HP M525F User Manual

LASERJET ENTERPRISE 500 MFPUser GuideM5252

HP Web Services tab ... 185Networking tab ...

Store print jobs on the productCreate a stored job (Windows)You can store jobs on the product so you can print them at any time.1. From the software p

4. Select a Job Storage Mode option.●Proof and Hold: Print and proof onecopy of a job and then print more copies.●Personal Job: The job does not print

5. To use a custom user name or job name, clickthe Custom button, and then enter the username or the job name.Select which option to use if another st

●Quick Copy: Print the requested number of copies of a job and then store a copy of the jobin the product memory so you can print it again later.●Stor

Add a job-separator page (Windows)The product can insert a blank page at the beginning of each print job to make sorting jobs easier.NOTE: The followi

Use HP ePrintUse HP ePrint to print documents by sending them as an email attachment to the product's emailaddress from any email enabled device.

Use the HP ePrint Mobile DriverThe HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product.

Use Apple AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly tothe product from an iPa

Use HP Smart Print (Windows)Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, andadvertisements, so you

Use easy-access USB printingThis product features easy-access USB printing, so you can quickly print files without sending them froma computer. The pr

Change jam recovery ... 225Improve print quali

4. To adjust the number of copies, touch theCopies field, and then use the keypad to selectthe number of copies. 5. Touch the Start button to print t

6Copy●Set new default copy settings●Restore default copy settings●Make a single copy●Make multiple copies●Copy a multiple-page original●Collate a copy

Set new default copy settingsYou can use the Administration menu to establish default settings that apply to all copy jobs. Ifnecessary, you can overr

Menu item DescriptionEdge-To-Edge Use the Edge-To-Edge feature to avoid shadows that can appear along the edges ofcopies when the original document is

Restore default copy settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

Make a single copy1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the paper guides to fit th

Make multiple copies1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the paper guides to fit

4. Enter the number of copies, and then touch theOK button. 5. Touch the Start button. ENWWMake multiple copies103

Copy a multiple-page originalThe document feeder holds up to 50 pages (depending on the thickness of the pages).1. Place the document into the documen

4. Enter the number of copies, and then touch theOK button. 5. Touch the Start button. ENWWCopy a multiple-page original105

Check the sender's fax machine ... 247The product does not print or it

Collate a copy job1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Collate button. 106 Chapter 6 Copy ENWW

3. Touch the Collate on (Sets in page order)option. Touch the OK button. 4. Touch the Start button. ENWWCollate a copy job107

Copy on both sides (duplex)Copy on both sides automatically1. Load the original documents into the documentfeeder with the first page facing up, and w

5. To make a two-sided copy from a one-sidedoriginal, touch the 1-sided original, 2-sidedoutput button.To make a two-sided copy from a two-sidedorigin

3. Gently close the scanner lid. 4. From the Home screen on the product controlpanel, touch the Copy button. 5. Touch the Sides button. 6. To make a

Reduce or enlarge a copy image1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Reduce/Enlarge button. ENWWRed

3. Select one of the predefined percentages, ortouch the Scaling field and type a percentagebetween 25 and 200 when using thedocument feeder or betwee

Optimize copy quality for text or picturesOptimize the copy job for the type of image being copied: text, graphics, or photos.1. From the Home screen

Adjust the copy lightness/darkness1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Image Adjustment button. 1

3. Adjust the sliders to set the Darkness level, theContrast level, the Sharpness level, and theBackground Cleanup level. Touch the OKbutton. 4. Touch

The product name does not appear in the product list in the Print & Fax or the Print &Scan list ...

