–414. If it is necessary to replace the Bluetooth module cable:a. Disconnect the Blue

4–42 Maintenance and Service GuideRemoval and replacement proceduresModem module✎The modem module spare part kit does not include a modem module cable

Removal and replacement proceduresMaintenance and Service Guide 4–43Remove the modem module:1. Remove the two Phillips PM2.0×4.0 screws 1 that secure

4–44 Maintenance and Service GuideRemoval and replacement proceduresModem module cable✎The modem module cable is included in the Cable Kit, spare part

1–2 Maintenance and Service GuideProduct descriptionChipset Northbridge: Intel PM45 with up to 1066-MHz FSB9 Intel GM45 with up to 1066-MHz FSB9 In

Removal and replacement proceduresMaintenance and Service Guide 4–45Power connector cable✎The power connector cable is included in the Cable Kit, spar

4–46 Maintenance and Service GuideRemoval and replacement proceduresPower button board✎The power button board spare part kit includes two cables.Befor

Removal and replacement proceduresMaintenance and Service Guide 4–47System board✎The system board spare part kit includes replacement thermal material

4–48 Maintenance and Service GuideRemoval and replacement proceduresRemove the system board:1. Release the ZIF connector 1 to which the USB board cabl

Removal and replacement proceduresMaintenance and Service Guide 4–496. Remove the two Torx T8M2.5×6.0 screws 1 that secure the system board to the bas

4–50 Maintenance and Service GuideRemoval and replacement proceduresNetwork cable✎The network cable is included in the Cable Kit, spare part number 57

Removal and replacement proceduresMaintenance and Service Guide 4–51Fan and heat sink✎The fan and heat sink spare part kits include replacement therma

4–52 Maintenance and Service GuideRemoval and replacement proceduresRemove the fan and heat sink:1. Disconnect the fan cable from the system board.2.

Removal and replacement proceduresMaintenance and Service Guide 4–53✎The thermal material must be thoroughly cleaned from the surfaces of the heat sin

4–54 Maintenance and Service GuideRemoval and replacement proceduresRTC batteryBefore removing the RTC battery, follow these steps: 1. Shut down the c