HP 4710S User Manual Page 1

HP ProBook 4710s Notebook PCMaintenance and Service Guide

9 Connector pin assignmentsAudio-in (microphone) ...

Restoring factory settings in Computer SetupTo return all settings in Computer Setup to the values that were set at the factory, follow these steps:1.

DriveLock Passwords●Enable/disable DriveLock on any computer hard drive.●Enter, change, or disable DriveLock on an optionalMultiBay hard drive.NOTE: D

Boot options●Set an f9, f10, and f12 delay when starting up.●Enable/disable CD-ROM boot.●Enable/disable floppy boot.●Enable/disable internal network a

Built-in device options●Enable/disable embedded WLAN Device Radio.●Enable/disable embedded Bluetooth Device Radio.●Enable/disable Network Interface Co

6 SpecificationsComputer specifications Metric U.S.DimensionsDepth27.0 cm 10.6 inWidth 41.06 cm 16.17 inHeight (front to rear) 3.20 to 3.68 cm 1.23 t

Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits

Hard drive specifications 500-GB 320-GB* 250-GB* 160-GB*DimensionsHeight9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 101 g 101 g 10

DVD±RW and CD-RW SuperMulti Double-Layer ComboDrive with LightScribe specificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-R

Blu-ray ROM with LightScribe DVD±RW SuperMulti DLDrive specificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA,MIXED MO

DVD-ROM DriveApplicable disc CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD,CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession C

1 Product descriptionCategory DescriptionProduct Name HP ProBook 4710s Notebook PC ●Intel® Core™2 Duo T5870, 2.0 GHz, 2-MB L2 cache, 667-MHz Front Sid

System interrupt specificationsHardware IRQ System functionIRQ0 System timerIRQ1 Standard 101-/102-Key or Microsoft Natural P/S2 Keyboard with HP QLBI

System I/O address specificationsI/O address (hex) System function (shipping configuration)000-01F Direct memory access controller000-CF7 PCI Bus020-0

I/O address (hex) System function (shipping configuration)0C0-0DF Direct memory access controller0F0-0F0 Numeric data processor200-27F Motherboard res

I/O address (hex) System function (shipping configuration)FE80-FE8F Motherboard resourcesFFFF—FFFF Motherboard resourcesSystem memory map specificatio

7 Screw listingThis chapter provides specification and reference information for the screws and screw locks used inthe computer. All screws listed in

Where used: 3 screws that secure the system board to the base enclosurePhillips PM2.0×3.0 screw 105

Where used: 8 screws that secure the display hinges to the display panelWhere used: 3 screws that secure the fan to the heat sinkWhere used: 3 screws

Where used: 2 screws that secure the top cover and battery connector board to the base enclosurePhillips PM2.0×3.0 screw 107

Phillips PM2.5×4.5 screwColor Quantity Length Thread Head diameterBlack 21 4.5 mm 2.5 mm 5.0 mmWhere used: 4 screws that secure the display panel to t

Where used: 8 screws that secure the display bezel to the display enclosureWhere used: 1 screw that secures the optical drive to the computerWhere use

Category Description ●17.3-inch HD+ with cameraMemory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up

Phillips PM3.0×4.0 screwColor Quantity Length Thread Head diameterSilver 4 4.0 mm 3.0 mm 5.0 mmWhere used: 4 screws that secure the hard drive bracket

Phillips PM2.5×3.0 screwColor Quantity Length Thread Head diameterBlack 11 3.0 mm 2.5 mm 5.0 mmWhere used: 2 screws that secure the WLAN module to the

Where used: 2 screws that secure the modem module to the computerWhere used: 4 screws that secure the speaker assembly to the computer112 Chapter 7

Where used: 1 screw that secures the USB board to the computerPhillips PM2.5×3.0 screw 113

Phillips PM2.0×2.0 broadhead screwColor Quantity Length Thread Head diameterBlack 2 2.0 mm 2.0 mm 6.0 mmWhere used: 2 screws that secure the button bo

Phillips PM2.0×3.0 broadhead screwColor Quantity Length Thread Head diameterBlack 6 3.0 mm 2.0 mm 6.0 mmWhere used: 3 screws that secure the switch co

Phillips PM2.0×4.0 screwColor Quantity Length Thread Head diameterSilver 2 4.0 mm 2.0 mm 4.5 mmWhere used: 2 silver screws that secure the hard drive

Phillips PM2.5×9.0 screwColor Quantity Length Thread Head diameterBlack 1 9.0 mm 2.5 mm 5.0 mmWhere used: One screw that secures the USB board to the

Phillips PM2.5×10.0 captive screwColor Quantity Length Thread Head diameterSilver 6 10.0 mm 2.5 mm 5.0 mmWhere used: 5 captive screws that secure the

