HP 409054-003 User Manual download pdf (Page 89)

Troubleshooting 89

Problem Troubleshooting

The cable connections

are not correct.

1 Verify that cable connections are secure between the console switch, UTP CAT5

cables, interface adapters ("Installing the interface adapter" on page 21),

expansion modules, and servers.

2 Be sure that the interface adapter connectors are connected to the correct ports

on the attached servers.

3 Be sure that the correct interface adapters are being used. You can only use HP

interface adapters with this product.

4 Be sure that a UTP CAT5 cable is connected from the RJ-45 connector on the

interface adapter to the appropriate server connector on the rear panel of the

console switch.

5 Be sure that the UTP CAT5 cables being used are the correct length. See

"Connection length table (on page 90)."

6 Be sure that the standard UTP CAT5 cables supplied by HP are being used. The

cables must be unshielded twisted pair, using all four pairs of wires.

7 Be sure that if an expansion module is being used, the console switch is

connected to the IN port on the expansion module. The OUT ports on the

expansion module should be connected by interface adapters to the attached

servers.

The console switch

serial port password is

lost.

See "HP contact information (on page 95)."

The console system is

inaccessible after

losing the password.

See "Recovering a console switch password (on page 39)."

Servers are still listed

even though they have

been disconnected.

From the Main dialog box ("Accessing the Main dialog box" on page 28), click the

Clear button.

The video displays all

green or red.

• Look for breaks or bad crimps in the UTP CAT5 cable.

• Look for bent pins in the VGA connection.

• Be sure that the cable is not a cross-over network cable.

The screen saver does

not turn on.

Be sure to click OK to confirm the screen saver selection. Click X or press the Esc key

to cancel the command.

The mouse does not

align.

See the HP IP Console Viewer User Guide included on the CD provided with your

console switch.

The mouse and

keyboard lose

functionality after the

Device Reset button is

pressed while

operating a UNIX®

based platform.

The Device Reset button is a Microsoft® Windows® based function. To regain

mouse and keyboard functionality, restart the desktop.

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HP 409054-003 User Manual Page 89

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