HP 9250C User Manual

HP 9250C Digital SenderService Manual

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Right hinge guide1. Remove the following covers:●ADF rear cover. See ADF rear cover on page 72.●Right hinge cover. See Right hinge cover on page 77.2.

Left hinge guide1. Remove the following covers:●ADF rear cover. See ADF rear cover on page 72.●Left hinge cover. See Left hinge cover on page 78.2. Re

Damper cover, left damper spring, right damper spring, or damper basecover1. Remove the ADF right cover, or the ADF left cover, or both covers, depend

White mylar backing or white mylar backing spring1. Open the ADF top cover.12Figure 5-64 Removing the white mylar backing or white mylar backing spri

Fan filter1. Remove the scanner right cover. See Scanner right cover on page 73.2. Remove the plastic guide.Figure 5-66 Removing the fan filter3. Rem

ADF cable1. Remove the scanner rear cover. See Scanner rear cover on page 76.2. Remove one screw (callout 1) from the metal cable retaining bracket an

4. Remove one grounding screw and wire (callout 3), and disconnect two connectors (callout 4).34Figure 5-69 Removing the ADF cable (3 of 5)5. Remove

7. Unclip one wire clip (callout 8), disconnect four connectors (callout 9) and remove one groundingscrew and wire (callout 10).8910Figure 5-71 Remov

Separation pad case1. Remove the following items:●Paper input tray. See Paper input tray on page 54.●ADF left cover. See ADF left cover on page 69.2.

Clear plastic paper guide1. Open the ADF top cover.12Figure 5-73 Removing the clear plastic paper guide (1 of 2)2. Peal back the clear plastic paper

List of tablesTable 5-1 Common fasteners that are used in this digital sender ... 37

White scan background1. Open the ADF cover.2. Remove the mylar replacement kit (envelope).3. Gently peel off the white scan background.NOTE: The foam

Scanner controller board1. Remove the scanner right cover. See Scanner right cover on page 73.2. Disconnect seven cable connectors (callout 1) and two

Flatbed scanner assembly1. Remove the following items:●ADF assembly. See ADF assembly on page 81.●Scanner right cover. See Scanner right cover on page

3. Remove one screw (callout 3) and remove the left bracket. Remove one other screw (callout 4).43Figure 5-79 Removing the flatbed scanner assembly (

5. Remove one flat ribbon cable (callout 6), disconnect three connectors (callout 7), and remove onegrounding screw and wire (callout 8).867Figure 5-8

Power supply1. Remove the flatbed scanner assembly. See Flatbed scanner assembly on page 96.2. Remove three screws (callout 1) from the upper ribbon g

4. Remove two screws (callout 3) and remove the lower flatbed ribbon cable guide (callout 4).34Figure 5-84 Removing the power supply (3 of 6)NOTE: Wh

6. Unclip two wire clips (callout 7), remove seven screws (callout 8), and disconnect one connector(callout 9).798Figure 5-86 Removing the power supp

Keyboard cable1. Remove the following items:●Keyboard. See Keyboard on page 56.●Flatbed scanner assembly. See Flatbed scanner assembly on page 96.2. R

3. Open the cable guides (callout 2), unplug the keyboard cable (callout 3), and then remove onescrew (callout 4).243Figure 5-88 Removing the keyboar

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5. Lift the keyboard tray out of the device, turn it over, and then remove four screws (callout 6).6Figure 5-90 Removing the keyboard cable (4 of 5)6

Power-switch assembly1. Remove the following items:●Flatbed-unit assembly. See Flatbed scanner assembly on page 96.●Lower flatbed ribbon guide. See Po

Scanner base fan1. Remove the following items:●Flatbed unit. See Flatbed scanner assembly on page 96.●Upper flatbed ribbon guide. See Power supply on

3. Open four cable clips (callout 2) and release two tabs (callout 3) by pressing them away from thefan.NOTE: You might have to cut a zip tie in order

Power plug1. Remove the flatbed unit. See Flatbed scanner assembly on page 96.2. Remove one grounding screw and wire (callout 1), unclip four wire cli

SCB cable1. Remove the flatbed unit. See Flatbed scanner assembly on page 96.2. Use needle-nose pliers to remove two connectors (callout 1). Unclip th

Internal control-panel cable1. Remove the following items:●Flatbed unit. See Flatbed scanner assembly on page 96.●Upper flatbed ribbon guide. See Powe

6 TroubleshootingIn order to use the information in this chapter, you should have a basic understanding of the scanningand digital-sending processes.