Where used: One captive screw that secures the hard drive to the computer (screw is secured to thehard drive bracket)Phillips PM2.5×10.0 captive screw

Category Description Supports the following drives:●500-GB, 5400-rpm●500-GB, 7200-rpm●320-GB, 5400-rpm●320-GB, 7200-rpm●250-GB, 5400-rpm●250-GB, 7200

Phillips PM2.5×8.0 captive screwColor Quantity Length Thread Head diameterBlack 2 8.0 mm 2.5 mm 5.0 mmWhere used: 2 captive screws that secure the hea

Torx T8M2.5×6.0 screwColor Quantity Length Thread Head diameterBlack 25 6.0 mm 2.5 mm 5.0 mmWhere used: 22 screws that secure the top cover to the bas

Where used: 3 screws that secure the system board to the base enclosure.122 Chapter 7 Screw listing

8 Backup and recoveryBackup and recovery in Windows VistaOverviewTo protect your information, use the Backup and Restore Center to back up individual

To create a screen shot:1. Display the screen you want to save.2. Copy the screen image:To copy only the active window, press alt+fn+prt sc.To copy th

Using the Windows recovery toolsTo recover information you previously backed up, follow these steps:1. Click Start > All Programs > Maintenance

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.5. Follow the on-screen instructions.Using a Windows Vista

Backup and recovery in Windows XPOverviewTo protect your information, use the Windows Backup utility (select models only) to back up files andfolders

NOTE: Be sure that the computer is connected to AC power before you start the backup process.NOTE: The backup process may take over an hour, depending

9 Connector pin assignmentsAudio-in (microphone)Pin Signal1 Audio signal in2 Audio signal in3GroundAudio-out (headphone)Pin Signal1 Audio out, left ch

Category Description ●Intel Wi-Fi Link 1000, 802.11b/g WLAN module●Intel Wi-Fi Link 1000, 802.11b/g/n WLAN module Integrated personal area network (P

External monitorPin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5 Ground6 Ground analog7 Ground analog8 Ground analog9 +5 VDC10 Ground

HDMIPin Signal1 Transition minimized differential signal (TDMS) data 2+2 Transition minimized differential signal (TDMS) data 2 shield3 Transition min

RJ-11 (modem)Pin Signal1 Unused2 Tip3 Ring4 Unused5 Unused6 Unused132 Chapter 9 Connector pin assignments

RJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4 Unused5 Unused6 Receive -7 Unused8UnusedUniversal Serial BusPin Signal1 +5 VDC2 Data -3

10 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

11 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in general householdwaste. Follow the local la

Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis

5. Remove the display panel assembly (2) from the display enclosure.6. Turn the display panel assembly upside down.7. Remove all screws that secure th

11. Lift the top edge of the backlight cover (2) and swing it outward.12. Remove the backlight cover.13. Turn the display panel right-side up.14. Remo

Category Description Restore media: ●Windows 7 Home Basic 32●Windows 7 Home Premium 32●Windows 7 Professional 32●Windows 7 Professional 64●Windows Vi

16. Remove the backlight frame from the display panel.17. Remove the backlight from the backlight frame.18. Disconnect the display panel cable (1) fro

22. Remove the LCD panel.23. Recycle the LCD panel and backlight.Display 141

IndexAAC adapter, spare partnumber 27, 28antenna, disconnecting 57audio, product description 3audio-in (microphone) jacklocation 11pin assignments 12

display assemblyremoval iiispare part number 31, iiidisplay bezelremoval 61spare part number 17, 30,61display cable kit, spare partnumber 31, 63dis

memory moduleproduct description 2removal iiispare part number 31spare part numbers iiimicrophone (audio-in) jacklocation 11pin assignments 129microph

removal 76spare part number 76RJ-45 (network) jack cable,illustrated 25RTC batteryremoval 72spare part number 21, 28,72rubber kit, spare part number

wireless light 11wireless switch 11wireless, product description 3WLAN antennasdisconnecting 57location 6WLAN moduleremoval iiispare part numbers 19,

2 External component identificationTop componentsDisplay componentsItem Component Function(1) Internal display switch Turns off the display if the di

Item Component Function(4) Webcam light (select models only) On: The integrated camera is in use.(5) Webcam (select models only) Records audio and vid

Buttons, lights, and speakersItem Component Function(1) Caps lock light On: Caps lock is on.(2) Speakers (2) Produce sound.(3) Info Center/QuickLook

Item Component Function(5) Power light●On: The computer is on.●Blinking: The computer is in the Sleep state (WindowsVista) or Standby (Windows XP).●Of

© Copyright 2009 Hewlett-PackardDevelopment Company, L.P.AMD is a registered trademark of AdvancedMicro Devices, Inc.Bluetooth is a trademark owned by

Item Component Function(5) Integrated numeric keypad keys Can be used like the keys on an external numeric keypadwhen pressed in combination with the