Set the paper size and type for copying on specialpaper1. From the Home screen on the product controlpanel, touch the Copy button. 2. Touch the Paper

Use Job Build modeUse the Job Build feature to combine several sets of original documents into one copy job. Also use thisfeature to copy an original

Copy a book1. Lift the scanner lid. 2. Place the book on the scanner glass with thespine aligned with the mark on the rear, centerof the scanner glas

4. From the Home screen on the product controlpanel, touch the Start button. 5. Repeat these steps for each page that youwant to copy. NOTE: This pro

Copy a photoCopy photos from the scanner glass.1. Lift the scanner lid. 2. Place the photo on the scanner glass with thepicture-side down and the upp

4. From the Home screen on the product controlpanel, touch the Copy button. 5. Touch the More Options button at the bottomof the screen. 6. Touch the

122 Chapter 6 Copy ENWW

7Scan/send●Set up scan/send features●Change default scan/send settings from the product control panel●Send a scanned document to a network folder●Send

Set up scan/send featuresThe product offers the following scan and send features:●Scan and save files to a folder on your network.●Scan and save files

f. Continue through the screens and select the default options you want to apply to the QuickSet.g. On the Summary screen, review the settings and the

xii ENWW

Change default scan/send settings from the productcontrol panel1. From the Home screen on the product controlpanel, scroll to and touch the Administra

3. Select the category of scan and send settingsthat you want to configure. 4. Open the Default Job Options menu, andconfigure the options. Touch the

Send a scanned document to a network folderThe product can scan a file and save it in a folder on the network. The following operating systemssupport

3. To use one of the preset job settings, select oneof the items in the Quick Sets list. 4. To set up a new job, type the name for the filein the File

5. To configure settings for the document, touchthe More Options button. 6. Touch the Start button to save the file.NOTE: You can preview the image

Send a scanned document to a folder in the productmemoryUse this procedure to scan a document and save it on the product so you can print copies at an

Send a scanned document to a USB flash driveThe product can scan a file and save it in a folder on a USB flash drive.NOTE: You might be required to si

3. From the Home screen on the product controlpanel, scroll to and touch the Save to USBbutton.NOTE: If prompted, enter your user nameand password. 4.

6. To configure settings for the document, touchthe More Options button. 7. Touch the Start button to save the file.NOTE: You can preview the image

Send a scanned document to one or more emailaddresses1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder an

1 Product introduction●Product views●Control panel●Product reportsENWW 1

4. To send to multiple addresses, separate theaddresses with a semicolon, or touch the Enterbutton on the touchscreen keypad after youtype each addres

8. Touch the Start button to begin sending.NOTE: You can preview the image at anytime by touching the Preview button in theupper-right corner of the

Use the address book to send emailYou can send email to a list of recipients by using the address book. Depending on how the product isconfigured, you

2. Touch the Address Book button that is nextto the To: field to open the Address Bookscreen. 3. Touch the Add that is in the lower leftcorner of

4. In the Name field, enter the name of thecontact. 5. From the menu list, select the E-mail Addressoption, and then enter the contact's emailadd

2. From the Home screen on the product controlpanel, touch the E-mail button.NOTE: If prompted, enter your user nameand password. 3. Touch the Address

5. Select a name from the list of contacts, andthen touch the right arrow Address Book button to add the name to the recipients list.Repeat this step

Scan a photo1. Lift the scanner lid. 2. Place the photo on the scanner glass with thepicture-side down and the upper-left corner ofthe photo in the u

4. From the Home screen on the product controlpanel, touch one of the buttons for the scan/send features:●Save to Network Folder●Save to Device Memory

8Fax●Configure required fax settings●Configure fax dialing settings●Configure general fax send settings●Configure fax billing codes●Configure default

Product viewsProduct front view443321 Latch to release the document-feeder cover (access for clearing jams)2 Document-feeder input tray3 Document-feed

Configure required fax settingsYou must configure certain settings before you can use the fax feature. If these settings are notconfigured, the fax ic

NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settingsmade in the HP Embedded Web Server.NOTE: If the Fax

4. Touch a Time Format option.5. Touch the Save button to save the settings.148 Chapter 8 Fax ENWW

Configure fax dialing settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the followin

Menu item DescriptionDetect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tonebefore sending a fax.Dialing Prefi

Configure general fax send settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the fol

Configure fax billing codesThe billing-code setting, when enabled, prompts the user to enter a number when sending a fax. Thisnumber is placed in the

Configure default options for fax send jobsNOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.1. From

Configure fax receive settings1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the followin

Use a fax printing scheduleNOTE: Before enabling a fax-printing schedule, a schedule must be created.1. From the Home screen on the product control pa

