HP ProBook 640 G1 Notebook PCHP ProBook 645 G1 Notebook PCHP ProBook 650 G1 Notebook PCHP ProBook 655 G1 Notebook PCMaintenance and Service GuideIMPOR
Category DescriptionGraphics Switchable graphics:●Intel HD Graphics 4600 with shared video memory●AMD Radeon HD 8750MSupport for hybrid (switchable) g
USB boardDescription Spare part numberUSB board (includes cable) 735400-001738702-001745891-001Before removing the USB board, follow these steps:1. Tu
Remove the USB board:1. Remove the four Phillips screws (3) that secure the USB board to the base enclosure.2. Lift up on the left side to disconnect
Power button boardDescription Spare part numberPower button board (includes cable) For 15.6-in models 738701-001For 14-in models 738399-001Before rem
4. Remove the power button board (3) and cable.Reverse this procedure to install the power button board.Power button board 95
Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable and double-sided adhesive) 738394-001Before removing the
4. Slide the fingerprint reader board (2) bracket forward and remove the fingerprint reader boardand cable(4).Reverse this procedure to install the fi
Smart card readerDescription Spare part numberSmart card reader for 14-in models with 2-button TouchPad (includes cable) 738398-001Smart card reader f
3. Remove the smart card reader (3).Reverse this procedure to install the smart card reader and cable.System boardNOTE: The system board spare part ki
Description Spare part numberFor 14-in. computer models with discrete memory and the Windows 8 Standard operatingsystem with WWAN capability (includes
Before removing the system board, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn t
Category DescriptionPanel●14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,72% CG, 1.3-mm + PSR slim design eDP panel) w
Remove the system board:1. Disconnect the following cables from the system board:(1) Card reader cable(2) Power connector cableLeft (3) and right (4)s
3. Lift up on the left side of the system board (1) until it rests at an angle.4. Remove the system board (2) by sliding it up and to the left at an a
SpeakersDescription Spare part numberSpeakers (includes cable) 738404-001Before removing the speakers, follow these steps:1. Turn off the computer. If
3. Remove the speakers (3) and (6) and cables.Reverse this procedure to install the speakers.Speakers 105
Function button boardDescription Spare part numberFunction button board (includes cable and double-sided adhesive) 738703-001738401-001Before removing
4. Lift the function button board (3) to remove it.Reverse this procedure to install the function button board.Function button board 107
ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Dual Core i7-4600M 2.80-GHz proce
Remove the processor:1. Use a Torx8 screw driver to turn the processor locking screw one-half turn counterclockwise (1),until you hear a click.2. Lift
TouchPadDescription Spare part numberTop cover (includes TouchPad, TouchPad cable, and TouchPad bracket) Top cover for 15.6-in models with 2-button T
Remove the TouchPad:1. Remove the four Torx screws (1) that secure the TouchPad to the top cover.2. Release the clip (2), and then remove the TouchPad
Category DescriptionMemory Two customer-accessible/upgradable memory module slotsSupport for DDR3L 1600-MHz PC3-12800 dual channel memorySupport for 1
Power connector cableNOTE: The power connector cable is included in the Cable Kit (seeCables on page 39).Before removing the power connector cable, fo
3. Release the power connector (3) from the clips and mold built into the base enclosure.4. Remove the power connector cable.Reverse this procedure to
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to thebase enclosure with double-sided adhesive.)3. Remove the RTC
Display assemblyNOTE: The display assembly is spared as a whole unit assembly only.Description Spare part number15.6-in WLED FHD, UWVA display assembl
3. If it is necessary to replace the display panel:a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to thedisplay enclosure.
4. Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to thecomputer.5. Remove the WLAN and WWAN transceiver (1) an
6. Remove the display panel cable and the wireless transceiver.7. If it is necessary to replace the webcamera/microphone module or microphone module:C
b. Detach the webcamera/microphone module (2) from the display enclosure. (Thewebcamera/microphone module is attached to the display enclosure with do
7 Computer SetupWindows 8 — Computer Setup (BIOS), MultiBoot, andSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (B
To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th
Category DescriptionHard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thicknessSupport for Serial ATASupport
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressingfn+esc (if you are already in Windows) or by using Compu
4. Double-click the file that has an .exe extension (for example, filename.exe).The BIOS installation begins.5. Complete the installation by following
To move the device down in the boot order, use a pointing device to click the down arrow, orpress the - key.5. To save your changes and exit Computer
Using HP PC Hardware Diagnostics (UEFI) (select models only)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows y
Starting Computer SetupNOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setuponly if USB legacy support is enable
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:1. Turn on or restart the computer, and then p
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat
Setting a new boot order in Computer SetupTo start Computer Setup and set a boot device order that the computer uses each time it is turned onor resta
Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device
Category DescriptionEthernet Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection(select models only)Realtek RTL8151GH-CG
Using HP PC Hardware Diagnostics (UEFI) (select models only)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows y
8 SpecificationsComputer specifications Metric U.S.DimensionsWidth 37.8 cm 14.88 inDepth 25.7 cm 10.12 inHeight (front to rear, display assembly) 2.53
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm**Height 9.5 mm 9.5 mm 9.5 mmLength 100.4 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWeight
500-GB, 5400-rpm** 320-GB, 5400-rpm**22 ms 22 ms 22 msSingle track 1.5 ms 1.5 msAverage (read/write) 11/13 ms 11/13 msMaximum 22 ms 22 msLogical blo
9 Backup and recoveryWindows 8To protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up yo
Using the Windows recovery toolsTo recover information you previously backed up, see Windows Help and Support for steps onrestoring files and folders.
Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe
Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the WindowsRefresh option al
Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve itif you ever need to. These tools will help
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery DiscCreator can create two kinds of recovery DVDs:●Windows 7
Category DescriptionKeyboard/pointing devices Full-size, spill-resistant keyboard with drain and numeric keypadGesture support: MultiTouch gestures en
To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on file size and the speed of thecompute
Using the Windows recovery toolsUsing the Windows recovery tools, you can:● Recover individual files● Restore the computer to a previous system restor
Using f11 recovery tools (select models only)CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you
After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Install the Hardware Enabling Dri
SUSE Linux – Backup and recoveryRecovery after a system failure is as good as your most recent backup. As you add new software anddata files, you shou
Performing a system recoveryRecovery allows you to repair or restore the computer to its original factory state. You can create anHP Factory Image Res
The following options are available:● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.●Recover/Repair System—This optio
10 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory inindustry-standards based HP B
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino withVProTM, reboot the PC and enter BIOS Setup by pressing F10 when
Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhenpower isremoved?What is thepurpose ofthis memory?How
Category DescriptionOperating system Preinstalled:●Windows 8.1 Professional 64-bit●Windows 8.1 Professional 64-bit (MSNA)●Win 8.1 Professional 64-bit
Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhenpower isremoved?What is thepurpose ofthis memory?How
3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chipwritable, and if so how?The Firmware Hub does contain the BIOS progra
11 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or fro
Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United
12 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household
IndexAAC adapter, spare part number45AC adapter, spare part numbers42AC adapter/battery light 18audio, product description 5audio-in (microphone) jack
external monitor port 21Ff11 recovery 137Fanspare part number 46fanremoval 85spare part numbers 85fan and heat sink assemblyspare part numbers 36Finge
model name 1Modemspare part number 43Modem modulespare part numbers 36modem moduleremoval 67spare part number 67spare part numbers 67modemtransfer boa
SLEDremove everything and reinstalloption 147slotsExpressCard 19, 20security cable 21SIM 23smart card 19, 20Smart card readerspare part numbers 52smar
Category DescriptionOperating system (continued) Restore media-OSDVD:●Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OSexcep
2 External component identificationDisplayNOTE: Your computer may look slightly different from the illustration in this section.Component Description(
Component Description(6) Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the power is on.NOTE: The disp
© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Des
KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse
Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used system
LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light ●On: The computer is on.●Blinking: T
