HP 731179-071 Specifications

HP EliteBook 840 G1 Notebook PCHP ZBook 14 Mobile WorkstationHP EliteBook 850 G1 Notebook PCMaintenance and Service GuideIMPORTANT! This document is i

About the boot device order ... 124Choosing MultiBoot preferences ...

Fingerprint reader assemblyDescription Spare part numberFingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable,bra

3. Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprintreader board (3) from the computer.Reverse this procedu

System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberSystem board with UMA graphics an

Description Spare part numberSystem board with UMA graphics and an Intel Core i7-4600U processor for use withthe Windows 8 Standard operating system73

Remove the system board:1. Position the computer upright and open as far as possible.2. Release the ZIF connector (1) to which the fingerprint reader

9. Note the routing location of the antenna cables (7) when removing them.10. Remove the three Phillips PM2.5×5.0 screws that secure the system board

12. Remove the system board (2) by sliding it up and to the left at an angle.Reverse this procedure to install the system board.94 Chapter 6 Removal

Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 730798-001Before removing the speaker assembly, follow these steps:1. T

3. Remove the speaker assembly (2) from the top cover.Reverse this procedure to install the speaker assembly.96 Chapter 6 Removal and replacement pr

Display assemblyNOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays arespared at the subcomponent level only. To

39.6-cm (15.6-in) FHD SVA display specifications ... 148Hard drive specifications ...

2. Release the wireless antenna cables (2) from the routing channel attached to the system board.3. Remove the four Torx TM2.5×6.0 screws (1) that sec

7. Remove the bezel from the display assembly (4).The display bezel is available using spare part number 730952-001 for HP EliteBook 840models, 730953

10. Lift the tape that secures the display cable to the display panel (1), and the disconnect the displaycable from the panel (2).100 Chapter 6 Remo

11. Lift the display panel from the display enclosure.12. If you need to replace the webcam/microphone module:The webcam is available using spare part

c. Remove the module (3) from the display enclosure. (The module is attached to the displayenclosure with double-sided tape.)13. If you need to remove

14. If you need to remove the display cable, lift the cable straight up and out of the display enclosure.Use the following image to properly route the

7 Computer Setup (BIOS), MultiBoot,and System Diagnostics inWindows 8Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls

Navigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the computer, and then pr

3. Use a pointing device or the arrow keys to select File > Restore Defaults.4. Follow the on-screen instructions.5. To save your changes and exit,

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

xii

HP Sure StartSelect Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based assurance of the following:●HP-approv

Choosing MultiBoot preferencesYou can use MultiBoot in the following ways:●To set a new boot order that the computer uses each time it is turned on, b

Setting a MultiBoot Express promptTo start Computer Setup and set the computer to display the MultiBoot startup location menu each timethe computer is

To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.After pressing f2, the BIOS searches

8 Computer Setup (BIOS) and HP PCHardware Diagnostics (UEFI) inWindows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), contr

Navigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the computer, and then pr

3. Use a pointing device or the arrow keys to select File > Restore Defaults.4. Follow the on-screen instructions.5. To save your changes and exit,

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

HP Sure StartSelect Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based assurance of the following:●HP-approv

Choosing MultiBoot preferencesYou can use MultiBoot in the following ways:●To set a new boot order that the computer uses each time it is turned on, b

1 Product descriptionCategory Description HPEliteBook840HP ZBook14HPEliteBook850Product Name HP EliteBook 840 G1 Notebook PC √ HP ZBook 14 Mobile

Setting a MultiBoot Express promptTo start Computer Setup and set the computer to display the MultiBoot startup location menu each timethe computer is

To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.After pressing f2, the BIOS searches

9 Computer Setup (BIOS) andAdvanced System Diagnostics inSUSE LinuxComputer Setup, or Basic Input/Output System (BIOS), controls communication between

Using Computer SetupNavigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the c

Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressingthe esc key while the “Press the ESC key for Startup M

In conjunction with BIOS support, code running on the EC verifies the integrity of the following:●Subset of BIOS contents including the boot block por

Dynamically choosing a boot device using the f9 promptTo dynamically choose a boot device for the current startup sequence, follow these steps:1. Open

4. Select your computer model, and then select your operating system.5. In the Diagnostic section, click HP UEFI Support Environment.– or –Click Downl

10 Backup and recovery in Windows 8To protect your information, use Windows backup and restore utilities to back up individual files andfolders, back

Category Description HPEliteBook840HP ZBook14HPEliteBook850Panel All display assemblies include two or three wireless localarea network (WLAN) antenna

To create a backup using Backup and Restore:NOTE: Be sure that the computer is connected to AC power before you start the backup process.NOTE: The bac

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. Allfiles you have created and any software installed on the