Front componentsItem Component Function(1) Drive light ●Blinking turquoise. The hard drive or optical drive isbeing accessed.●Amber: HP 3D DriveGuard

Right-side componentsItem Component Function(1) USB ports (2) Connect optional USB devices.(2) RJ-11 (modem) jack Connects a modem cable.(3) Optical

Left-side componentsItem Component Function(1) ExpressCard slot Supports optional ExpressCards.(2) Security cable slot Attaches an optional security c

Bottom componentsItem Component Function(1) Battery release latches (2) Release the battery from the battery bay.(2) Battery bay Holds the battery.14

3 Illustrated parts catalogService tagThe service tag, affixed to the bottom of the computer, provides information that may be needed whentroubleshoot

Computer major componentsItem Description Spare part number(1) Display assembly (includes 2 WLAN antenna transceivers and cables) 17.3-inch, HD+ Brigh

Item Description Spare part number 17.3-inch, HD+ display assembly with camera 535778-001 17.3-inch, HD+ display assembly 535776-001 Display intern

Item Description Spare part number For use in Switzerland 535798-BG1 For use in Thailand 535798-281 For use in Turkey 535798-141 For use in Taiwan

Item Description Spare part number Intel Celeron Dual-Core processors: ●T1600 (1.66GHz, 667-MHz FSB, 1-MB L2 cache)532324-001 ●T1700 (1.83-GHz, 667

MSG revision historyRevision Publication date DescriptionA October 2009●Added information indicating support for DDR3 memory in the followinglocation:

Item Description Spare part number ●For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,Argentina, Armenia, Aruba, Australi

Item Description Spare part number Intel Wi-Fi Link 1000, 802.11b/g/n WLAN module: ●For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Aust

Item Description Spare part number For use in models that use DDR2 memory ●1-GB (PC2-6400, 800-MHz, DDR2)535773-001 ●2-GB (PC2-6400, 800-MHz, DDR2)

Display assembly componentsItem Description Spare part number(1) Display Bezel Display bezel with webcam 535769-001 Display bezel without a webcam

(3a) Display hinge bracket (3b) Display left and right hinges (4) Display enclosure 535768-001Plastics KitItem Description Spare part number Plasti

Cable KitItem Description Spare part number Cable Kit 535757-001(1) TouchPad cable(2) RJ-11 (modem) jack cable(3)RJ-45 (network) jack cable (4) Blue

Mass storage devicesItem Description Spare part number(1) Optical drives (include bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Dr

Miscellaneous partsDescription Spare part number90-W Smart AC adapter 463955-00190-W Smart AC adapter for use in South Korea 463956-00190-W Smart AC

Sequential part number listingSpare partnumberDescription246959-001 Power cord for use in the United States246959-011 Power cord for use in Australia2

Spare partnumberDescription504664-002 Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola,Antigua and Ba

iv MSG revision history

Spare partnumberDescription518434-002 Broadcom 4322 AGN 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola,Antigua and

Spare partnumberDescription535770-001 Display bezel without a webcam535771-001 Display Cable Kit535772-001 Display hinge535773-001 1-GB memory module

Spare partnumberDescription535798-251 Keyboard for use in Russia535798-261 Keyboard for use in Bulgaria535798-281 Keyboard for use in Thailand535798-2

Spare partnumberDescription574720-001 500-GB, 7200-rpm hard drive583073-001 1-GB memory module (PC3-10600, 1333-MHz, DDR3)583074-001 2-GB memory modul

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Component replacement proceduresThis section provides removal and replacement procedures.There are as many as 89 screws, in 15 different sizes, that m

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 535793-001. There are 7 rubb

BatteryDescription Spare part number8-cell, 63-Wh Li-ion battery 535753-001Before disassembling the computer, follow these steps:1. Shut down the comp

Switch cover and keyboardDescription Spare part numberSwitch cover 535758-001Keyboards for use in the following countries or regions:Arabia535798-171

Remove the switch cover and keyboard:1. Remove the following screws:(1) Two screw covers and two Phillips PM2.5×3.0 screws(2) Three Phillips PM2.0×3.0

5. Remove the two PM2.5×4.5 screws that secure the keyboard to the computer.6. Slide the keyboard back (1), and rotate it forward (2) until it rests o

Memory moduleNOTE: Older models use DDR2 memory, while newer models use DDR3 memory. You cannot usemodel numbers to determine the type of memory a mod

3. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inc

Optical driveNOTE: All optical drive spare part kits include an optical drive bezel.Description Spare part numberDVD±RW and CD-RW SuperMulti Double-La

5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear towardyou.6. Remove the two Phillips PM2.0×3.0 sc