Troubleshooting processWhen the digital sender malfunctions or encounters an unexpected situation, information on the controlpanel alerts you to the s

Power-on checksThe basic digital-sender functions should start up as soon as the digital sender is plugged into anelectrical outlet in a wall receptac

List of figuresFigure 1-1 Control-panel layout ...

Control-panel messagesControl-panel message typesFour types of control-panel messages can indicate the status of or problems with the device.Message t

Control panel message Description Recommended action30.1.6 Scanner Failure This is a scanner-fan error. This fan is locatedin the base of the scanner

Control panel message Description Recommended action30.1.19 = An error occurred at the scannerlamp.30.1.22 = A fatal hardware error has occurredin the

Control panel message Description Recommended actionand then on again as you install eachdevice.10. Replace the component that caused theerror message

Control panel message Description Recommended action79.XXXX ERROR - To Continue Turn OffThen OnA critical hardware error occurred. 1. Turn the device

Control panel message Description Recommended action●INTERNAL DISK●EIO[FS] Is write protected The disk device is protected so no new filescan be writt

Control panel message Description Recommended actionare firmly seated. Clean or replace the sensorif necessary.Document feeder empty The user pressed

Control panel message Description Recommended actionThe ADF paper-present sensor might bedefective. Make sure that the sensor flag canmove freely. You

Operational issuesUse the troubleshooting instructions in the following table to deal with some basic digital senderoperational issues.Problem Action

Problem Action to takePlacement of the scanned image appears to be wrong.●Make sure that the document that you are trying to sendis placed correctly i

Figure 5-35 Removing the control-panel cover assembly (4 of 6) ... 61Figure 5-36 Rem

Problem Action to takeThe "Find Servers" process in the HP MFP DSS ConfigurationUtility was not able to find an SMTP server.●Verify that an

Problem Action to takeNOTE: When you select a new language, thekeyboard layout might also change.Characters on the control-panel display are misaligne

LEDsThree LEDs on the formatter indicate that the digital sender is functioning correctly.12Figure 6-1 Digital-sender LEDs1. HP Jetdirect LEDs (“link

Clear jamsIf a jam message appears on the control-panel display, follow these instructions to clear jams in thedigital-sender ADF.1. Press the release

Solve repeated jamsTry the following methods to solve repeated jams in the digital sender:●Adjust the guides so that they are snug against the stack b

Calibrate the scannerNOTE: Calibrate the scanner when the ADF is removed or replaced.Calibrate the scanner to compensate for offsets in the scanner im

e. Print the second pass (second copy of the file). The final calibration target must look like thefollowing figure.Figure 6-2 Scanner calibration ta

Calibrating the control panelUse the following procedure to calibrate the control panel1. Hold down the number (#) key and the C key while turning on

3. Use non-scratching stylus to precisely touch the lower-left calibration point.34. The calibration is complete, and a normal boot with the memory co

Resolve e-mail problemsDuring the configuration of the HP DSS program, you must locate the SMTP server and LDAP serveron your network and test them to

Figure 5-85 Removing the power supply (5 of 6) ... 100Figure

NOTE: If you are troubleshooting LDAP settings on the Addressing tab or in theConfigure MFP Addressing settings, the options that appear are slightly

Resolve network-connectivity problemsEmbedded LAN troubleshootingAlthough networking is integrated, the embedded LAN has additional features to assist

If a loopback test fails, digital sender or embedded LAN updates might be required, or the formattermight need to be replaced.NOTE: If the digital sen

The View Ping Results menu indicates whether a ping test is in progress. If a ping test is in progress,then the user can select a menu item to refresh

13. Turn on the digital sender.14. Restore the network configuration (if necessary).If the test succeeds, the problem has not been diagnosed. If the t

