HP xw4550 Workstation Specifications

HP xw4550 WorkstationService and Technical Reference Guide

Product featuresThis section describes the product features of the HP xw4550 Workstation.System board architecture The following figure shows the HP x

Processor heatsinkNOTE: The following illustrated processor heatsink is typical of what you might have in yourworkstation. Be aware that different var

6. Lift the heatsink (2) from the processor.Figure 4-50 Removing the processor heatsink from the system board7. Use alcohol and a soft cloth to clean

ProcessorTo remove the processor:1. Disconnect power from the system (Predisassembly procedures on page 55), remove the sideaccess panel (Side access

3. To properly align the processor with the socket, orient the small triangle image located on onecorner of the processor circuit board to the matchin

4. Slide the system board toward the front of the chassis and then lift it (2) out of the workstation.Figure 4-53 Removing the system boardTo replace

5 System diagnostics andtroubleshootingThis chapter discusses the tools available for diagnosing and troubleshooting system issues.●Customer self help

HP SoftPaq Download ManagerThe HP SoftPaq Download Manager enables you to download software updates for your workstationfrom the HP support site. To u

Chassis indicator LEDs Power LED and audible beepactivityDiagnosis and service actionBlinks red 4 times, once persecond, then 2-second pause,4 beepsPo

Problem Cause Possible SolutionWorkstation seems to be lockedup.Program in use has stoppedresponding to commands.1. Attempt the normal Windows shutdow

Table 5-3 Power supply problemsProblem Cause SolutionPower supply shuts downintermittently.Power supply fault. Replace the power supply.After AC powe

For information about supported replacement parts, see: http://partsurfer.hp.com.Figure 1-2 HP xw4550 Workstation component viewTable 1-1 Component

Problem Cause SolutionWriting to the wrong drive. Verify the drive letter in the path statement.Not enough space is left on thediskette.Use another di

Problem Cause SolutionDrive not found (identified). Loose cable. Verify cable connections.The system might not haveautomatically recognized anewly ins

Problem Cause SolutionSystem ROM is bad; system isrunning in FailSafe Boot Blockmode (indicated by 8 beeps).Reflash the ROM using SoftPaq. You can ref

Problem Cause SolutionThe picture is fragmented, rolls,jitters, or flashes.The monitor connections mightbe incomplete, or the monitormight be incorrec

Problem Cause Solution3. Right-click the CD/DVD device and selectProperties.4. On the Properties tab, be sure Enable digital CDaudio for this CD-ROM d

Problem Cause SolutionIf you are on a network, youmight not have made theconnection to the printer.Make the proper network connections to the printer.

Solving front panel component problemsIf you are experiencing problems with one of the front panel ports, you might be able to try your devicein the c

Problem Cause SolutionCables of new external deviceare loose, or power cables areunplugged.Ensure that all cables are properly and securely connecteda

Problem Cause SolutionNetwork driver does not detectnetwork controller.Network controller is disabled. Run the Computer Setup and enable network contr

Problem Cause SolutionNew network card will not boot. New network card might bedefective or might not meetindustry-standard specifications.Install a w

Front panel componentsThe following image shows a typical HP xw4550 Workstation. Drive configurations might vary.Figure 1-3 Front panel componentsTab

Solving processor problems Table 5-14 Processor problemsProblem Cause SolutionPoor performance is experienced. Processor is hot. 1. Ensure the airflo

Problem Cause SolutionWindows does not detect theDVD-ROM drive.1. Use Device Manager to remove or uninstall thedevice in question.2. Restart the works

Problem Cause Solution6. Right-click the COM port your modem uses, thenclick Properties.7. Under Device status, verify that the modem is workingproper

HP Insight Diagnostics Offline EditionThe HP Insight Diagnostics utility enables you to perform diagnostic testing and to view critical computerhardwa

To start the diagnostic utility on the Documentation Library CD:1. Power on your workstation and press the F10 key during the initial boot process to

Survey tabThe Survey menu enables access to important system configuration information, and offers both asummary and advanced view. The Summary view l