SpeakersDescription Spare part numberSpeaker Kit 535795-001Before removing the speakers, follow these steps:1. Shut down the computer. If you are unsu

vi Safety warning notice

Palm restDescription Spare part numberPalm rest (includes TouchPad) 535775-001Before removing the palm rest, follow these steps:1. Shut down the compu

3. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect theTouchPad cable (2) from the system board.4. Remove t

Hard driveNOTE: All hard drive spare part kits include a hard drive bracket.Description Spare part number500-GB, 7200-rpm hard drive 574720-001500-GB,

5. Remove the hard drive (4) from the hard drive bay.6. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×4.0 hard d

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetoothmodule cable is included in the Cabl

Reverse this procedure to install the Bluetooth module.WLAN moduleDescription Spare part numberBroadcom 802.11a/b/g/n WLAN modules: ●Broadcom 4322 80

Description Spare part number●For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina,Armenia, Aruba, Australia, Aus

Description Spare part number●For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, theBahamas, Barbados, Belgium

4. Remove the WLAN module (3) by sliding the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch (4) to prevent incorre

Display assemblyNOTE: All display assembly spare part kits include 2 WLAN antenna transceivers and cables.Description Spare part number17.3-inch, HD+

Table of contents1 Product description2 External component identificationTop components ...

5. Remove the wireless antenna cables (4) from the clips and routing channels built into the top cover.Remove the display assembly:1. Remove the six P

2. If it is necessary to replace the display bezel or display hinges, remove the eight rubber screwcovers (1) and the eight Phillips PM2.5×4.5 screws

8. If it is necessary to replace the display hinges, remove the four Phillips PM2.5×5.0 screws (1) thatsecure the display panel to the display enclosu

14. Remove the wireless antenna cables (3) from the clips and routing channels built into the top cover.15. If it is necessary to replace the webcam,

16. If it is necessary to replace the microphone, lift the microphone from the clip (1) and gently pull themicrophone cable from the routing channels

Top coverDescription Spare part numberTop cover 535796-001Power button board (includes cable) 574493-001Before removing the top cover, follow these st

2. Release the ZIF connector (1) to which the power button cable is connected, and then disconnectthe cable from the system board (2).3. Remove the 22

Power button boardDescription Spare part numberPower button board (includes cable) 574493-001Before removing the power button board, follow these step

Reverse this procedure to install the power button board.Modem moduleDescription Spare part numberFor use in all countries and regions except Australi

3. Lift the tape (3) to disconnect the modem module cable (4).4. Remove the modem module.Reverse this procedure to install the modem module.Component

Workstation guidelines ... 37Equipment guidelines ...

USB connector moduleDescription Spare part numberCable Kit 535757-001Before removing the USB connector module, follow these steps:1. Shut down the com

4. Remove the USB connector module (5).Reverse this procedure to install the USB connector module.Component replacement procedures 71

RTC batteryDescription Spare part numberRTC battery 449137-001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar

2. Remove the RTC battery from the socket on the system board.Reverse this procedure to install the RTC battery.Component replacement procedures 73

Heat sink and fanNOTE: The heat sink spare part kit includes replacement thermal material.Description Spare part numberHeat sink 535767-001Fan 535766-

3. Lift the heat sink and fan from the system board (3).4. To remove the fan, turn the heat sink upside down and remove the three Phillips PM2.0×3.0 s

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1),(2), and (3) and the heat sink components (4), (5), an

h. Display assembly (see Display assembly on page 59)i. Top Cover (see Top cover on page 65)j. Heat sink and fan (see Heat sink and fan on page 74)Rem

ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare part numberIntel Core2 Duo processors: T5870 (2.0

4. Remove the battery (see Battery on page 41).5. Remove the following components:a. Switch cover and keyboard (see Switch cover and keyboard on page

Security menu ... 90Diagnostics menu ...

System boardNOTE: All system board spare part kits include the ExpressCard assembly.NOTE: All system board spare part kits include replacement thermal

Remove the system board:1. Position the base enclosure, with the front toward you.2. Lift the power connector (1) from the retention clips in the base

6. Lift the right side of the system board at an angle (1) and remove the optical drive board (2).7. Flex the left side of the base enclosure (1) unti

5 Computer SetupComputer Setup in Windows Vista and Windows XPStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be u

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or thekeyboard to navigate and make selections in Computer Setup.2

NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by yourcomputer.File MenuSelect To do thisSystem Information●V

Select To do thisDisk Sanitizer Run Disk Sanitizer to destroy all existing data on the primaryhard drive or the drive in the upgrade bay.CAUTION: If y

Select To do thisBoot Options●Set a Startup Menu delay (in seconds).●Enable/disable Custom Logo (disabled by default).●Enable/disable Display Diagnost

Select To do thisBuilt-In Device Options●Enable/disable the wireless button state (enabled bydefault).●Enable/disable embedded WWAN device radio (enab

Computer Setup in LinuxStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis no