User Guide
Using the Windows recovery tools ... 102Using f11 recovery tools ...
7. When prompted to type your new password again, leave the field empty, and then press enter.8. To save your changes and exit Computer Setup, click t
5. Use a pointing device or the arrow keys to select the hard drive you want to protect, and thenpress enter.6. Read the warning. To continue, select
8. When prompted, type the new password again to confirm, and then press enter.9. To save your changes and exit Computer Setup, click the Save icon in
3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and thenpress enter.4. Use a pointing device or the arrow keys
Using firewall softwareFirewalls are designed to prevent unauthorized access to a system or network. A firewall can be asoftware program you install o
Installing an optional security cableNOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer frombeing mishandle
Locating the fingerprint readerThe fingerprint reader is a small metallic sensor that is located in one of the following areas of yourcomputer:●Near t
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
A movie is not visible on an external display ... 122The process of burning a disc doe
CAUTION: Avoid the following cleaning products:Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, andhydrocarbons, whic
Updating programs and driversHP recommends that you update your programs and drivers on a regular basis with the latestversions. Go to http://www.hp.c
11 Backup and recoveryTo protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard dri
(select models only) are used to start up (boot) the computer and repair the operating system in caseof system instability or failure. Your initial an
Using the Windows recovery toolsTo recover information you previously backed up:▲ From the Start screen, type h, and then select Help and Support.To r
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Pressthe ESC key for Startup Menu” message is displayed
To start Refresh:1. On the Start screen, point to the far-right upper or lower corner of the screen to display thecharms.2. Click Settings.3. Click Ch
Using HP Software SetupHP Software Setup can be used to reinstall drivers or select software that has been corrupted ordeleted from the system.1. From
12 Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication
To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Click the Exit icon in the
xii
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat
To start Advanced System Diagnostics:1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message isdisplayed in the low
13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications● Input power●Operating environment113
Input powerThe power information in this section may be helpful if you plan to travel internationally with thecomputer.The computer operates on DC pow
Operating environmentFactor Metric U.S.TemperatureOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°F
A Traveling with the computerFor best results, follow these traveling and shipping tips:● Prepare the computer for traveling or shipping:◦Back up your
hazardous locations. If you are uncertain of the policy that applies to the use of a particulardevice, ask for authorization to use it before you turn
1WelcomeAfter you set up and register the computer, it is important to take the following steps:● Take a minute to browse the printed Windows 8 Basics
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.From the Start
The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput
An external device is not workingFollow these suggestions if an external device does not function as expected:● Turn on the device according to the ma
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
The computer does not detect the optical driveIf your operating system does not detect an installed device, the device driver software may bemissing o
The process of burning a disc does not begin, or it stops beforecompletion● Be sure that all other programs are closed.● Turn off Sleep mode.●Be sure
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
IndexSymbols/Numerics1394 cable, connecting 601394 devicesconnecting 60defined 59removing 601394 port, identifying 13AAC adapter, testing 53accessory
removing 90setting 88drivesexternal 62handling 64hard 62optical 62using 65Eelectrostatic discharge 124embedded numeric keypad,identifying 8, 39eSATA c
low battery level 50MmaintenanceDisk Cleanup 76Disk Defragmenter 76media activity controls 41Media Card Reader, identifying13media hot keys 41memory m
Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste
TouchPadbuttons 4, 5using 30TouchPad gesturespinching 33rotating 33scrolling 32zooming 33TouchPad light, identifying 6TouchPad zone, identifying 4trav
Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a
2 Getting to know your computerTopTouchPadNOTE: Your computer may look slightly different from the illustration in this section.Component Description(
Component Description(5) Left TouchPad button Functions like the left button on an external mouse.(6) Right pointing stick button (select modelson
LightsNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) TouchPad light ●Amber: The Touch
Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Des
© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
KeysNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) esc key Displays system informati
FrontNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Display release latch Opens the
RightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Audio-out (headphone) jack Connects optional powe
Component Description(7) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal compone
Component Description(6) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal compone
LeftNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)Power connector Connects an AC adapt
RearNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)RJ-11 (modem) jack Connects a modem
DisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Internal display switch Turns off the display
Component Description(8) Keyboard light Illuminates the keyboard, especially in low-light conditions.*The antennas are not visible from the outside o
Component Description(6) Webcam (select models only) Records video and captures still photographs.For information on using the webcam, access Help and
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
BottomNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Vents (4) Enable airflow to coo
Component Description(8)Bluetooth compartment Supports a Bluetooth device.(9)Service door Provides access to the hard drive bay, the wirelessLAN (WLAN
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
The wireless light indicates the overall power state of your wireless devices, not the status ofindividual devices. If the wireless light is white, at
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted overthe network. For more information, from the Start scree
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.The serial number is printed on a label inside the batt
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.NOTE: See the image on the battery bay to determi
Using GPS (select models only)Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellitesdeliver location, speed, and
Connecting to a wired networkThere are 2 kinds of wired connections: local area network (LAN) and modem connection. A LANconnection uses a network cab
iv Safety warning notice
2. Plug the modem cable into the RJ-11 telephone wall jack (2).NOTE: If the modem cable contains noise suppression circuitry (3), which preventsinterf
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Using pointing devicesNOTE: In addition to the pointing devices included with your computer, you can use an externalUSB mouse (purchased separately) b
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad gesturesYour TouchPad or
TappingTo make an on-screen selection, use the tap function on the TouchPad.● Point to an item on the screen, and then tap one finger on the TouchPad
Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.● Zoom in by placing two fingers together on the TouchPad zone and
2-finger click (select models only)2-finger click allows you to make menu selections for an object on the screen.● Place two fingers on the TouchPad z
Edge swipes (select models only)Edge swipes allow you to access toolbars on your computer for tasks such as changing settings andfinding or using apps
Left-edge swipeThe left-edge swipe accesses your recently opened apps so that you can switch between themquickly.●Swipe your finger gently from the le
Using the keyboardThe keyboard and mouse allow you to type items, scroll and to perform the same functions as usingtouch gestures. The keyboard also a
Table of contents1 Welcome ...