15 Easy-access USB port (for printing and scanning without a computer)16 Handle to raise the scanner lidProduct back view1 Rear door and face-up outpu

Block incoming faxesUse the fax block list setting to create a list of blocked phone numbers. When a fax is received from ablocked phone number, the f

Configure default options for fax receive jobsNOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.1. Fr

Fax archiving and forwardingUse the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, toa specified emai

4. Select one of the following options from the Type of Fax Job to Forward drop-down menu:●Send and receive●Send only●Receive only (default)5. Touch t

Create a speed dial list1. From the Home screen on the product controlpanel, touch the Fax button. 2. Touch the Speed Dials button to display theSpeed

4. Touch the Speed Dial Name field to displaythe keyboard. 5. Type a name for the speed dial. ENWWCreate a speed dial list161

6. Type a fax number for the speed dial.NOTE: To enter additional fax numbers for aspeed dial, touch the screen to the right of thelast digit of the p

Add a number to an existing speed dial list1. From the Home screen on the product control panel, scroll to and touch the Fax button.2. Touch the Speed

Delete a speed dial list1. From the Home screen on the product control panel, scroll to and touch the Fax button.2. Touch the Speed Dials button to di

Delete a single number from a speed dial list1. From the Home screen on the product control panel, scroll to and touch the Fax button.2. Touch the Spe

Interface ports154321 Local area network (LAN) Ethernet (RJ-45) network port2 USB port for connecting external USB devices3 Hi-Speed USB 2.0 printing

Send a fax by entering numbers manually1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the p

4. Touch the Fax Number field to open thekeypad. 5. Enter a phone number and then touch the OKbutton. 6. Touch the Start button to send the fax.NOTE

Send a fax by using a speed dial1. Place the document face-down on the scannerglass, or place it face-up in the documentfeeder and adjust the paper gu

3. Touch the number button for the speed dialname you want to use. The speed dial nameappears in the Fax Recipients section of theFax screen. 4. Touch

Search a speed-dial list by nameNOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of thelist. For exampl

Send a fax by using fax address book numbersThe fax address book feature allows you to store fax numbers on the product.Your Microsoft® Exchange conta

4. Touch the names to highlight and then touchthe right arrow icon to move the highlightednames to the Fax Recipients section. 5. Touch the OK button

Search the fax address bookUse the fax address book search feature to complete a name search of the address book.1. From the Home screen on the produc

Cancel a faxTo cancel a current fax job, touch the Cancel Job button on the fax status screen.174 Chapter 8 Fax ENWW

Fax reportsThe following sections list the fax reports available on this product. These reports can be printed orviewed on the product control panel.T

Serial number and model number locationThe serial number and model number are listed on an identification label located on the back of theproduct. The

To clear the fax activity log, complete the following steps.1. On the control panel, touch the Administration icon.2. Open the following menus:●Fax Se

9 Manage the product●Configure IP network settings●HP Embedded Web Server●HP Utility (Mac OS X)●Use HP Web Jetadmin software●Economy settings●Product

Configure IP network settingsPrinter sharing disclaimerHP does not support peer-to-peer networking, as the feature is a function of Microsoft operatin

5. Touch the IP Address, Subnet Mask, or Default Gateway option.6. Touch the first field to open a keypad. Enter the correct digits for the field, and

HP Embedded Web ServerUse the HP Embedded Web Server to view product status, configure product network settings, and tomanage printing functions from

c. Touch the Print or View button.d. Find the IP address or host name on the Jetdirect page.2. In a supported Web browser on your computer, enter the

Table 9-2 HP Embedded Web Server General tab (continued)Menu DescriptionControl Panel AdministrationMenuShows the menu structure of the Administratio

Scan/Digital Send tabTable 9-4 HP Embedded Web Server Scan/Digital Send tabMenu DescriptionAddress Book Add email addresses into the product one at a

Fax tab (Fax models only)Table 9-5 HP Embedded Web Server Fax tabMenu DescriptionFax Send Setup Configure settings for sending faxes, including the f