Verifying communication over the networkIf the HP Jetdirect configuration page shows an IP address for the digital sender, use this procedure toverify

Service-mode functionsThe following routines are available for resetting the digital sender.Cold resetA cold reset resets the values of permanent stor

●Event-log data●Service IDNOTE: Make a note of the digital sender configuration information before performing anNVRAM initialization. Some configurati

Service menuThe following items are available on the control-panel Service menu. The PIN code for access to theService menu is 03925007.●Clear Event L

Troubleshooting toolsEmbedded Web serverThe digital sender is equipped with an embedded Web server (EWS), which provides access toinformation about di

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Information pagesThe pages on the Information tab of the embedded Web server provide status information for the digitalsender.●Device Status page - Th

●Device Information page - Use this page to change the device name, asset number, and companycontact information.●Language page - Use this page to spe

Diagnostic toolsDiagnostic tests can be run from the control panel to validate the hardware operation.Scanner testsThe following diagnostic tests are

Display testFollow these instructions to test the functionality of the control-panel display.1. Touch Administration, touch Troubleshooting, and then

Upgrade the firmwareThe HP 9250C Digital Sender features remote firmware update (RFU) capability. Use the following stepsfor remotely upgrading digita

NOTE: The firmware update involves a change in the format of nonvolatile random-accessmemory (NVRAM). Any menu settings that are changed from the defa

Use HP Web Jetadmin to upgrade the firmwareThis procedure requires that you have HP Web Jetadmin Version 7.0 or later installed. Complete thefollowing

10. In the Device Tools drop-down list, select Jetdirect Firmware Update again.11. On the Jetdirect firmware page, the new firmware version appears un

Troubleshooting diagramsDigital-sender wiring diagramScanning LampOptical Head AssemblyADF FanJam Release Cover Open SensorADF Empty SensorRegistratio

Scanner controller board diagramNotusedOptical head assemblyPower supplyScanner fanInverterPCAFlatbedmotorToADFCover closed switch/home position senso

1 Device informationChapter contents●Device information●Features●Software features●Device parts●Use the control panel●Device software●Paper handlingEN

Parts used in troubleshootingThe following illustrations show the locations of parts that have been mentioned in the troubleshootingprocedures.12345Fi

12345678Figure 6-6 ADF internal troubleshooting parts1. Paper present LED2. Bin full sensor flag3. Jam release cover open sensor4. ADF read motor5. A

132Figure 6-7 Flatbed base troubleshooting parts1. Power supply2. Scanner base fan3. Intermediate PCA21Figure 6-8 Rear troubleshooting parts1. Forma

7 Parts and diagramsThis chapter contains information about the following topics:●Ordering parts and supplies●How to use the parts diagrams and lists●

Ordering parts and suppliesAll standard part numbers that are listed in this chapter can be ordered from the HP Customer Servicesand Support Organizat

Screws that are used in the digital senderThis table describes the screws used in the digital sender and provides guidelines to help determinewhere ea

Related documentation and software52134Figure 7-1 Related documentation and software160 Chapter 7 Parts and diagrams ENWW

Table 7-2 Related documentation and softwareReference Description Part Number Quantity1 HP Digital Sender Software (Version 4.8) CD T1936-140082 Serv

Customer-replaceable components1234567 8Figure 7-2 Customer-replaceable components162 Chapter 7 Parts and diagrams ENWW

Table 7-3 Customer-replaceable componentsReference Description Part Number Quantity1 Paper input tray, ADF PF2284K042NI 12 Hinge flaps PF2284K153NI 2

Device informationThe HP Digital Sender 9250c converts black-and-white and color documents, drawings, andphotographs into an electronic form and then

12Figure 7-3 Control-panel overlays164 Chapter 7 Parts and diagrams ENWW

Table 7-4 Control-panel overlaysReference Description Part Number Quantity1 Control-panel assembly CB472-60131 12 Control-panel overlay—EN (English)

Figure 7-4 Maintenance kits166 Chapter 7 Parts and diagrams ENWW

Table 7-5 Maintenance kitsReference Description Part Number Quantity1 ADF maintenance kit Q5997–67901 12 Mylar replacement kit (3 mylar sheets) Q6496

