HP 2500C Series User Manual

HP 2500C Series PrinterService and Support Manual

Product Information1-2Technology UpdateHow It WorksBy separating the ink cartridge from the printheads, a modular ink delivery system allowsth

Loading Paper and Paper Behavior3-6Loading Paper in Tray 131. Set your driver to pick paper from Tray 1 and printyour document (i.e. send the print

Loading Paper and Paper Behavior 3-7Loading Paper through the Rear Manual Feed1. Set your driver to pick paper from Tray 1 and print your document (i.

Loading Paper and Paper Behavior3-8Paper BehaviorThe HP 2500C has an automatic paper size sensing capability. However, paper typecannot be automat

Loading Paper and Paper Behavior 3-9Paper BehaviorPrint Job selected Autoselect1. The printer will check if Tray 3 has the correct Size and Type.2. Th

Loading Paper and Paper Behavior3-10Paper BehaviorPrinter is Printing from Tray 3§ This condition occurs when the user opens Tray 3 and/or removes

Loading Paper and Paper Behavior 3-11Paper BehaviorPaper Jam Internal During Paper LoadingTo rectify this problem,1. Open the Back Door.2. The printer

Loading Paper and Paper Behavior3-12

Install / Uninstall 4-1Chapter 4 Install / UninstallInstalling Printer Software from CDTo install the printer software, you will need at least 8 MB o

Install / Uninstall4-2Installing Printer Software from CDInstalling the PCL Printer Software from the Starter CD for Windows3.1x, Windows 95, Windo

Install / Uninstall 4-3Installing Printer Software from CDInstalling Printer Software from Floppy Diskettes in Windows 3.1x,Windows 95, Windows 98 and

Product Information1-3Technology UpdateThe BenefitsCuts up to 30 percent off the printing costs of other methods§ Modular design means only the compon

Install / Uninstall4-4Installing Printer Software from CDInstalling the PostScript Printer Software on a Macintosh computer (forHP 2500CM printer a

Install / Uninstall 4-5Uninstalling Printer SoftwareFor Windows 3.1x1. Click File in the Program Manager window.2. Click Run.3. Type hpw4st1 /u in the

Install / Uninstall4-6Copy HP 2500C Printer Software from Starter CD toFloppy Diskettes or Network ServerThe Starter CD includes a utility which co

Maintenance and Print Cartridge Safety5-1Chapter 5 Maintenance and Print CartridgeSafetyCleaning the Printer and AccessoriesCleaning Spilled InkThe H

Maintenance and Ink Cartridge Safety5-2Cleaning the Printer and AccessoriesPrint HeadThere are 3 levels of cleaning for the “Cleaning Printhead” ut

Maintenance and Print Cartridge Safety5-3Ink Cartridge SafetyInk used in the ink cartridge does not pose a health hazard to customers. During thedeve

Maintenance and Ink Cartridge Safety5-4Ink Cartridge SafetyFirst Aid MeasuresIf ink is ingested accidentally, contact the HP Health Line 1 (800) 45

Maintenance and Print Cartridge Safety5-5Ink Cartridge SafetyFor Service Station AssemblyPolyethylene Glycol is found in the service station and is us

Maintenance and Ink Cartridge Safety5-6Ink Cartridge SafetyPotential Health EffectsPrimary Routes of ExposuresSkin, eye, oral and inhalationAcute H

Maintenance and Print Cartridge Safety5-7Ink Cartridge SafetyFirst Aid MeasuresIf ink is ingested accidentally, contact the HP Health Line 1 (800) 457

Product Information1-4SpecificationsData SheetPrint MethodPlain paper drop on-demand thermal inkjet printing.Print Speed 1 Black Black TextEco

Maintenance and Ink Cartridge Safety5-8Ink Cartridge SafetyAdditional Information§ Observe reasonable care and cleanliness when handling and storag

Functional Overview 6-1Chapter 6 Functional OverviewWriting SystemIntroductionThe ink transport system for the HP 2500C consists of four sub-systems

Functional Overview6-2Writing SystemPart NumbersPrinthead and Ink cartridge ordering informationDescription HP Part Reorder NumberHP No. 10 Black P

Functional Overview 6-3Writing SystemInk Cartridge and Printhead SpecificationsThe printing type described here is plain paper drop-on-demand Thermal

