Hp ProLiant DL380 G5 Server User Manual download pdf (Page 118)

Für technischen Support von HP:

●

Kontaktoptionen für die USA finden Sie auf der Webseite „Contact HP United

States“ (

http://welcome.hp.com/country/us/en/contact_us.html). Per Telefon kontaktieren Sie HP

wie folgt:

◦

1-800-HP-INVENT (1-800-474-6836). Dieser Service ist 24 Stunden täglich verfügbar. Um eine

ständige Qualitätsverbesserung zu erreichen, können Anrufe ggf. aufgezeichnet oder

überwacht werden.

◦

Wenn Sie ein Care Pack (Service-Upgrade) erworben haben, rufen Sie in den USA unter der

Telefonnummer 1-800-633-3600 an. Weitere Informationen über Care Packs finden Sie auf

der HP Website (

http://www.hp.com).

●

Rufen Sie in anderen Ländern die Webseite „Contact HP worldwide“ (in englischer Sprache)

(

http://welcome.hp.com/country/us/en/wwcontact.html) auf.

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow

for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP

service providers or service partners) identifies that the repair can be accomplished by the use of a CSR

part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

●

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these

parts, you will be charged for the travel and labor costs of this service.

● Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that HP replace them for you, there may or may not be

additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,

HP requires that an authorized service provider replace the part. These parts are identified as "No" in

the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day

delivery. Same day or four-hour delivery may be offered at an additional charge where geography

permits. If assistance is required, you can call the HP Technical Support Center and a technician will help

you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a

defective part must be returned to HP. In cases where it is required to return the defective part to HP, you

must ship the defective part back to HP within a defined period of time, normally five (5) business days.

The defective part must be returned with the associated documentation in the provided shipping material.

Failure to return the defective part may result in HP billing you for the replacement. With a customer self

repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For

the North American program, refer to the HP website (

http://www.hp.com/go/selfrepair).

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)

afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant

la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut

110 Kapitel 12 Technische Unterstützung DEWW

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Hp ProLiant DL380 G5 Server User Manual Page 118

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