Component Description(1)Power light ● On: The computer is on.●Blinking: The computer is in the Sleep state.●Off: The computer is off.(2)Microphone mu
TouchPadComponent Description(1) Pointing stick (select models only) Moves the pointer and selects or activates items on thescreen.(2) Left pointi
Component Description(1)Wireless light ●White: An integrated wireless device, such as awireless local area network (WLAN) device and/or a Bluetooth® d
Component Description(3)USB 3.0 charging port Connects optional USB 3.0 devices and provides enhancedUSB power performance. The USB charging port can
Component Description(7) Optical drive eject button (select modelsonly)Releases the optical drive disc tray.(8)ExpressCard slot or smart card reader
Right sideNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)Audio-out (headphone) jack/Aud
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Rear (select models only)Component Description(1)RJ-11 (modem) jack (select models only) Connects a modem cable.(2)Serial port Connects an optional de
BottomComponent Description(1)Service cover Provides access to the hard drive bay, the wirelessLAN (WLAN) module slot, the WWAN module slot,and the me
Component Description(6)Service cover release latch Releases the service cover on the computer.(7) Battery bay Holds the battery.(8) Vents (4) En
3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modelnumber provided on th
Item Description Function(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is t
Computer major componentsComputer major components 27
Item Component Spare part number(1) Display assembly: The display assembly is spared as a whole unit assembly only. 15.6-in, FHD, WLED UWVA display a
Item Component Spare part number For use in Spain 738697-071 For use in Sweden and Finland 738697-B71 For use in Switzerland 738697-BG1 For use in
Item Component Spare part number For use in Spain 738696-071 For use in Sweden and Finland 738696-B71 For use in Switzerland 738696-BG1 For use in
Item Component Spare part number For use in Spain 738688-071 For use in Sweden and Finland 738688-B71 For use in Switzerland 738688-BG1 For use in
iv Safety warning notice
Item Component Spare part number For use in Sweden and Finland 738687-B71 For use in Switzerland 738687-BG1 For use in Taiwan 738687-AB1 For use i
Item Component Spare part number AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz;35W, 4 MB L2 cache)713548-001 AMD A10-4600M
Item Component Spare part number System board for 14-in. computer models equipped with discrete memory and theWindows 8 Standard operating system wit
Item Component Spare part number System board for 15.6-in. computer models equipped with shared memory and theWindows 8 Standard operating system wit
Item Component Spare part number For use only on 15.6-in. computer models equipped with shared memory and theWindows 8 Professional operating system
Item Component Spare part number Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001 Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-00
Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use only on 15.6-in computer models 738690-001 For use only on
Item Component Spare part number 14-in WLED HD, SVA, display panel 747752-001 14-in WLED HD, SVA, display panel 747751-001(4) and(6)Display hinge ki
Plastics KitItem Component Spare part number Plastics Kit, includes: For 14-in models 738402-001 For 15.6-in models 738706-001(1) Fingerprint brac
Mass storage devicesItem Component Spare part number(1) Solid-state drive (SSD): 256-GB SATA-3 self-encrypting SSD 749263-001 180-GB SATA-3 SSD 74926
Table of contents1 Product description ...
Item Component Spare part number 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 320-GB, 7200-rpm, 7.0-mm 634862-001(4) Optical drive (includes
Component Spare part numberFor use in Switzerland 490371-111For use in Taiwan 490371-AB1For use in Thailand 490371-201For use in the United Kingdom an
Spare part number Description634921-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)NOTE: The hard drive b
Spare part number Description693710-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)693711-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)693712-001 90
Spare part number Description735407-001 TouchPad bracket with 2 buttons735408-001 TouchPad bracket with 4 buttons735409-001 Webcamera/microphone modul
Spare part number Description738687-141 Keyboard for 14-in models for use in Turkey (includes keyboard cable)738687-151 Keyboard for 14-in models for
Spare part number Description738688-091 Keyboard with pointing stick for 14-in models for use in Norway (includes keyboard cable andpointing stick cab
Spare part number Description738688-DB1 Keyboard with pointing stick for 14-in models for use in Canada (includes keyboard cable andpointing stick cab
Spare part number Description738696-291 Keyboard for 15.6-in models for use in Japan (includes keyboard cable, backlight cable, andpointing stick cabl
Spare part number Description738697-171 Keyboard with pointing stick for 15.6-in models for use in Saudi Arabia (includes keyboard cableand pointing s
5 Removal and replacement procedures for Customer Self-Repair parts ... 62Component replacement procedu
Spare part number Description738703-001 Function button board for 15.6-in models (includes cable)738704-001 Optical drive transfer board for 15.6-in m
Spare part number Description744013-001 Cable Kit for 15.6- models (includes power connector cable and RJ-45 (network) cable andreplacement thermal ma
Spare part number Description744021-501 System board for use only on computer models equipped with discrete memory, WWANcapability, and the Windows 8
Spare part number Description745888-601 System board for use only on 15.6-in models with shared memory, without WWAN capability, andthe Windows 8 Prof
Spare part number Description749610-001 Display panel HD SVA AG flat749954-001 128-GB SATA-3 solid-state drive749955-001 180-GB SATA-3 solid-state dri
4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr
Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr
CAUTION: To prevent damage to the computer when you are removing or installing internalcomponents, observe these precautions:Keep components in their
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
About the boot device order ... 123Choosing MultiBoot preferences ...