Functional Overview6-4Writing SystemThermal InkJet TechnologyThe HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle

Functional Overview 6-5Writing System Bubble collapse begins refill.As the bubble collapses, the ink in the orifices retracts, breaking off the

Functional Overview6-6Paper Paths and ComponentsChassisThe chassis structure consists of two high strength polymeric supports held together bytwo s

Functional Overview 6-7Paper Paths and ComponentsOutput ManagementOutput Mechanism SchematicStar-wheelsThere are two rows of star-wheels, main and sec

Functional Overview6-8Paper Paths and ComponentsStar-wheel SpringIt is a coil spring type loaded transversely. The objective is that the spring for

Functional Overview 6-9Paper Paths and ComponentsSURFACERAMP STOPPERLOCATION POINTRAMP STOPPERFORM SURFACEBOW-SHAPE(TO REDUCE FRICTION)CURVED SURFACEM

Product Information1-5Connectivity /NetworkManagementHP2500CNetwork-capable printer for DOS and Windows environmentsEnhanced HP PCL 3e Windows Driver

Functional Overview6-10Paper Paths and ComponentsRamp DriveRamps are driven by Stepper motor (Bi-polar) through gear train. Each ramp has racktooth

Functional Overview 6-11Paper Paths and ComponentsOutput Reverse ControlPrimary bin media pick is initiated by reverse motion of LF motor for a speci

Functional Overview6-12Paper Paths and ComponentsOutput TransmissionNumber Of TeethFunction S/No Gear NameBig Small(1) Gear-Drive roller 80(2) Gear

Functional Overview 6-13Paper Paths and ComponentsBypass Paper FeedOutput tray assembly together with separator offers bypass paper feed path. The med

Functional Overview6-14Paper Paths and ComponentsOutput Tray Assembly Output stack sensorOutput stack height has to be sensed to indicate the user

Functional Overview 6-15Paper Paths and ComponentsOutput stack sensing is based on fixed field proximity sensing using two LEDs side byside.These LEDs

Functional Overview6-16Paper Paths and ComponentsLinefeed AccuracyA closed loop drive system was used to ensure good positional accuracy of thetran

Functional Overview 6-17Paper Paths and ComponentsTo achieve linefeed of less than 1/300 inch, the spacing between counts will have to beextrapolated

Functional Overview6-18Paper Paths and ComponentsSwivel PCADescriptionThe intend to have a swivel PCA is to allow the trough of the printer to be r

Functional Overview 6-19Paper Paths and ComponentsModular PCAThe PCA is mounted on a metal ground plate and is cased up with plastic case as shownin f

Product Information1-6Paper Size HandlingMinimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.)Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.)Ma

Functional Overview6-20Paper Paths and ComponentsFigure DPCAMODULEDUAL-BINPCABRACKETSCREW

Functional Overview 6-21Paper Paths and ComponentsDual Bin Pick And Feed MechanismPick And Feed SchematicFigure EThe Dual Bin Pick And FeedThe pick ro

Functional Overview6-22Paper Paths and ComponentsDual Bin Skew Correction MethodThe TOF skew for media from dual bin is bettered by the dual bin sk

Functional Overview 6-23Paper Paths and ComponentsDual Bin StructureSchematicThe dual bin structure is molded in one piece to reduce feature to featur

Functional Overview6-24HP 2500C ElectronicsHP2500C PCA OverviewThe following is a block diagram of the HP 2500C PCA electronics:

Functional Overview 6-25HP 2500C ElectronicsMotor Control OverviewThere are four main motors in the HP 2500C printer : the Carriage Motor, the IDS Mot

Functional Overview6-26FirmwareFirmware is the collective medium comprising of the computer, the printer mechanismand the key panel that enables al

Functional Overview 6-27FirmwarePhysical LayerOn the physical layer, the firmware performs the following functions :§ It supports IEEE 1284 (bi-direct

Functional Overview6-28FirmwareInterface with mechanismThe following diagram shows the interface between the firmware and the hardware :(hardware-f

Functional Overview 6-29FirmwareInterface with Key PanelThe Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to performsome rudiment

Product Information1-7DimensionsWith paper tray closed685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) HWith paper tray fully extended685

Functional Overview6-30

Removal and Replacement of Parts (without Calibration) 7-1Chapter 7 Removal and Replacement of Parts (withoutCalibration)This chapter describes how t