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.5. Follow the on-screen instructions.Using Windows 8 operat

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres

4. Select Troubleshoot from the boot options menu.5. Select Reset your PC, and follow the on-screen instructions.To use the Start screen:1. On the Sta

11 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it ifyou ever need

Guidelines●When creating recovery media or backing up to discs, use any of the following types of discs(purchased separately): DVD+R, DVD+R DL, DVD-R,

in case of system instability or failure. Your initial and subsequent backups allow you to restore yourdata and settings if a failure occurs.You can b

Using the Windows recovery tools Using the Windows recovery tools, you can:●Recover individual files●Restore the computer to a previous system restore

Using f11 recovery tools (select models only)CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you

Category Description HPEliteBook840HP ZBook14HPEliteBook850 Two customer-accessible/upgradable memory module slotswith the following specifications:DD

4. Follow the on-screen instructions.5. Click Next.6. Select Repair your computer.7. Follow the on-screen instructions.After the repair is completed:1

12 Backup and Recovery in SUSE LinuxRecovery after a system failure is as good as your most recent backup. As you add new software anddata files, you

NOTE: Before you back up your information, be sure you have designated a location to savethe backup files.4. Click Save and Backup to start the backup

To restore the computer from the recovery disc, follow these steps:1. If possible, back up all personal files.2. Insert the HP Factory Image Restore D

13 SpecificationsComputer specifications–HP EliteBook 840/HPZBook 14 models Metric U.S.DimensionsWidth 33.9 cm 13.35 inDepth 23.7 cm 9.33 inHeightHeig

Metric U.S.Relative humidity (noncondensing)Operating 10% to 90%Nonoperating 5% to 95%Maximum altitude (unpressurized)Operating -15 m to 3,048 m -50

Metric U.S.Nonoperating -15 m to 12,192 m -50 ft to 40,000 ftNOTE: Applicable product safety standards specify thermal limits for plastic surfaces. T

35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S.DimensionsHeight 20.6 cm 8.09 inWidth 32.1 cm 12.6 inDepth 0.36 cm 0.14 inDiagonal 35.6 cm

35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S.DimensionsHeight 20.6 cm 8.09 inWidth 32.1 cm 12.6 inDepth 0.36 cm 0.14 inDiagonal 35.6 cm

39.6-cm (15.6-in) HD SVA display specifications Metric U.S.DimensionsHeight 20.6 cm 8.09 inWidth 32.1 cm 12.6 inDepth 0.36 cm 0.14 inDiagonal 39.6 cm

Category Description HPEliteBook840HP ZBook14HPEliteBook850 Supports the following hard drives:●1-TB, 5400-rpm●750-GB, 7200-rpm●500-GB, 7200-rpm, sel

39.6-cm (15.6-in) FHD SVA display specifications Metric U.S.DimensionsHeight 20.6 cm 8.09 inWidth 32.1 cm 12.6 inDepth 0.36 cm 0.14 inDiagonal 39.6 cm

Hard drive specifications 1-TB* 500-GB* 320-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mmWeight 115 g 101 g 115 gInterface type SATA

Solid-state drive specifications 128-GB* 180-GB* 240-GB* 256-GB*DimensionsHeight 7 mm 7 mm 7 mm 7 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 73 g 78 g 78 g

14 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory inindustry-standards based HP B

f. If an Automatic DriveLock password is set, select the Security menu, select Hard DriveTools, scroll down to Automatic DriveLock, then select the de

HP Sure StartSelect Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based assurance of the following:●HP-approv

Non-volatile memory usageNon VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretaindata whenpower isremoved?What is the

Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretaindata whenpower isremoved?What is thepurpose ofthismemory?How

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?a. Turn on or restart the computer and press F10 when pro

15 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or fro

Category Description HPEliteBook840HP ZBook14HPEliteBook850Wireless Integrated wireless local area network (WLAN) options byway of minicardTwo WLAN an

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

16 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household

IndexAAC adapter, spare part numbers33, 35AC adapter/battery light 16accessory battery connector,identifying 19antennaremoval 103spare part numbers 28

DVD±RW Double-Layer withSuperMulti Driveprecautions 44Eelectrostatic discharge 44embedded numeric keypad,identifying 15equipment guidelines 47esc key,

pointing device, productdescription 6pointing stick 11portsDisplayPort 18external VGA monitor 17product description 6power button boardremoval 86spare

USB ports, identifying 17, 18Vvents, identifying 17, 20, 21VGA/USB boardremoval 80spare part number 24, 39,40, 80video, product description 4Wwarranty

Category Description HPEliteBook840HP ZBook14HPEliteBook850Ports Offers the following ports:●Headphone/microphone combo●Battery connector●DisplayPort