Security tabTable 9-7 HP Embedded Web Server Security tabMenu DescriptionGeneral Security Configure an administrator password so you can restrict acc

Control panelControl-panel Home screenThe Home screen provides access to the product features and indicates the current status of the product.You can

Table 9-8 HP Embedded Web Server Other Links list (continued)Menu DescriptionShop for Supplies Connects to the HP SureSupply Web site, where you can

HP Utility (Mac OS X)HP Utility is a software program that provides access to the product in Mac OS X.You can use HP Utility when the product uses a U

Menu Item Description Commands Sends special characters or print commands to the product after theprint job.NOTE: This option is available only after

Use HP Web Jetadmin softwareHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products

Economy settingsPrint with EconoModeThis product has an EconoMode option for printing drafts of documents. Using EconoMode can use lesstoner and decre

Set sleep mode1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open each of the following menus:

9. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.10. Configure the following settings:●Time●Event Days11. Touch

Product security featuresSecurity statementsThe product supports security standards and recommended protocols that help you keep the productsecure, pr

5. Enter the password in the New Password field, and then enter it again in the Verifypassword field.NOTE: If you are changing an existing password, y

Upgrade the product firmwareSoftware and firmware upgrades and installation instructions for this product are available atwww.hp.com/support/lj500MFPM

11 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.12 Features Depending on the product config

196 Chapter 9 Manage the product ENWW

10 Solve problems●Solve problems checklist●Factors that affect product performance●Restore factory-set defaults●Control-panel help●Paper feeds incorre

Solve problems checklistFollow these steps when trying to solve a problem with the product.1. If the control panel is blank or black, complete these s

6. Verify that you have installed the print driver for this product. Check the program to make sure thatyou are using the print driver for this produc

Factors that affect product performanceSeveral factors affect the time it takes to print a job:●Maximum product speed, measured in pages per minute (p

Restore factory-set defaults1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

Control-panel helpThe product has a built-in Help system that explains how to use each screen. To open the Help system,touch the Help button in the u

Paper feeds incorrectly or becomes jammed●The product does not pick up paper●The product picks up multiple sheets of paper●The document feeder jams, s

The document feeder jams, skews, or picks up multiple sheets ofpaper●The original might have something on it, such as staples or self-adhesive notes,

Clear jamsAuto-navigation for clearing jamsThe auto-navigation feature assists you in clearing jams by providing step-by-step instructions on theprodu

You can print or view a report of the complete Administration menu so you can more easily navigate tothe individual settings you need.1. From the Home

Clear jams in the document feeder1. Lift the latch to release the document-feedercover. 2. Open the document-feeder cover. 206 Chapter 10 Solve pro

3. Lift the jam-access door, and remove anyjammed paper.If necessary, rotate the green wheel at the frontof the document feeder to remove jammedpaper.

Clear jams in Tray 11. If most of the sheet of paper is visible in thetray, slowly pull the jammed paper out of theproduct.If most of the sheet of pap

4. Remove the toner cartridge. 215. Lift the jam-access covers and remove anyjammed paper. ENWWClear jams209

6. Reinsert the toner cartridge. 217. Close the front door. 21Clear jams in Tray 2 or an optional 500-sheet tray1. Remove the tray from the product.

2. Remove the paper from the tray, and discardany damaged paper. 3. Verify that the rear paper guide is adjusted tothe indentation for the correct pap

5. Reinsert and close Tray 2. 21226. Press the front-door-release button. 27. Open the front door. 21212 Chapter 10 Solve problems ENWW

8. Remove the toner cartridge. 219. Lift the jam-access covers and remove anyjammed paper. ENWWClear jams213

10. Reinsert the toner cartridge. 2111. Close the front door. 21Clear jams in the toner-cartridge area1. Press the front-door-release button. 2214

2. Open the front door. 213. Remove the toner cartridge. 214. Lift the jam-access covers and remove anyjammed paper. ENWWClear jams215

Product reportsProduct reports provide details about the product and its current configuration. Use the followingprocedure to print or view the report

5. Reinsert the toner cartridge. 216. Close the front door. 21Clear jams in the rear-door and the fuser area1. Open the rear door, and push down so

2. Remove any jammed paper. 3. Press the front-door-release button. 24. Open the front door. 21ENWWClear jams217

5. Remove the toner cartridge. 216. Lift the jam-access covers and remove anyjammed paper. 7. Reinsert the toner cartridge. 21218 Chapter 10 Solve

8. Close the front door. 219. Close the rear door. Clear jams in the duplexer1. Completely remove Tray 2 from the product. ENWWClear jams219

2. Push the green button to release the duplexpan. 3. Remove any jammed paper. 4. Close the duplex pan. 220 Chapter 10 Solve problems ENWW

5. Reinsert Tray 2. 21226. Open the rear door, and push down so it isfully opened to a 90° angle.NOTE: The rear door has two positions. Itopens to a

8. Press the front-door-release button. 29. Open the front door. 2110. Remove the toner cartridge. 21222 Chapter 10 Solve problems ENWW

11. Lift the jam-access covers and remove anyjammed paper. 12. Reinsert the toner cartridge. 21ENWWClear jams223

13. Close the front door. 2114. Close the rear door. 224 Chapter 10 Solve problems ENWW

Change jam recoveryThis product provides a jam recovery feature that reprints jammed pages.1. From the Home screen on the product control panel, scrol

Table 1-1 Reports menu (continued)First level Second level Description Billing Codes Report A list of billing codes that have been used foroutgoing

Improve print qualityPrint from a different software programTry printing from a different software program. If the page prints correctly, the problem

4. Select a type from the Media Type drop-down list.5. Click the Print button.Check the toner-cartridge statusFollow these steps to check the estimate

Use the following procedure to print a cleaning page.1. From the Home screen on the product control panel, scroll to and touch the Device Maintenanceb

●Use paper that is designed for use in laser printers. Do not use paper that is designed only for usein Inkjet printers.●Use paper that is not too rou

If the entire page is too light, use these settings:●Select the FastRes 1200 option.●Clear the EconoMode check box to disable it.5. Click the OK butto

Set the individual tray alignmentAdjust the alignment for individual trays when text or images are not centered or aligned correctly onthe printed pag

Improve copy qualityCheck the scanner glass for dirt or smudgesOver time, specks of debris might collect on the scanner glass and white plastic backin

3. Clean the main scanner glass, the document-feeder glass (the small strip of glass on the leftside of the scanner), and the white foambacking. Use a

3. Touch the Next button to start the calibration process.4. Wait while the product calibrates, and then try copying again.Check the paper settingsChe

NOTE: These settings are temporary. After you have finished the job, the product returns to thedefault settings.Edge-to-edge copyingUse this feature t

2 Connect the product and installsoftware●Connect the product to a computer by using a USB cable and install the software (Windows)●Connect the produc

2. Open the document-feeder cover. 3. Remove any visible lint or dust from each ofthe feed rollers and the separation pad usingcompressed air or a cl

Improve scan qualityCheck the scanner glass for dirt or smudgesOver time, specks of debris might collect on the scanner glass and white plastic backin

3. Clean the main scanner glass, the document-feeder glass (the small strip of glass on the leftside of the scanner), and the white foambacking. Use a

Check the image-adjustment settingsAdjust these additional settings to improve scan quality.1. From the Home screen on the product control panel, scro

6. Select one of the predefined options. Touch the OK button.7. Touch the Start button.Clean the pickup rollers and separation pad in the documentfee

3. Remove any visible lint or dust from each ofthe feed rollers and the separation pad usingcompressed air or a clean lint-free clothmoistened with wa

Improve fax qualityCheck the scanner glass for dirt or smudgesOver time, specks of debris might collect on the scanner glass and white plastic backing

3. Clean the main scanner glass, the document-feeder glass (the small strip of glass on the leftside of the scanner), and the white foambacking. Use a

4. Select one of the predefined options. Touch the OK button.5. Touch the Start button.Check the image-adjustment settingsAdjust these additional set

●Fax Send Setup●General Fax Send Settings3. Select the Error Correction Mode option. Touch the Save button.Send to a different fax machineTry sending

Connect the product to a computer by using a USBcable and install the software (Windows)This product supports a USB 2.0 connection. Use an A-to-B type

3. Remove any visible lint or dust from each ofthe feed rollers and the separation pad usingcompressed air or a clean lint-free clothmoistened with wa

Check the sender's fax machineAsk the sender to try sending from a different fax machine. If the fax quality is better, the problem iswith the se

The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure

The product prints slowlyIf the product prints, but it seems slow, try the following solutions.1. Make sure the computer meets the minimum specificati

Solve easy-access USB printing problems●The Retrieve From USB Settings menu does not open when you insert the USB flash drive●The file does not print

The file that you want to print is not listed in the Retrieve from USBmenu1. You might be trying to print a file type that the USB printing feature do

Solve USB connection problemsIf you have connected the product directly to a computer, check the cable.●Verify that the cable is connected to the comp

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Beforebeginning, print a configura

The computer is unable to communicate with the product1. Test network communication by pinging the product.a. Open a command-line prompt on your compu

Solve fax problemsChecklist for solving fax problemsUse the following checklist to help identify the cause of any fax-related problems you encounter:●

Connect the product to a network by using anetwork cable and install the software (Windows)Configure the IP address1. Make sure the product is turned

Are you using a phone company voice-messaging service or an answeringmachine?If the rings-to-answer setting for the messaging service is lower than th

Non-Operational / Enabled/Disabled1The product has detected a firmware failure. Upgrade thefirmware.Damaged / Enabled/Disabled1The fax accessory has f

Use Fax over VoIP networksVoIP technology converts the analog phone signal into digital bits. These are then assembled intopackets which travel on the

Problem Cause Solution A voice-messaging service might beinterfering with incoming faxes.Do one of the following:●Discontinue the messaging service.●

Problems with sending faxesProblem Cause SolutionFaxes are transmitting very slowly. You might be sending a complex fax,such as one with many graphics

Problem Cause SolutionOutgoing fax calls keep dialing. The fax accessory automatically redialsa fax number if the Redial On Busyoption is on or if the

Persistent error messages with numeric codes different than those listed here require assistance ofcustomer support. Print a Fax T.30 Trace report bef

Send-fax messagesTable 10-1 Send-fax messagesMessage Error No. Description ActionCancelled 0 Someone cancelled the fax at theproduct control panel.No

Receive-fax messagesTable 10-2 Receive-fax messagesMessage Error No. Description ActionSuccess n/a The fax transmission wassuccessful.None.Blocked n/

Settings in the Troubleshooting menu1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the fo

d. Find the IP address on the Jetdirect page.Jetdirect PageHP Color LaserJetPage 15. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.

Solve product software problems (Windows)A print driver for the product is not visible in the Printer folder1. Reinstall the product software.NOTE: Cl

Windows 7a. Click the Windows icon in the lower-left corner of the screen.b. Click Devices and Printers.c. Right-click the product driver icon, and th

Solve product software problems (Mac OS X)●The product name does not appear in the product list in the Print & Fax or the Print & Scan list●A

4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnectall of the devices from the chain, and connect the cabl

Remove software (Windows)Windows XP1. Click Start, Control Panel, and then Add or Remove Programs.2. Find and select the product from the list.3. Clic

Remove the print driver (Mac OS X)You must have administrator rights to remove the software.1. Open System Preferences.2. Select Print & Fax.3. Hi

272 Chapter 10 Solve problems ENWW

IndexAaccessoriesordering 36activity log 175address books, emailrecipient lists 140recipient lists, creating 138adjust copy images 114administration m

Ddate/time setting 147default gateway, setting 178default settings, copyrestoring 100deletingstored jobs 89digital send settingsHP Embedded Web Server

Iinformation pagesHP Embedded Web Server181printing or viewing 9installingproduct on wired networks,Mac 16software, wired networks 14interface portslo

Connect the product to a computer by using a USBcable and install the software (Mac)This product supports a USB 2.0 connection. Use an A-to-B type USB

papercovers, using different paper72first and last pages, usingdifferent paper 72jams 204loading Tray 1 27loading Tray 2 30selecting 228supported pape