1243Figure 7-5 Memory168 Chapter 7 Parts and diagrams ENWW

Table 7-6 MemoryReference Description Part Number Quantity1 DIMM-32 MB DDR 100-pin SDRAM Q7713A 11 DIMM-64 MB DDR 100-pin SDRAM Q7715A 11 DIMM-128 MB

ADF componentsFigure 7-6 ADF Assembly170 Chapter 7 Parts and diagrams ENWW

Table 7-7 ADF AssemblyReference Description Part Number Quantity1 ADF assembly PF2284-SVPNI 12 ADF right cover corner PF2284P079NI 13 ADF right cover

Figure 7-7 ADF base assembly172 Chapter 7 Parts and diagrams ENWW

Table 7-8 ADF base assemblyReference Description Part Number Quantity1 Damper base cover PF2284P091NI 22 Left damper spring PF2284P375NI 23 Right dam

Feature Description For more informationDSS Send to Folder Scan a document to a network folder. Morethan one folder destination can beconfigured.DSS s

1Figure 7-8 Separation pad case174 Chapter 7 Parts and diagrams ENWW

Table 7-9 Separation pad caseReference Description Part Number Quantity1 Separation pad case PF2282K034NI 1ENWW ADF components 175

123Figure 7-9 Pickup roller assembly176 Chapter 7 Parts and diagrams ENWW

Table 7-10 Pickup roller assemblyReference Description Part Number Quantity1 ADF jam access latch PF2284K151NI 12 Clear plastic paper guide PF2284K15

Figure 7-10 Control-panel cover assembly178 Chapter 7 Parts and diagrams ENWW

Table 7-11 Control-panel cover assemblyReference Description Part Number Quantity1 Control-panel cover assembly PF2284K015NI 12 External control-pane

12Figure 7-11 Control-panel assembly180 Chapter 7 Parts and diagrams ENWW

Table 7-12 Control-panel assemblyReference Description Part Number Quantity1 Control-panel upper cover PF2284P072NI 12 Control-panel lower cover PF22

Figure 7-12 ADF left cover182 Chapter 7 Parts and diagrams ENWW

Table 7-13 ADF left coverReference Description Part Number Quantity1 ADF left cover PF2284K012NI 12 ADF left-corner cover PF2284P080NI 1ENWW ADF comp

FeaturesThe digital sender includes the following features:●Digital sending—Send scanned files to e-mail addresses and network folders. Advanced digit

231Figure 7-13 ADF input tray assembly184 Chapter 7 Parts and diagrams ENWW

Table 7-14 ADF input tray assemblyReference Description Part Number Quantity1 Paper input tray, ADF PF2284K042Nl 12 Screw, BTN, M3x8 IR4041P021NI 13

Scanner and bottom assemblies15678234Figure 7-14 Scanner assembly186 Chapter 7 Parts and diagrams ENWW

Table 7-15 Scanner assemblyReference Description Part Number Quantity1 Scanner assembly IR4044K257NI 12 Scanner right cover IR4044P313NI 13 Scanner f

aaa1005CD26543789110Figure 7-15 Bottom unit assembly188 Chapter 7 Parts and diagrams ENWW

Table 7-16 Bottom unit assemblyReference Description Part Number Quantity1 Formatter fan IR4044550NI 22 Power supply IR4044P525NI 13 Screw, DANBISU I

Figure 7-16 Power plug190 Chapter 7 Parts and diagrams ENWW

Table 7-17 Power plugReference Description Part Number Quantity1 AC power plug IR4044K535NIENWW Scanner and bottom assemblies 191

Figure 7-17 Top formatter192 Chapter 7 Parts and diagrams ENWW

Table 7-18 Top formatterReference Description Part Number Quantity1 Screw, 3x6 030060FNWSNI 13ENWW Scanner and bottom assemblies 193

Software featuresThe HP DSS program supports the digital sender by providing the following features:●Send to e-mail—Scan a document and send it to one

