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Warranty and Services
Warranty and ServicesWarranty and Services
Warranty and Services
Included with the Product
Included with the ProductIncluded with the Product
Included with the Product
Hewlett-Packard provides a 1-year, next-day, parts exchange, limited warranty for the HP RDX
Removable Disk Backup System, plus 9x5 phone support for the duration of the warranty.
HP warrants only that the Storage software media will be free of physical defects for a period of ninety
(90) days from delivery.
For more information about HP's Global Limited Warranty and Technical Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/en_321708-008.pdf
HP Care Pack Information
HP Care Pack InformationHP Care Pack Information
HP Care Pack Information
For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage
For increased uptime, productivity and ROI -HP Care Pack packaged services for StorageFor increased uptime, productivity and ROI -HP Care Pack packaged services for Storage
For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage
These days, you need to get the most out of your storage investment-you can't afford not to. When you
buy HP storage products and solutions, it's also a good time to think about what levels of service and
support you may need. To help take the worry out of deploying, designing, maintaining, and managing
your environment, we've designed a portfolio of service options that are as flexible, reliable and scalable
as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment,
bridging storage, servers, blades, software and network infrastructures with our HP Care Pack packaged
services for Storage.
Protect your business beyond the warranty
Protect your business beyond the warrantyProtect your business beyond the warranty
Protect your business beyond the warranty
When it comes to robustness and reliability, standard warranties on today's computing equipment have
matured just as the technologies have matured. Good news on some fronts-but also a source of
potential problems and subsequent consequences that come from depending on standard warranties
alone. Standard warranty protects against product defects and some causes of downtime- but not the
business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can
reduce downtime risks and be more certain of operational consistency for both mission-critical and
standard business computing. Simply put, HP Care Pack Services normalize the warranty of combined
products - helping you proactively guard against unplanned downtime.
Extending warranties with HP Care Pack Services
Extending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack Services
Extending warranties with HP Care Pack Services
For cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of
standard reactive hardware and software support services that are sold separately, or combined as with
our Support Plus and Support Plus 24 services. The portfolio also provides a combination of proactive
and reactive services, such as Proactive 24 Service and Critical Service. In addition, with HP Proactive
Select we offer an innovative approach to service delivery that gives you the flexibility to acquire the
specific proactive services you need today, then add services as your needs evolve. HP Proactive Select
offers a broad set of technical or per-event type service options - including server, storage, and network,
SAN device, and software, environment, installation and education services. Services that you can mix
and match depending on your specific requirements, from preliminary planning and equipment delivery
to installation, configuration, integration, and testing, through every level of ongoing support. Our HP
Care Pack packaged services for Storage assures help when you need it most. And for many products,
post-warranty HP Care Pack Services are available when your original warranty has expired.
HP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services: Offering reliability, flexibility and value-just like your storageHP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services offers a full spectrum of customer care, from technology support to complex
migrations to complete completely managed services. HP Factory Express provides customization,
integration and deployment services for turnkey solutions. HP Education offers flexible, comprehensive
training on storage networking, disk storage systems, and storage software to help your IT staff get the
most out of your investments. And HP Financial solutions extend innovative financing and asset
management programs to cost-effective buy, manage and eventually retire your older equipment.
QuickSpecs
HP RDX Removable Disk Backup System
HP RDX Removable Disk Backup SystemHP RDX Removable Disk Backup System
HP RDX Removable Disk Backup System
Service and Support, HP Care Pack, and Warranty Information
DA - 13036 North America — Version 9 — June 8, 2011
Page 6
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