Send to emailenabling 124Send to Folder 128sending a faxdelete multiple recipients 164to multiple recipients 160using fax address booknumbers 171sendi

PBX systems 260slow fax reception 258slow fax transmission 260troubleshooting toolsHP Embedded Web Server184two-sided copying 108, 109two-sided printi

© 2012 Hewlett-Packard Development Company, L.P.www.hp.com*CF116-90912**CF116-90912*CF116-90912

HP LaserJet Enterprise 500 MFP M525User Guide

Connect the product to a network by using anetwork cable and install the software (Mac)Configure the IP address1. Make sure the product is turned on a

d. Find the IP address on the Jetdirect page.Jetdirect PageHP Color LaserJetPage 15. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.

If you are using Bonjour, complete the following steps:a. Click the Default Browser tab.b. Select the product from the list. The software verifies tha

3 Input trays and output bins●Supported paper sizes●Supported paper types●Configure trays●Alternative letterhead mode●Tray 1●Tray 2 and the optional 5

Supported paper sizesNOTE: To obtain the best results, select the correct paper size and type in the print driver beforeprinting.Table 3-1 Supported

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 and theoptional 500-sheet traysAutomatic duplexprintingRA4215 x 305 mm (

Table 3-1 Supported paper sizes (continued)Size and dimensions Tray 1 Tray 2 and theoptional 500-sheet traysAutomatic duplexprintingEnvelope DL110 x

Supported paper typesFor a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/lj500MFPM525.NOTE: To obtain

Configure traysThe product automatically prompts you to configure a tray for type and size in the following situations:●When you load paper into the t

Alternative letterhead modeUse the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper intothe tray the same way f

Copyright and License© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Tray 1Tray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. Forsho

Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and flip open theextension. ENWWTray 127

3. Load the paper into the tray. Make sure thatthe paper fits under the tabs and below themaximum-height indicators. 4. Adjust the side guides so that

Tray 2 and the optional 500-sheet traysTray capacity and paper orientationTo prevent jams, do not overfill trays. Be sure the top of the stack is belo

Load Tray 2 or the optional 500-sheet trays 1. Pull the tray out and lift up slightly to remove itcompletely from the product. 2. Pinch the release t

4. Load the paper into the tray. Make sure thatthe stack is flat at all four corners and that thetop of the stack is below the maximum-heightindicator

Use paper output options Print to the standard output binThe standard output bin collects paper face-down, in the correct order. Use this bin for most

Use the convenience stapler (stapling models only)Activate the stapling mechanism by inserting paper into the convenience stapler.1. Insert up to 20 s

34 Chapter 3 Input trays and output bins ENWW

4 Parts, supplies, and accessories●Order parts, accessories, and supplies●HP policy on non-HP supplies●HP anticounterfeit Web site●Print when a toner

Table of contents1 Product introduction ... 1Pr

Order parts, accessories, and suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/partsOrder

HP policy on non-HP suppliesHewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new orremanufactured.NOTE: For HP prin

HP anticounterfeit Web siteGo to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panelmessage says the cartridge

Print when a toner cartridge is at estimated end oflife<Supply> Low This message displays when a supply is nearing the estimatedend of its usefu

Enable or disable the Very Low Settings optionsfrom the control panelYou can enable or disable the default settings at any time, and you do not have t

Customer self-repair partsThe following customer self-repair parts are available for the product.●Parts listed as Mandatory self-replacement are to be

Table 4-1 Customer self-repair parts (continued)Item Description Self-replacementoptionsPart number500-sheet feeder CE530A Complete 500-sheet feeder

AccessoriesItem Description Part numberOptional 500-sheet tray and feeder unit Optional tray to increase papercapacity.The product can accommodate up

Toner cartridge●Toner cartridge view●Toner cartridge information●Replace the toner cartridge44 Chapter 4 Parts, supplies, and accessories ENWW

Toner cartridge view2 311Imaging drumCAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.2Memory chip3 P

Tray capacity and paper orientation ... 26Load Tray 1 ...