Category Description HPEliteBook840HP ZBook14HPEliteBook850 Supports Trusted Platform Module (TPM) 1.2 (Infineon,soldered down) and TPM Enhanced Drive

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Category Description HPEliteBook840HP ZBook14HPEliteBook850 Restore media—OS-DVD:●Windows 8 Professional 64-bit (only available andrequired with Wind

Category Description HPEliteBook840HP ZBook14HPEliteBook850 Web-only support:●Windows 8.1 Professional 64●Windows 8.1 Enterprise 64●Windows 8.1 Multi

2 External component identificationDisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslo

Component Description(6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend(Linux) if the display is closed while the

LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state (Windows)or Suspend state (Linux).●Off

Buttons and fingerprint reader (select models only)Top13

Component Description(1)Power button●When the computer is off, press the button to turn on thecomputer.●When the computer is on, press the button brie

KeysComponent Description(1) esc key (Windows only) Displays system information when pressedin combination with the fn key.(2) fn key (Windows) Ex

FrontComponent Description(1)Wireless light ●White: An integrated wireless device, such as awireless local area network (WLAN) device and/or a Bluetoo

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a

RightComponent Description(1)Audio-out (headphone) jack/Audio-in(microphone) jackProduces sound when connected to optional powered stereospeakers, hea

BottomNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Accessory battery connector Con

Component Description(5) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal compone

Component Description(1) Service cover Provides access to the hard drive bay, thewireless LAN (WLAN) module slot, theWWAN module slot, and the memor

Service tagWhen ordering parts or requesting information, provide the computer serial number and model numberprovided on the service tag. It is necess

3 Illustrated parts catalogComputer major componentsComputer major components23

Item Component Spare part number(1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more displayassembly

Item Component Spare part number 1-TB, 5400-rpm, 2.5-inch 676521-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.5-inch, SED 683801-0

Item Component Spare part number For use on models with discrete graphics and an Intel Core i3-4010U processor for usewith the Windows 8 Standard ope

Item Component Spare part number For use only on HP EliteBook 840 models 730950-001 For use only on HP ZBook 14 models 730951-001 For use only on H

iv Important Notice about Customer Self-Repair Parts

Display assembly subcomponentsHP EliteBook 840/ZBook 14 modelsItem Component Spare part number(1) Display bezel: For use only on HP EliteBook 840 mod

Item Component Spare part number(5) (35.6-cm) 14.0-in, LED, AntiGlare display panel: HD, SVA (1366×768), 200 nits 737657-001 HD+, SVA (1920×1080), 2

HP EliteBook 850 modelsItem Component Spare part number(1) Display bezel 730814-001(2) Webcam 730542-001 Microphone module (not illustrated) 730795-0

Mass storage devicesItem Description Spare part number(1) Hard Drive Hardware Kit, includes bracket 730793-001(2) Hard drive (does not include hard dr

Item Description Spare part number 128-GB (for use only in HP EliteBook 15 models) 744483-001 120-GB 732681-001 32-GB 743008-001Plastics KitItem Desc

Miscellaneous partsComponent Spare part numberAC adapter:90-W HP Smart AC adapter (PFC) 693712-00145-W HP Smart AC adapter (non-PFC, EM, 3-wire) 69669

Component Spare part numberTop load case 679921-001HP Business Slim Top Load Case 718549-001HP Business Top Load Case 718550-001Display Port to HDMI a

Spare partnumberCSRflagDescription490371-D61 A Power cord for use on all computer models in India (3-pin, black, 1.83-m)572511-001 A Intel Centrino Ul

Spare partnumberCSRflagDescription704031-001 A HP lt4112 LTE/HSPA+ Gobi 4G Module707031-001 A 4-GB Samsung locked memory module (PC3, 12800, 1600-MHz)

Spare partnumberCSRflagDescription730794-261 B Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)7307

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Spare partnumberCSRflagDescription730803-601 N System board with UMA graphics and an Intel Core i5-4300U processor for use withthe Windows 8 Professio

Spare partnumberCSRflagDescription730810-501 N System board with discrete graphics and an Intel Core i7-4600U processor for use withthe Windows 8 Stan

Spare partnumberCSRflagDescription730961-001 A Service cover for use only on HP ZBook 14 models730962-001 N Heat sink for use only on HP EliteBook 840

Spare partnumberCSRflagDescription731179-261 B Keyboard, backlit, with pointing stick for use in Bulgaria (includes keyboard cable and pointingstick c

Spare partnumberCSRflagDescription732681-001 A Solid-state drive, 120-GB (includes hard drive bracket and screws)733684-001 C Raw display panel, (39.6

4 Removal and replacementprocedures preliminaryrequirementsTools requiredYou will need the following tools to complete the removal and replacement pro

they cannot be caught or snagged by parts being removed or replaced. Handle flex cables withextreme care; these cables tear easily.Drive handlingCAUTI

CAUTION: To prevent damage to the computer when you are removing or installing internalcomponents, observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

vi Safety warning notice

5 Removal and replacementprocedures for Customer Self-Repair partsCAUTION: The Customer Self-Repair program is not available in all locations. Install

Before removing the service cover, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnt

BatteryDescription Spare part number3-cell, 50-Wh, 4.5-Ah 717376-0013-cell, 24-Wh, 2.4-Ah 717375-001Before disassembling the computer, follow these st

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws.Description Spare part number1-TB, 5400-rpm, 2.5-inch

2. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3).3. If it is necessary to disassemble the hard drive, p

Solid-state drive (SSD)Description Spare part number256-GB, Self-encrypting drive (SED), SSD 731194-001240-GB, SSD 732680-001180-GB, SSD 732678-001128

2. Slide the drive away to remove it from the socket (2).Reverse this procedure to install the solid-state drive.54 Chapter 5 Removal and replacemen

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 665733-001Before removing the RTC battery, follow these ste

Memory moduleDescription Spare part number8-GB memory module (PC3L, 12800, 1600-MHz) 693374-0014-GB memory module (PC3L, 12800, 1600-MHz) 691740-001Up

2. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch to prevent incorre

Table of contents1 Product description ... 12

WWAN moduleNOTE: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband M

3. Remove the WWAN module (3) by pulling the module away from the slot.NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.NOT

WLAN moduleDescription Spare part numberIntel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001Intel Dual Band Wireless-N 7260AN 802.1

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch to prevent incorrect i

KeyboardNOTE: For a detailed list of available keyboards, see Sequential part number listing on page 34.Description Spare part numberKeyboard, backlit

3. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the backof the keyboard until the keyboard disengages

6. To remove the keyboard from HP EliteBook 840/HP ZBook14 models:a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest

e. Remove the keyboard (5).Reverse this procedure to install the keyboard.Component replacement procedures65

6 Removal and replacementprocedures for Authorized ServiceProvider partsCAUTION: Components described in this chapter should only be accessed by an au

Description Spare part numberDisplay bezel for use in HP EliteBook 850 models 730814-001Display panel (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA

Grounding guidelines ... 44Electrostatic dis

2. Remove the bezel from the display assembly (4).3. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the displayenclosu

5. On the back of the display panel, lift the tape that secures the display cable to the display panel(1), and the disconnect the display cable from t

c. Remove the module (3) from the display enclosure. (The module is attached to the displayenclosure with double-sided tape.)Reverse this procedure to

Base enclosureBase enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15models are in separated in the following se

2. Remove the seven rubber screw covers from the screws outside of the service cover.NOTE: The eight screws outside of the service cover also have rub

4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six PhillipsPM2.0×5.0 broadhead screws (2) inside the battery bay that s

Base enclosure (HP EliteBook 850 models)Description Spare part numberBase enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with

2. Remove the seven rubber screw covers from the screws outside of the service cover.3. Remove the 21 Torx T8M2.5×5.0 screws that secure the base encl

4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five PhillipsPM2.0×5.0 broadhead screws (2) inside the battery bay that

FanDescription Spare part numberFan (includes cable) 730792-001Before removing the fan, follow these steps:1. Turn off the computer. If you are unsure

Downloading a BIOS update ... 107HP Sure Start ...

Card reader boardDescription Spare part numberCard reader board for use in HP EliteBook 840/HP ZBook 14 models 730955-001Card reader board for use in

3. Remove the card reader board (4).Reverse this procedure to install the card reader board.Component replacement procedures79

VGA/USB boardDescription Spare part numberVGA/USB board for use in HP EliteBook 840/HP ZBook 14 models 730966-001VGA/USB board for use in HP EliteBook

3. Remove the VGA/USB board from the top cover (3).Reverse this procedure to install the VGA/USB board.Heat sinkNOTE: The heat sink spare part kit inc

c. Fan (see Fan on page 77)d. Keyboard (see Keyboard on page 62)e. Base enclosure (see Base enclosure on page 71)Remove the heat sink:NOTE: Step 2 app

2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllipsscrews (1) – (4) that secure the heat sink to the sy

each time the heat sink is removed. Replacement thermal material is included with the heat sink,processor, and system board spare part kits.a. Discret

b. UMA models:Thermal paste is used on the system board component (1) and on the heat sink area (2) thatservices it.Reverse this procedure to install

Power button boardDescription Spare part numberPower button board for use in HP EliteBook 840/HP ZBook 14 models 730959-001Power button board for use

3. Slide the power toward the inside of the top cover, and then lift it off the top cover (3).Reverse this procedure to install the power button board