Removal and Replacement of Parts (without Calibration)7-2Before You BeginCheck the following before you begin disassembly :1. The printer is t

Removal and Replacement of Parts (without Calibration) 7-3Important Notes about Printer Components and DisassemblyThe printer has been built to a modu

Removal and Replacement of Parts (without Calibration)7-4Replacement of PartsReplacement of PCAYou will be removing the PCA from the printer a

Removal and Replacement of Parts (without Calibration) 7-5Step 6. Remove all the seven screws securing thePCA to the chassis.Step 7. Check that the c

Removal and Replacement of Parts (without Calibration)7-6Replacement of PartsInstalling the PCAStep 1. Attach the new PCA board, ensuring that

Removal and Replacement of Parts (without Calibration) 7-7Replacement of PartsReplacement of Service StationYou will be removing the Service Station f

Removal and Replacement of Parts (without Calibration)7-8 Step 4. Slide the ink carriage mechanism along thecarriage rod to the left

Removal and Replacement of Parts (without Calibration) 7-9

Product Information1-8SpecificationsCable Specifications1284-B Connector Pin AssignmentsThe pin numbers and their assigned signal names for th

Removal and Replacement of Parts (without Calibration)7-10Replacement of PartsInstalling the Service StationStep 1. Gently slide the new servi

Removal and Replacement of Parts (without Calibration) 7-11Replacement of PartsReplacement of LED PCAYou will be removing the LED PCA from the printer

Removal and Replacement of Parts (without Calibration)7-12 Step 5. Remove the two screws on the chassis andset them aside. Step

Removal and Replacement of Parts (without Calibration) 7-13Replacement of PartsInstalling the LED PCAStep 1. Install the new LED PCA by fitting it in

Removal and Replacement of Parts (without Calibration)7-14Replacement of PartsReplacement of LCD AssemblyYou will be removing the LCD assembly

Removal and Replacement of Parts (without Calibration) 7-15Replacement of PartsInstalling the LCD PanelStep 1. Install the new LCD panel by fitting it

Removal and Replacement of Parts (without Calibration)7-16Replacement of PartsReplacement of Power KnobYou will be removing the power knob fro

Removal and Replacement of Parts (without Calibration) 7-17 Step 4. Remove the output tray (Tray 1) by liftingit up. Set it aside.Step 5. Op

Removal and Replacement of Parts (without Calibration)7-18 Step 9. Remove the ink supply station cover byunscrewing the screw near LC

Removal and Replacement of Parts (without Calibration) 7-19Replacement of PartsInstalling the Power KnobStep 1. Fit the latches on the printer to the

Product Information1-930 Signal Ground (nAutoFd, nSelectIn, nInit)31 H nInit nInit nInit nReverseRequest nInit32 P nFault nDataAvail nDataAvail nPerip

Removal and Replacement of Parts (without Calibration)7-20Replacement of PartsReplacement of Power SupplyYou will be removing the power supply

Removal and Replacement of Parts (without Calibration) 7-21Replacement of PartsInstalling the Power SupplyStep 1. Slide in the new power supply. Step

Removal and Replacement of Parts (without Calibration)7-22Replacement of PartsReplacement of Modular Ink Delivery System (MIDS)You will be rem

Removal and Replacement of Parts (without Calibration) 7-23Replacement of PartsInstalling the MIDSStep 1. Attach the retainer clip to the tubes and t

Removal and Replacement of Parts (without Calibration)7-24Replacement of PartsReplacement of Ink Supply StationYou will be removing the ink su

Removal and Replacement of Parts (without Calibration) 25Step 4. Removetheinksupplystationbyslidingfromtheright(facingtheprinter).Be careful of the lo

Removal and Replacement of Parts (without Calibration)7-26Replacement of PartsInstalling the Ink Supply StationStep 1. Install the new ink sup

Removal and Replacement of Parts (without Calibration) 7-27Replacement of PartsReplacement of Main CaseYou will be removing the main case from the pri

Removal and Replacement of Parts (without Calibration)7-28Replacement of PartsInstalling the Main CaseStep 1. Pull the paper knob out and plac

Removal and Replacement of Parts (without Calibration) 7-29Replacement of PartsReplacement of Paper KnobYou will be removing the paper knob from the p