5 Removal and replacement proceduresfor Customer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing
BatteryDescription Spare part number9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-0019-cell, 73-WHr, 2.2-AHr, Li-ion battery 718756-0018-cell, 83-WH
Service coverDescription Spare part numberService cover for 15.6-in models 738691-001Service cover for 14-in models 738680-001Remove the service cover
Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Thesecomponents are included in the Hard Drive Hardwa
2. Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the harddrive.3. Lift the hard drive (4), and then pull
c. Remove the hard drive bracket (2) from the hard drive.The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare partnum
2. Lift the front of the modem module (2), and then disconnect the modem cable (3).3. Release the modem module connector board from the clip, and then
Description Spare part number4-GB (PC3L, 12800, 1600-MHz) 691740-0012-GB (PC3L, 12800, 1600-MHz) 691739-001To add or replace a memory module:1. Save y
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
Expansion memory moduleUpdate BIOS before adding memory modulesBefore adding new memory, make sure you update the computer to the latest BIOS.CAUTION:
Creating recovery media and backups ... 140Guidelines ...
2. Remove the memory module (2) by pulling the module away from the slot at an angle.Reverse this procedure to install a memory module.72 Chapter 5
WWAN module (select models only)Description Spare part numberHP hs3110 HSPA+ Mobile Broadband Module 723895-001HP lt4112 LTE/HSPA+ Mobile Broadband Mo
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module,protective sleeves should be installed on the antenna connector
Remove the WLAN module:1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.NOTE: The WLAN antenna cable labeled “1” connec
Optical driveNOTE: The optical drive spare part kit includes a bezel and bracket.Description Spare part numberBlu-ray R/RE DVD±RW SuperMulti Double-La
4. Remove the optical drive (3).Reverse this procedure to install the optical drive.Component replacement procedures 77
Solid-state driveDescription Spare part number256-GB SATA-3 self-encrypting SSD 749263-001180-GB SATA-3 SSD 749262-001749278-001128-GB SATA-3 SSD 7492
KeyboardFor use in country or region Spare partnumberFor use in country or region Spare part numberKeyboard for 15” models (includes keyboard cable):F
For use in country or region Spare partnumberFor use in country or region Spare part numberFor use in Italy 738687-061 For use in Thailand 738687-281F
For use in country or region Spare partnumberFor use in country or region Spare part numberFor use in Greece 738697-211 For use in Spain 738697-071For
1 Product descriptionCategory DescriptionProduct Name HP ProBook 640 G1 Notebook PCHP ProBook 645 G1 Notebook PCHP ProBook 650 G1 Notebook PCHP ProBoo
Remove the keyboard:1. Loosen the two captive screws that secure the keyboard to the computer.2. Open the computer.3. Insert a thin tool (1) to loosen
5. For models without a pointing stick, remove the metal shield (2) covering the zero insertion force(ZIF) connector, release the ZIF connector to whi
6. For models with a pointing stick, disconnect the pointing stick cable from the system board (32),release the zero insertion force (ZIF) connector t
6 Removal and replacement proceduresfor Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an a
Remove the fan:1. Disconnect the fan cable (1) from the system board, loosen the two captive screws (2), and thenremove the fan.2. Remove the heat sin
●For computer models equipped with discrete graphics, following the 1 through 2 sequencestamped into the graphics board heat sink, remove the 2 captiv
Thermal locations for computer models equipped with discrete graphics are shown in the followingillustration:●Thermal paste is used on the processor (
Base enclosureDescription Spare part numberBase enclosure For 15.6-in models 738692-001For 14-in models 738681-001Before removing the base enclosure,
2. Remove the fourteen Torx T8 screws that secure the top cover to the computer.3. Remove the following screws that secure the base enclosure to the c
8. Remove the base enclosure, making sure that the display panel cables and the wireless antennacables route through the openings in the base enclosur
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