To use a hot key:▲Briefly press the fn key, and then briefly press the second key of the hot key combination.Hot key combination Description fn+esc D
Using keypadsThe computer includes an embedded numeric keypad. The computer also supports an optionalexternal numeric keypad, or an optional external
Turning the embedded numeric keypad on and offPress fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off thekeypad.NOTE
5 MultimediaYour computer may include the following:● Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia softwar
WARNING! To reduce the risk of personal injury, lower the volume setting before putting onheadphones, earbuds, or a headset. For additional safety inf
To confirm or change the audio settings on your computer:1. From the Start screen, type c, and then select Control Panel from the list of apps.2. Sele
To connect a VGA display device to the external monitor port:1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as
To connect a video or audio device to the DisplayPort:1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.2. Connect t
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to see both types of
Setting power optionsUsing power-saving statesSleep is enabled at the factory.When Sleep is initiated, the power lights blink and the screen clears. Y
Connecting to a wired network ... 27Connecting
Enabling and exiting user-initiated HibernationYou can enable user-initiated Hibernation and change other power settings and timeouts using PowerOptio
Using battery powerWARNING! To reduce potential safety issues, use only the battery provided with the computer, areplacement battery provided by HP, o
Maximizing battery discharge timeBattery discharge time varies depending on features you use while on battery power. Maximumdischarge time gradually d
Inserting or removing the batteryTo insert the battery:1. Turn the computer upside down on a flat surface, with the battery bay toward you.2. Insert t
Storing a user-replaceable battery (select models only)CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures forex
When you connect the computer to external AC power, the following events occur:●The battery begins to charge.●If the computer is turned on, the power
7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s
Removing a digital cardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the followingprocedure to safely remove the digital
Inserting an ExpressCardCAUTION: To prevent damage to the computer and external media cards, do not insert a PC Cardinto an ExpressCard slot.CAUTION:
Removing an ExpressCardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the followingprocedure to safely remove the ExpressC
Video ...
Inserting a smart card1. Hold the card label-side up, and gently slide the card into the smart card reader until the card isseated.2. Follow the on-sc
Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the
Connecting a 1394 deviceCAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect thedevice.▲To connect a 1394 devi
Connecting an eSATA deviceCAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connectthe device.▲To connect an eSAT
Using optional external devicesNOTE: For more information about required software and drivers, or to learn which computer port touse, see the manufact
Using the docking connector (select models only)The docking connector connects the computer to an optional docking device. An optional dockingdevice p
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Using hard drivesCAUTION: To prevent information loss or an unresponsive system:Save your work and shut down the computer before adding or replacing a
3. Slide the service door toward the front of the computer (4) and lift (5) to remove the cover.66 Chapter 8 Drives
Replacing the service doorReplace the service door after accessing the memory module slot, hard drive, regulatory label, andother components.To replac
Using a USB device ... 58Conne
Removing the hard driveTo remove the hard drive for the EliteBook:NOTE: The smart card reader is located on top of the hard drive. Because of this, yo
9. Use the plastic tab to lift the connector side of the hard drive up at an angle (3) and remove thedrive (4) from the computer.To remove the hard dr
Installing a hard driveTo install the hard drive for the EliteBook:1. Insert the hard drive into the hard drive bay at an angle (1), and then lay the
8. Connect AC power and external devices to the computer.9. Turn on the computer.To install the hard drive for the ProBook:1. Insert the hard drive in
4. Unplug the power cord from the AC outlet.5. Turn the computer upside down on a flat surface, with the upgrade bay toward you.6. Remove the battery
To install a hard drive in the upgrade bay:1. Insert the hard drive (1) into the upgrade bay, and then tighten the upgrade bay screw (2).2. Replace th
To remove an optical drive from the upgrade bay:1. Save your work.2. Shut down the computer and close the display.3. Disconnect all external hardware
2. Tighten the upgrade bay screw (2).3. Replace the service door (see Replacing the service door on page 67).4. Insert the battery (see Inserting or r
5. Turn the computer right-side up, and then reconnect AC power and external devices to thecomputer.6. Turn on the computer.Improving hard drive perfo
Using HP 3D DriveGuard (select models only)HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under eitherof the
Sharing optical drives ... 82Using RAID (select m
Using HP 3D DriveGuard softwareThe HP 3D DriveGuard software enables you to perform the following tasks:●Enable and disable HP 3D DriveGuard.NOTE: Dep
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.6. Close the disc tray.NOTE: After you insert a disc, a short
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s
9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c
Computer risk Security featureUnauthorized removal of the computer Security cable slot (used with an optional security cable)*Computer Setup is a prei
Setting passwords in WindowsPassword FunctionAdministrator password* Protects access to a Windows administrator-level account.NOTE: This password cann
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.DriveLock master password* Protects
Setting a new BIOS administrator password1. Turn on or restart the computer, and then press esc while the “Press the ESC key for StartupMenu” message
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