3. Choose how you want the test to be executed, either Number of Loops or Total Test Time.●When choosing to run the test over a specified number of lo

Help tabThe Help tab has three views; HP Insight Diagnostics, Error Codes, and Test Components:●HP Insight Diagnostics—Provides introductory and detai

Screen message Probable cause Recommended action162—System Options Not Set Configuration incorrect. RTC batterymight need to be replaced.1. Run Comput

Screen message Probable cause Recommended action215—Memory MismatchWarningThere are one or more mismatchedpairs of DIMMs between channel A andchannel

Rear panel componentsThe following illustrations shows a typical HP xw4550 Workstation.NOTE: The rear panel connectors are labeled with industry-stand

Screen message Probable cause Recommended action514—CPU or Chassis Fan notdetectedProcessor fan is not connected ormight have malfunctioned.1. Reseat

Screen message Probable cause Recommended action3. Reconfigure card resources and run the ComputerSetup (F10) Utility.4. Run the Computer Setup (F10)

Screen message Probable cause Recommended action7. Replace the hard drive.8. Replace the system board.1790—Disk 0 Error The drive is not installed cor

Screen message Probable cause Recommended actionECC Multiple Bit ErrorDetected in Memory ModuleChipset has detected more than onebad bit in a 64-bit q

126 Chapter 5 System diagnostics and troubleshooting ENWW

6 Configuring RAID devicesThis chapter describes how to configure SATA RAID devices for use with an HP xw4550 Workstation.For additional information a

Assessing drive assignments1. To identify the drive assignments, select 1 and verify that all drives are free.2. If a drive is not free, use the Delet

Exiting the utilityTo conclude RAID configuration, choose one of the following:●Press Esc twice to exit the utility.●Press Y to reboot.Configuring the

130 Chapter 6 Configuring RAID devices ENWW

7 Configuring password security andresetting CMOSPreparing to configure passwordsThis workstation supports the following security password features, w

Serial number and COA label locationEach workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label(2) (for W

Resetting the password jumperTo disable the power-on or setup password features and clear the power-on and setup passwords:1. Shut down the operating

Using the CMOS switch1. Shut down the operating system, and power off the workstation and any external devices.Disconnect the workstation power cord a

Using the Computer Setup (F10) Utility to reset CMOS1. To reset CMOS using the Computer Setup (F10) Utility, access the Computer Setup (F10) Utilityme

A Appendix A—Workstation connectorpinsConnector pin descriptionsThis appendix provides connector pin and signal descriptions for connectors used with

Workstation USB connector Pin Signal4 GroundWorkstation IEEE 1394 connector Pin Signal1 Power2 GND3 TPB-4 TPB+5 TPA-6 TPA+Microphone cable connector (

SATA drive connector Data Pins Power Pins Power Pins Pin Signal Pin Signal Pin Signal S1 Ground P1 3.3-V power P8 5-V powerS2* A+ P2 3.3-V power P9

Pin Signal Pin Signal1 T.M.D.S DATA 2- 14 +5V POWER2 T.M.D.S DATA 2+ 15 GND3 T.M.D.S DATA 2/4 SHIELD 16 HOT PLUG DETECT4 T.M.D.S DATA 4- 17 T.M.D.S DA

4-Pin power (processor/memory/aux. sys. board) cableconnector (mates with system board connector P3)Pin Color Signal1 BLK GND2 BLK GNDCAUTION: The 4-p

Internal USB system board 2x5 connector Pin SignalThe 2x5 internal USB system board connector can be mated toeither a wide 2x5 option cable connector

Floppy (diskette) drive Pin Signal Pin Signal 11 Ground 28 FLP_WP# 12 Unused 29 Ground 13 Ground 30 FLP_RD_D# 14 FLP_SEL_A# 31 Ground 15 Ground 3

Product specificationsThe following table lists the physical dimensions for the HP xw4550 Workstation.Table 1-4 Physical characteristicsWeight (typic

142 Appendix A Appendix A—Workstation connector pins ENWW

B Appendix B—System boarddesignatorsThis appendix lists the system board designators for this system.Designator Silkscreen ComponentDIMM1A DIMM1A DIMM

Designator Silkscreen ComponentP60-63 SATA0, SATA1, SATA2, SATA3 SATA Connector portsP70 CPU_FAN processor fan connectorP124 Hood Lock Internal Hood L

C Appendix C— Routine careGeneral cleaning safety precautions●Never use solvents or flammable solutions to clean the workstation.●Never immerse any co

●Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful notto wipe away lubricants necessary for proper key funct

Table 1-6 Power supply specificationsItem DescriptionPower supply 300-W custom power supply (Wide Ranging,Active PFC)Operating voltage range 90-264 V

115 VAC 230 VAC 100 VACLANEnabledLANDisabledLANEnabledLANDisabledLANEnabledLANDisabledENERGY STAR®“Sleep” (S3)*2.93W 2.06W 6.58 2.36 2.80W 2.04WENERGY

Table 1-9 Example 2 energy consumption115 VAC 230 VAC 100 VACLANEnabledLANDisabledLANEnabledLANDisabledLANEnabledLANDisabledOn-Idle (ENERGY STAR®Idle

System fansThe workstation includes a rear chassis fan, one processor heatsink fan, and one power supply fan. Anoptional front PCI fan is available fo

Copyright Information© 2008 Copyright Hewlett-PackardDevelopment Company, L.P.WarrantyHewlett-Packard Company shall not be liablefor technical or edit

STAR qualified as per the applicable ENERGY STAR guidelines for energy efficiency. The followinglogo will appear on all ENERGY STAR qualified computer

Dual-core processorsThe HP xw4550 Workstation contains a dual-core processor. Dual-core processors provide theworkstation with two true processors in

14 Chapter 1 Product overview ENWW

2 Configuring and restoring the operatingsystemThis chapter describes configuring and restoring the operating system.●Setting up Microsoft Windows Vis

the system hardware configuration and the language choice. During the process, do not power off yourworkstation unless you are directed to do so.NOTE:

Creating system recovery DVDs or CDsYou can create a set of the DVDs or CDs from your system if you have a DVD or CD writer. Afterlaunching the HP Bac

To obtain the support center telephone number for your region:1. See: http://www.hp.com/support/contactHP.2. Select your region.3. Under the Call HP h

Selecting a languageAt the first boot of the factory preinstalled operating system, you might be prompted to select a languagefor the operating system

Creating a RestorePlus! CDYou can create a set of the CDs from your system if you have a CD writer. When you first boot yoursystem, you will be prompt

CAUTION: If you uninstall the HP Backup and Recovery Manager application, emergency recoveryand data backup and recovery are no longer possible.●Remov

Table of contents1 Product overviewProduct features ...

the boot process. From the Emergency Recovery menu, choose Recover PC to a specific point intime and follow the instructions.Protecting the softwareTo

Restoring the Linux operating systemTo restore the Linux operating system, you must have the HP Driver CD and RHEL restore media.Download the latest H

When the install is done, you will have two options available—Reboot now... on the left sideand Press to continue, reboot later... on the right side.1

3 System managementThis chapter describes the various tools and utilities that support system management on theworkstation, and include information on

●Enable power-on password prompting during system restarts (warm boots) and power-on.●Hide or make available the integrated I/O functionality, includi

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)keys to select the option you want, and press Ent

Heading Option Description Restore Factory Settings as DefaultRestores the factory settings as the default settings for the next operation. Apply

Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard drive orders by physically reorderingthe menu entri

Heading Option Descriptionbe enabled by the operating system. When enabled, Embedded Security Device offers theseoptions:●Embedded Security Device Sup

Heading Option Description●F9 Prompt (Enable/Disable). Enabling this feature displays the text F9=Boot Menu duringPOST. Disabling this feature prevent

Configuring the software ... 18Selecting a language ...

