HP DL120 - ProLiant - G5 manuals

Owner’s manuals and user’s guides for PC/workstation barebones HP DL120 - ProLiant - G5.
We providing 3 pdf manuals HP DL120 - ProLiant - G5 for download free by document types: User Manual, User's Guide, Troubleshooting Guide


Table of contents

Table of contents

HP Proliant Servers

1

Troubleshooting Guide

1

Contents

3

Contents 4

4

Contents 5

5

Contents 6

6

Contents 7

7

Introduction

8

375445-402 (April 2011)

9

375445-401 (January 2011)

9

Introduction 10

10

Getting started

11

Pre-diagnostic steps

12

Warnings and cautions

13

Electrostatic discharge

14

Symptom information

15

Getting started 16

16

Getting started 17

17

Common problem resolution

18

DIMM handling guidelines

19

Hard drive guidelines

19

Hard drive LED combinations

20

Diagnostic flowcharts

22

Start diagnosis flowchart

24

General diagnosis flowchart

24

Diagnostic flowcharts 25

25

Power-on problems flowchart

26

Diagnostic flowcharts 27

27

Diagnostic flowcharts 28

28

Diagnostic flowcharts 29

29

POST problems flowchart

30

Diagnostic flowcharts 31

31

• Corrupted OS

32

Diagnostic flowcharts 33

33

Diagnostic flowcharts 34

34

Diagnostic flowcharts 35

35

Diagnostic flowcharts 36

36

Hardware problems

37

UPS problems

38

General hardware problems

39

Unknown problem

40

Third-party device problems

41

Internal system problems

42

Diskette drive problems

43

SD card problems

46

USB drive key problems

46

Fan problems

47

Memory problems

48

Server is out of memory

49

Memory count error exists

49

PPM problems

50

Processor problems

51

Tape drive problems

51

Stuck tape issue

52

Read/write issue

52

Backup issue

52

External device problems

53

Video colors are wrong

54

Mouse and keyboard problems

55

Audio problems

55

Printer problems

55

Cable problems

56

Local I/O cable problems

56

Modem problems

56

Network controller problems

58

Expansion board problems

59

Software problems

60

Operating system updates

61

Software locks up

63

ROM problems

64

Boot problems

65

Software tools and solutions

67

Using RBSU

68

Auto-configuration process

68

Boot options

69

BIOS Serial Console

69

Configuring AMP modes

69

Array Configuration Utility

70

Management tools

72

Erase Utility

74

HP Systems Insight Manager

74

Redundant ROM support

74

USB support

74

Diagnostic tools

75

Integrated Management Log

76

Array diagnostic software

76

Keeping the system current

77

ProLiant Support Packs

78

Smart Update Firmware DVD

78

HP Service Pack for ProLiant

78

HP Smart Update Manager

79

Firmware maintenance

80

Option ROMs

81

Verifying firmware versions

82

Updating firmware

82

• ROMPaq Diskette

84

• ROMPaq USB Key

84

Online resources

86

Management of the server

90

Error messages

91

Error messages 92

92

Error messages 93

93

Error messages 94

94

Error messages 95

95

Error messages 99

99

Mirror Data Miscompare

101

Error messages 102

102

Error messages 104

104

3. Restart the system

104

Error messages 107

107

Error messages 110

110

Error messages 111

111

Error messages 112

112

Error messages 113

113

Error messages 114

114

Error messages 115

115

Error messages 116

116

Error messages 117

117

Error messages 118

118

2. Replace the drive

118

Error messages 119

119

Error messages 120

120

Error messages 121

121

Error messages 122

122

Fan Solution Not Sufficient

123

Fatal DMA Error

123

Fatal Express Port Error

123

Fatal Front Side Bus Error

123

Fatal Global Protocol Error

123

Error messages 124

124

Error messages 125

125

Error messages 126

126

No Floppy Drive Present

127

No Keyboard Present

127

• Install a power supply

128

Error messages 129

129

Error messages 130

130

1. Power down the server

130

100 Series

132

102-System Board Failure

133

180-Log Reinitialized

134

104-ASR Timer Failure

134

162-System Options Not Set

134

163-Time & Date Not Set

134

200 Series

135

Error messages 136

136

Error messages 137

137

Error messages 138

138

300 Series

139

400 Series

140

600 Series

140

1100 Series

142

1600 Series

142

1611-Fan Failure Detected

143

Error messages 145

145

1700 Series

146

Error messages 148

148

Error messages 149

149

Error messages 150

150

Error messages 151

151

Error messages 152

152

Error messages 153

153

Paths

154

Error messages 155

155

Error messages 156

156

Error messages 157

157

• Reseat the controllers

158

Error messages 159

159

Error messages 160

160

Error messages 161

161

Error messages 163

163

1780-Disk 0 Failure

164

1781-Disk 1 Failure

165

1782-Disk Controller Failure

165

• Run ACU

166

1791-Disk 1 Error

169

Error messages 170

170

Event list error messages

171

Error messages 172

172

Error messages 173

173

Error messages 174

174

Server blade error codes

175

Interconnect A Error Code

176

Interconnect B Error Code

177

Power supply error codes

178

Memory-related port 85 codes

181

Miscellaneous port 85 codes

182

Message ID: 4137

183

Message ID: 4140

184

Message ID: 4141

184

Message ID: 4169

184

Message ID: 4190

184

Contacting HP

185

Microsoft® operating systems

186

Linux operating systems

187

SCO operating systems

188

IBM OS/2 operating systems

189

Acronyms and abbreviations

191

Index 195

195

Index 196

196

Index 197

197

Index 198

198

Index 199

199

Index 200

200

Index 201

201





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