Figure 7-18 Fan assembly194 Chapter 7 Parts and diagrams ENWW

Table 7-19 Fan assemblyReference Description Part Number Quantity1 Scanner base fan IR4044P524NI 1ENWW Scanner and bottom assemblies 195

2314Figure 7-19 Keyboard assembly196 Chapter 7 Parts and diagrams ENWW

Table 7-20 Keyboard assemblyReference Description Part Number Quantity1 Screw, wave 3x10 NS-SCR-00027NI 62 Keyboard—U.S. English CB472-60160 12 Keybo

Figure 7-20 Lower cover assembly198 Chapter 7 Parts and diagrams ENWW

Table 7-21 Lower cover assemblyReference Description Part Number Quantity1 Screw, M3x12 030120FNWSNI 32 Fan filter IR4041P007NI 13 Scanner control bo

Figure 7-21 Scanner rear cover200 Chapter 7 Parts and diagrams ENWW

Table 7-22 Scanner rear coverReference Description Part Number Quantity1 Scanner rear cover IR4044P314NI 1ENWW Scanner and bottom assemblies 201

Alphabetical parts listTable 7-23 Alphabetical parts listDescription Part number Table and pageAC power plug IR4044K535NI Power plug on page 191ADF a

Description Part number Table and pageControl-panel overlay—HE (Hebrew) CB472-60125 Control-panel overlayson page 165Control-panel overlay—HU (Hungari

Device partsBefore using the digital sender, familiarize yourself with its parts.5634211 Control panel2 Jam release button3 Output bin4 ADF input bin5

Description Part number Table and pageFan filter IR4041P007NI Lower cover assemblyon page 199Formatter assembly CB472-67901 Customer-replaceablecompon

Description Part number Table and pageKeyboard—Russian CB472-60173 Keyboard assemblyon page 197Keyboard—Spanish CB472-60165 Keyboard assemblyon page 1

Description Part number Table and pagePower cord for Japan 8121-0736 Customer-replaceablecomponents on page 163Power cord for North America 8121-0740

Description Part number Table and pageScrew, ADF, 03T060SR-W NS-SCR00016NI ADF Assembly on page 171Screw, ADF, 3x6 w/washer 030060FWWSNI ADF Assembly

Numerical parts listTable 7-24 Numerical parts listPart number Description Table and page030060FNWSNI Screw, 3x6 Top formatter on page 193030060FWWSN

Part number Description Table and pageCB472-60108 Control-panel overlay—DE (German) Control-panel overlayson page 165CB472-60109 Control-panel overlay

Part number Description Table and pageCB472-60141 User Guide CD Related documentation andsoftware on page 161CB472-60158 Service and Support CD Relate

Part number Description Table and pageIR4041P021NI Screw, BTN, M3x8 ADF input tray assemblyon page 185IR4041P021NI Screw M3x8 Bottom unit assemblyon p

Part number Description Table and pageIR4044P525NI Power supply Bottom unit assemblyon page 189NS-SCR-00027NI Screw, ADF, wave 3x10 ADF Assembly on pa

Part number Description Table and pagePF2284P061NI Output bin extender ADF base assemblyon page 173PF2284P072NI Control-panel upper cover Control-pane

16151414 Scanner lock15 Serial number16 Scanner glassENWW Device parts 7

214 Chapter 7 Parts and diagrams ENWW

A Service and supportHewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP 9250C Digital Sender One-year on-site warrant

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OROTHERWISE. Some countries/regions, states or provinces do not all

Hewlett-Packard limited warranty statement for softwareHP PRODUCTHP MFP DIGITAL SENDING SOFTWARE v. 4.0DURATION OF WARRANTY90 days1. HP warrants to yo

Availability of support and serviceAround the world, HP provides a variety of service and support options for purchase. Availability of theseprograms

B Specifications●Physical specifications●Electrical specifications●Power consumption specifications●Environmental specifications●Acoustic emissionsENW

Physical specificationsTable B-1 Physical specificationsHeight Depth Width Weight340.26 mm(13.40 inches)571.82 mm(22.51 inches)452.62 mm(17.82 inches

Environmental specifications Table B-4 Environmental specifications1 Recommended Operating StorageTemperature 20° to 27°C(68° to 81°F)0° to 40°C(32°

222 Appendix B Specifications ENWW

C Regulatory information●FCC regulations●Environmental Product Stewardship program●Declaration of conformity●Country-/region-specific safety statement

Use the control panelThe control panel has a VGA touchscreen that provides access to all device functions. Use the buttonsand numeric keypad to contro

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. T

Environmental Product Stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or theElectronics Industries Alliance: www.eiae.org.Dis

Declaration of conformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard Singapore Pte Lt

Country-/region-specific safety statementsCanadian DOC regulationsComplies with Canadian EMC Class B requirements.« Conforme à la classe B des normes

IndexAacoustic emissions 221ADFassembly, removing 81blank pages,troubleshooting 122cable, removing 89diagnostics 146feed system operations 32input tra

cut-off pages,troubleshooting 124Ddamper cover, removing 86declaration of conformity 227diagnosticscontrol panel 146LAN 135scanner 146digital sendinge

lock, scanner 6loopback test 135Mmaintenance agreements 218maintenance kit, ADFreplacing 19maintenance kitspart numbers 166manuals 160material restric

right cover, removingADF 66scanner 73right damper spring, removing 86right hinge cover, removing 77right hinge guide, removing 84rollersdiagrams 154op

9 Stop button Stops the active job. While stopped, thecontrol panel shows the options for thestopped job (for example, if you pressStop while the devi

© 2007 Hewlett-Packard Development Company, L.P.www.hp.com07 Hewlett-Packard Development Company, L.P.www.hp.com*CB472-90938**CB472-90938*CB472-90938

Device softwareDigital-sender softwareTo take advantage of advanced digital-sender features such as scanning with OCR or sending to aworkflow, you can

Paper handlingThe HP Digital Sender 9250c supports the following standard media sizes:●Letter: 215.9 x 279 mm (8.5 x 11 inches)●Executive: 190 x 254 m

12 Chapter 1 Device information ENWW

2 Installation and configurationChapter contents●Prepare the site●System requirements●Unpack the deviceENWW Chapter contents 13

HP Digital Sender 9250cService Manual

Prepare the siteSelect a well-ventilated, dust-free area to install the device. Place the device on a sturdy surface.720.85 mm720.85 mm(28.38 inches)(

Unpack the deviceRemove all shipping bags, tape, and packing material.1243561 Getting started guide (use the getting started guide for installation)2

16 Chapter 2 Installation and configuration ENWW

3 MaintenanceChapter contents●Replace supplies and parts●Clean the deviceENWW Chapter contents 17

Replace supplies and partsReplace the mylar sheetIf you start to see vertical streaks on the scanned images, you might need to replace the mylar sheet

Replace the ADF Maintenance KitThe device notifies you when it is time to replace the ADF Maintenance Kit by showing a message onthe control-panel dis

Clean the deviceDuring the scanning process, paper and dust particles can accumulate inside the device. Over time,this buildup can cause problems, suc

3. Locate the white, vinyl calibration strips.4. Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth.U

Clean the ADF rollersYou should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marksas they exit the ADF.CAUT

6. Locate the rollers.7. Wipe the rollers with a clean, water-dampened, lint-free cloth.CAUTION: Do not pour water directly onto the rollers. Doing so

Copyright information© 2007 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

24 Chapter 3 Maintenance ENWW

4 Theory of operationChapter contents●Basic operation●Formatter system●Engine control system●Flatbed unit and ADF systemENWW Chapter contents 25

Basic operationAll high-level digital sender processes are routed through the formatter, which processes images andcommunicates with other devices.The

Formatter systemThe formatter is responsible for the following procedures:●Controlling Sleep mode●Receiving and processing scan data●Monitoring contro

MemoryThe formatter system contains the digital sender memory, which is divided into several components.This section describes each memory component.N

Flatbed unit and ADF systemElectrical systemThe scanner-assembly electrical system consists of the following components:●The charged-coupled device (C

Motors and fansThe scanner assembly has three motors and three fans. The motors are stepping motors, which drivethe components inside the scanner asse

Motor rotates inthe normal directionUnit moves forwardMotor rotates inthe reverse directionUnit moves backward carriageglassMOTOR DRIVEsignalsOptical

ADF feed systemThe ADF has built-in duplexing capability for scanning two-sided documents. Pages from the originaldocument enter the ADF from the ADF

Jam detectionWhen the sensors inside the ADF detect a jam, the feed and read motors immediately stop. A signal issent to the scanner controller board,

Table of contents1 Device informationChapter contents ...