Workstation managementHP Client Management Solutions are available for download from http://www.hp.com/go/easydeploy .They provide standards-based sol

Replicating the setupThe following procedures enable you to easily copy one setup configuration to other workstations of thesame model for faster, mor

4. As soon as the workstation powers on, press and hold the F10 key until you enter the ComputerSetup (F10) Utility. Press Enter to bypass the title s

Altiris Client Management SolutionsHP and Altiris have partnered to provide comprehensive, tightly integrated systems managementsolutions to reduce th

Proactive Change NotificationThe Proactive Change Notification program uses the Subscriber's Choice Web site to proactively andautomatically:●Sen

When power is applied to the workstation, the FailSafe Boot Block ROM performs a validation of thesystem ROM, and:●If the system ROM is valid, the wor

Hood Sensor (Smart Cover Sensor) alerts can be automatically forwarded to system managementapplications to deliver proactive notification of tampering

To establish a setup password using workstation setup:1. Power on or restart the workstation.2. As soon as the computer is powered on, press and hold

To enter a setup password:1. Restart the workstation.2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Compu

NOTE: Refer to National keyboard delimiter characters on page 41 for information about thealternate delimiter characters. The power-on password and se

ROM Flash ... 36Remote ROM Flash

are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customerprofile, this may be an unacceptable risk. For

3. Select Security>DriveLock Security.4. For each DriveLock-capable drive, select a drive by pressing the F10 key to accept.5. Under Enable/Disable

Setting the hood sensor protection level1. Power on or restart the workstation.2. As soon as the workstation is powered on, press and hold the F10 key

●PC component failure (such as processor or power supply)●Forgotten passwordNOTE: The FailSafe Key is a workstation accessory that must be ordered fro

Drive Protection SystemThe Drive Protection System (DPS) is a diagnostic tool built into the hard drives that is installed in selectHP workstations. t

CAUTION: Do not use the power button to power off the workstation unless the system is notresponding; turning off the power without operating system i

48 Chapter 3 System management ENWW

4 Removal and replacement proceduresThis chapter describes removal and replacement procedures of most internal components of theworkstation, and inclu

CAUTION: Observe the following cautions when removing or replacing a processor:— Installing a processor incorrectly can damage the system board. Conta

Table 4-1 Static electricity Relative humidityEvent55% 40% 10%Walking across carpetWalking across vinyl floorMotions of bench worker7,500V3,000V400V

Recommended materials and equipment ... 52Tools and software requirements ...

Grounding the work areaTo prevent static damage at the work area:●Cover the work surface with approved static-dissipative material. Provide a wrist st

ScrewsThe screws used in the workstation are not interchangeable. They might have standard or metric threadsand might be of different lengths. If an i

WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the workstation.Lifting the workstation from the front bezel o

Customer Self-RepairCustomer Self-Repair enables you to obtain replacement parts and install them yourself on yourworkstation. See http://www.hp.com/g

System board componentsThe following illustration shows the system board connectors, sockets, and important switches for theHP xw4550 Workstation.Figu

No. Component No. Component No. Component6 Memory modulesockets17 INTERNAL USBconnector28 DVI-D integrated videoconnector7 Floppy (diskette) driveconn

Hood sensor (Optional hood sensor(Smart cover sensor) on page 60) Front bezel (Front Bezelon page 62) Bezel blanks (Bezel blankson page 62)

The optional security lockIf a security padlock is installed, remove it before servicing the workstation. To remove the padlock,unlock it and slide it

To remove the side access panel:WARNING! Electrical shock hazard. Before removing the workstation side access panel, be sure thatthe workstation is po

2. Disconnect the hood sensor connector (1) from system board. The hood sensor system boardconnector is located between the main power connector (P1)

Product recycling ... 965

4. Slide the solenoid hood lock assembly (3) away from the chassis and out of the workstation.Figure 4-7 Removing the hood lockTo install the hood lo

1. Disconnect power from the system (Predisassembly procedures on page 55) and remove the frontbezel (Front Bezel on page 62).2. Gently push the subpa