Toner cartridge informationCapacity Cartridge number Part numberStandard-capacity replacement blacktoner cartridge55A CE255AHigh-capacity replacement

Replace the toner cartridgeCAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in coldwater. Hot water sets tone

3. Remove the used toner cartridge from theproduct. 214. Remove the new toner cartridge from the bag.Place the used toner cartridge in the bag forrecy

7. Align the toner cartridge with the tracks insidethe product, and insert the toner cartridge untilit is firmly seated. 218. Close the front cover. A

Staples (stapling models only)Item Description Part numberStaple cartridge Pack of two staple cartridges. Eachcartridge holds 1,500 unformed staples.Q

3. Insert a new staple cardridge into the openinginside the stapler door. 4. Close the stapler door. ENWWStaples (stapling models only)51

52 Chapter 4 Parts, supplies, and accessories ENWW

5Print●Supported print drivers (Windows)●Change print-job settings (Windows)●Change print-job settings (Mac OS X)●Print tasks (Windows)●Print tasks (M

Supported print drivers (Windows)Print drivers provide access to the product features and allow the computer to communicate with theproduct (using a p

proven HP print driver technology and has been tested thoroughly and used with many softwareprograms. It is a powerful solution that performs consiste

Use a printing shortcut (Windows) ... 58Create printing shortcuts (Windows)

Change print-job settings (Windows)Change the settings for all print jobs until the software program isclosedThe steps can vary; this procedure is mos

Change print-job settings (Mac OS X)Change the settings for all print jobs until the software program isclosed1. Click the File menu, and then click t

Print tasks (Windows)Use a printing shortcut (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theP

4. Select one of the shortcuts. Click the OKbutton to close the Document Propertiesdialog box.NOTE: When you select a shortcut, thecorresponding setti

Create printing shortcuts (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Prefer

5. Select the print options for the new shortcut. 6. Click the Save As button. ENWWPrint tasks (Windows)61

7. Enter a name for the shortcut, and then clickthe OK button. 8. Click the OK button to close the DocumentProperties dialog box. In the Print dialogb

Automatically print on both sides (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

4. Select the Print on both sides check box.Click the OK button to close the DocumentProperties dialog box. 5. In the Print dialog box, click the OK b

Print multiple pages per sheet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or P

6 Copy ... 97Set new defa

5. Select the correct Print page borders,Page order, and Orientation options.Click the OK button to close the DocumentProperties dialog box. 6. In the

Select the page orientation (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Pref

4. In the Orientation area, select the Portraitor Landscape option.To print the page image upside down, selectthe Rotate by 180 degrees option.Click t

Select the paper type (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preference

5. Expand the list of Type is: options. 6. Expand the category of paper types that bestdescribes your paper. 70 Chapter 5 Print ENWW

7. Select the option for the type of paper you areusing, and click the OK button. 8. Click the OK button to close the DocumentProperties dialog box. I

Print the first or last page on different paper (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click t

5. In the Pages in document area, selecteither the First or Last option. 6. Select the correct options from the Papersource and Paper type drop-down l

8. Click the OK button. 9. Click the OK button to close the DocumentProperties dialog box. In the Print dialogbox, click the OK button to print the j

Scale a document to fit page size (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

Use a fax printing schedule ... 155Block incoming faxe

4. Select the Print document on option, andthen select a size from the drop-down list.Click the OK button to close the DocumentProperties dialog box.

Create a booklet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preferences but

5. In the Booklet layout drop-down list, clickthe Left binding or Right binding option.The Pages per sheet option automaticallychanges to 2 pages per

Print tasks (Mac OS X)Use a printing preset (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the produ

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print oneach sheet.5. In the Layout Direction area, select the

Scale a document to fit page size (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By d

Additional print tasks (Windows)Cancel a print job (Windows)NOTE: If the print job is too far into the printing process, you might not have the option

Select a custom paper size (Windows)1. From the software program, select the Print option.2. Select the product, and then click the Properties or Pref

Additional print tasks (Mac OS X)Cancel a print job (Mac OS X)NOTE: If the print job is too far into the printing process, you might not have the opti

Print watermarks (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By default, the print