34 Chapter 4 Theory of operation ENWW

5 Removal and replacementThis chapter contains information about the following topics:●Removal and replacement strategy●User-replaceable parts●Externa

Removal and replacement strategyThis chapter describes how to remove, replace, and reassemble the major assemblies of the digitalsender. Replacement i

After completing service●Reconnect all cables to the product.●Replace all of the accessories.●Verify that the most recent firmware is installed. See U

User-replaceable parts●Separation pad●Pickup-roller cover●Pickup roller assembly●Mylar-holder assembly●ADF mylar shield●Control panel●Control-panel ov

Separation pad1. Open the ADF top cover.12Figure 5-1 Removing the separation pad (1 of 3)2. Raise the separation pad frame assembly.Figure 5-2 Remov

3. Push the bottom edge of the separation pad away from the frame.Figure 5-3 Removing the separation pad (3 of 3)4. Remove the separation pad.40 Chap

Pickup-roller cover1. Open the ADF top cover.12Figure 5-4 Removing the paper input tray (1 of 2)2. Open the pickup-roller cover by pressing the locki

3. Release two clips (callout 1) to remove the cover.1Figure 5-6 Removing the pickup-roller cover (2 of 2)42 Chapter 5 Removal and replacement ENWW

Pickup roller assembly1. Open the ADF top cover.12Figure 5-7 Removing the pickup roller assembly (1 of 3)2. Open the pickup-roller cover by pressing

Memory ... 28Control panel

Mylar-holder assembly1. Open the ADF/scanner assembly and release the locking tabs on the mylar-holder assembly.Figure 5-10 Removing the mylar-holder

2. Remove the mylar-holder assembly by unclipping two clips (callout 1) and pulling the assemblytoward you.1Figure 5-12 Removing the mylar-holder ass

ADF mylar shield1. Remove the mylar-holder assembly. See Mylar-holder assembly on page 44.2. Carefully unhook the mylar shield from the four tabs on t

Control panel1. Turn the two latches (callout 1) counterclockwise 90° until they click.1Figure 5-15 Removing the control panel (1 of 2)2. Rotate the

Control-panel overlaysUse a small flatblade screwdriver to release the two control-panel overlays.Figure 5-17 Removing the control-panel overlays48 C

Formatter assembliesFormatter cageUnscrew the thumb screws at the back of the device and use them to pull the formatter cage out of theunit.Figure 5-1

Hard-disk driveWARNING! The product contains components that are sensitive to electrostatic discharge(ESD). Always perform service work at an ESD-prot

Hard-disk drive cablesWARNING! The product contains components that are sensitive to electrostatic discharge(ESD). Always perform service work at an E

Memory DIMM1. Push down on the two tabs (callout 1) to release the memory DIMM.1Figure 5-23 Removing the memory DIMM2. Lift the DIMM out of the forma

Hinge flapsSlide a small flat blade screwdriver between the hinge flaps (callout 1) and their housing and then gentlypry the flaps away from the devic

Internal components ... 80ADF

Paper input tray1. Open the ADF top cover.12Figure 5-25 Removing the pickup-roller cover (1 of 2)2. Pull the hinge out of its hole on the left side o

External components and covers●Keyboard●Control-panel lower cover●Control-panel upper cover●Control-panel cover assembly●External control-panel cable●

Keyboard1. Pull out the keyboard tray.2. Use a small flat blade screwdriver to slide four tabs (callout 1) toward the keys.1Figure 5-27 Removing the

4. Turn the keyboard over, disconnect one cable (callout 2), and then lift the keyboard away from thedevice.2Figure 5-29 Removing the keyboard (3 of