7. Pull the front panel cables through the chassis and out the front of the workstation. You might haveto slide the cables out one at a time.Figure 4-

Power buttonTo remove the power button:1. Disconnect power from the system (Predisassembly procedures on page 55), remove the sideaccess panel (Side a

3. Remove the four screws (2) securing the speaker to the chassis and lift the speaker out (3) of thechassis.Figure 4-13 Removing the speakerTo repla

2. Disconnect the power (1) and data (2) cables from the drive, as shown in the following figure.Figure 4-14 Disconnecting the cables from the optica

4. If replacing this drive with another drive, remove the four guide screws (2), shown in the followingfigure, and set them aside to be used in the re

3. Align the screws with the grooves in the drive bay and gently slide the drive into the workstationuntil it snaps into place (2).CAUTION: Ensure tha

2. Disconnect the data (1) and power (2) cables from the drive.Figure 4-19 Disconnecting the cables from the optical drive3. Press down on the yellow

4. If the drive is to be replaced, remove the four installation guide screws (2), as shown in the followingfigure, and set them aside.Figure 4-21 Rem

Enabling RAID ... 127Configuring RAID vo

4. Connect the power cable to the drive first. This will allow any possible accumulated static electricityto discharge through the ground circuit of t

2. Disconnect the data (1) and power (2) cables from the back of the diskette drive.Figure 4-24 Disconnecting the cables from the diskette drive3. Li

Power supplyTo remove the power supply:1. Disconnect power from the system (Predisassembly procedures on page 55) and remove the sideaccess panel (Sid

Workstation power connections to drives and the system boardFor help in identifying power cables, refer to the following information. Route or tie cab

Item Description Item Description4 Power connector P8 tosecond optical drive13 Power connector P1 tosystem board5 First optical drive 14 PCI slot (sho

3. Remove the four screws (2) from the rear of the chassis with a Phillips screwdriver, and lift it (3)out of the chassis.Figure 4-28 Removing the sy

3. Lift the DIMM (2) straight up and remove it from the workstation. Store the DIMM in an anti-staticbag.Figure 4-29 Removing a memory moduleMemory m

Required loading orderUse the following illustration as a guide for installing memory modules:●When installing a single DIMM only, install it in socke

Figure 4-31 Installing a memory modulePCI SlotsThis section contains information on PCI slots.Your workstation contains two PCI slots (items 3 and 4

Table 4-5 PCI slotsSlot Type Slot power (Maximum)1 PCI Express x16 75 W*2 PCI Express x4(1) 25 W*3 PCI 32/33 25 W*4 PCI 32/33 25 W** In addition to t

1 Product overviewThis chapter presents an overview of the hardware components of the HP xw4550 Workstation,including the following topics:●Product fe

3. Secure the bracket with two screws (3).Figure 4-34 Installing the PCI retainerPCI ExpressPCI Express improves system attributes. PCI Express enabl

4. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cardsare properly seated and then try again.Figure 4

PCI To remove a PCI card:1. Disconnect power from the system (Predisassembly procedures on page 55), remove the sideaccess panel (Side access panel

5. Close the PCI retention clamp (4) by rotating the clamp downward and pushing down on the twogreen snaps from the rear panel of the chassis.Figure 4

4. Remove the fan from the fan housing by applying outward pressure on the fan housing whilepushing the fan out of the housing.Figure 4-40 Removing t

5. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cardsare properly seated and then try again.Figure 4

Figure 4-42 Removing the batteryTo install the battery, confirm the polarity (positive-negative), position battery edge under plastic housingtabs, an

2. Disconnect the data (1) and power (2) cables from the hard drive.Figure 4-43 Removing the hard drive cables3. Lift up on the green drive-lock rele

4. If you will be replacing the hard drive with a replacement drive, remove the four installation guidescrews from the drive housing (as shown in the

4. Connect the power cable (2) to the drive (as shown in the following figure). This will allow anypossible accumulated static electricity to discharg