Control-panel lower cover1. Remove the control panel. See Control panel on page 47.2. Remove four screws (callout 1).1Figure 5-30 Removing the contro

Control-panel upper cover1. Remove the following items:●Control panel. See Control panel on page 47.●Control-panel lower cover. See Control-panel lowe

Control-panel cover assembly1. Remove the control panel. See Control panel on page 47.2. Remove three screws (callout 1).1Figure 5-32 Removing the co

5. At the back of the device, use a flat blade screwdriver to pry two tabs (callout 3) toward you at thebottom ends of the tabs.Figure 5-34 Removing

8. Remove one screw (callout 4).Figure 5-36 Removing the control-panel cover assembly (5 of 6)9. Remove the scanner rear cover by firmly pulling the

External control-panel cable1. Perform steps 1 through 3 of removing the control panel cover assembly. See Control-panel coverassembly on page 60.2. R

NVRAM initialization ... 140Disk initialization .

Output bin base cover or output bin extender1. Remove the mylar replacement kit (envelope).2. Gently peel back the white scan background far enough to

Output bin paper lever1. Remove the output bin base cover or the output bin extender. See Output bin base cover or outputbin extender on page 64.2. Re

ADF right cover1. Open the ADF top cover.12Figure 5-41 Removing the ADF right cover (1 of 3)2. Remove the paper input tray. See Paper input tray on p

4. Open the ADF, remove two screws (callout 2), and release one tab (callout 3).23Figure 5-43 Removing the ADF right cover (3 of 3)5. Lift off the AD

ADF right-corner cover1. Remove the ADF right cover. See ADF right cover on page 66.2. Release two tabs (callout 1).1Figure 5-44 Removing the ADF rig

ADF left cover1. Open the ADF top cover.12Figure 5-45 Removing the ADF left cover (1 of 3)2. Remove one screw (callout 1) and release the arm (callou

3. Open the ADF and remove two screws (callout 3).3Figure 5-47 Removing the ADF left cover (3 of 3)4. Lift off the ADF left cover.70 Chapter 5 Remo

ADF left-corner cover1. Remove the ADF left cover. See ADF left cover on page 69.2. Release two tabs (callout 1).1Figure 5-48 Removing the ADF left-c

ADF rear cover1. Remove the following covers:●Control panel cover assembly. See Control-panel cover assembly on page 60.●ADF right cover. See ADF righ

Scanner right cover1. Remove three screws (callout 1).1Figure 5-50 Removing the scanner right cover2. Remove the scanner right cover.ENWW External co

Protecting the environment ... 225Ozone production ...

Scanner left cover1. Remove three screws (callout 1).1Figure 5-51 Removing the scanner left cover2. Remove the scanner left cover.74 Chapter 5 Remo

Scanner front cover1. Remove the following covers:●Scanner right cover. See Scanner right cover on page 73.●Scanner left cover. See Scanner left cover

Scanner rear cover1. Remove one screw (callout 1).1Figure 5-53 Removing the scanner rear cover2. Remove the scanner rear cover by firmly pulling the

Right hinge cover1. Remove the scanner rear cover. See Scanner rear cover on page 76.2. Remove two screws (callout 1).1Figure 5-54 Removing the right

Left hinge cover1. Remove the scanner rear cover. See Scanner rear cover on page 76.2. Remove two screws (callout 1).1Figure 5-55 Removing the left h

Upper hinge coverFirmly pry off the upper hinge cover (callout 1).1Figure 5-56 Removing the upper hinge coverENWW External components and covers 79

Internal components●ADF assembly●ADF jam access latch●Right hinge guide●Left hinge guide●Damper cover, left damper spring, right damper spring, or dam

ADF assembly1. Remove the scanner rear cover. See Scanner rear cover on page 76.2. Remove one screw (callout 1) from the metal cable-retaining bracket

4. Remove one grounding screw and wire (callout 3), and disconnect three cable connectors(callout 4).34Figure 5-59 Removing the ADF assembly (3 of 3)

ADF jam access latch1. Remove the following covers:●Control panel cover assembly. See Control-panel cover assembly on page 60.●ADF right cover. See AD