Product Information1-10SpecificationsCentronics Parallel Pinout InformationPIN NUMBER PIN ID DESCRIPTION1 Strobe1A low pulse causes the printe

Removal and Replacement of Parts (without Calibration)7-30Replacement of PartsInstalling the Paper KnobStep 1. Put in the paper knob and repla

Removal and Replacement of Parts (without Calibration) 7-31Replacement of PartsReplacement of FanYou will be removing the fan case from the printer an

Removal and Replacement of Parts (without Calibration)7-32Replacement of PartsInstalling the FanStep 1. Slide in the new fan until it is secur

Removal and Replacement of Parts (without Calibration) 7-33Replacement of PartsReplacement of Carriage MotorYou will be removing the carriage motor fr

Removal and Replacement of Parts (without Calibration)7-34Replacement of PartsInstalling the Carriage MotorStep 1. Reinstall the new carriage

Removal and Replacement of Parts (without Calibration) 7-35Replacement of PartsReplacement of Assembly Harness CoverYou will be removing the assembly

Removal and Replacement of Parts (without Calibration)7-36Replacement of PartsInstalling the Assembly Harness CoverStep 1. Latch the hinges of

Removal and Replacement of Parts (without Calibration) 7-37Replacement of PartsReplacement of Rear DoorYou will be removing the rear door from the pri

Removal and Replacement of Parts (without Calibration)7-38Replacement of PartsInstalling the Rear Door Step 1. Reinstall the rear door to the

Removal and Replacement of Parts (without Calibration) 7-39Replacement of PartsReplacement of Encoder StripYou will be removing the encoder strip from

Product Information1-11SpecificationsThe Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines andground connections between

Removal and Replacement of Parts (without Calibration)7-40Replacement of PartsInstalling the Encoder StripStep 1. Slide a new encoder strip th

Removal and Replacement of Parts (without Calibration) 7-41Replacement of PartsReplacement of Primary Star WheelYou will be removing the primary star

Removal and Replacement of Parts (without Calibration)7-42Replacement of PartsInstalling the Primary Star WheelStep 1. Snap the two small latc

Removal and Replacement of Parts (without Calibration) 7-43Replacement of PartsReplacement of Secondary Star WheelYou will be removing the secondary s

Removal and Replacement of Parts (without Calibration)7-44Replacement of PartsInstalling the Secondary Star WheelStep 1. Push the new secondar

Removal and Replacement of Parts (without Calibration) 7-45Replacement of PartsReplacement of Rubber FootYou will be removing the rubber foot from the

Removal and Replacement of Parts (without Calibration)7-46Replacement of PartsInstalling the Rubber FootStep 1. Align the screw hole of the ne

Removal and Replacement of Parts (without Calibration) 7-47Replacement of PartsReplacement of AbsorbersYou will be removing the absorbers from the pri

Removal and Replacement of Parts (without Calibration)7-48Step 6. Remove the absorbers.

Removal and Replacement of Parts (without Calibration) 7-47Replacement of PartsInstalling the AbsorberStep 1. Replace the absorbers into position.Step

iiVersion HistoryVersion 2.0 January 1, 1999NoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes

Product Information1-12SpecificationsIEEE 1284 Pinout InformationAny standard IEEE 1284 compliant printer cable will work with the printer. Th

Removal and Replacement of Parts (without Calibration)7-48

Troubleshooting 8-1Chapter 8 TroubleshootingTroubleshooting ConceptsIf there is a problem with the printer, there are several steps that can be taken

Troubleshooting8-2LEDThe LEDs on the printer will light up when it is not functioning properly. See IndicatorLights (Chapter 2) for more informati

Troubleshooting 8-3Standard ProceduresThere are several symptoms which may be observed when the printer malfunctions :§ No power.§ The printer can be

Troubleshooting8-4No PowerIf the printer does not power up, do the following checks:1. Make sure the power cord is connected firmly to the printer

Troubleshooting 8-5No PowerKnown IssuesThe main issues known for causing No Power is:§ Logic PCA failure§ Harness being cut§ Power supply on/off switc

Troubleshooting8-6LED or LCDThe printer is not functioning properly when the key panel LED has no lights (red orgreen) or when the LCD has no displ

Troubleshooting 8-7LED or LCDBlinking LEDBoth the red and green LED lights blink at a very fast rate if there is a bad Logic PCA.Verify the problem by

Troubleshooting8-8LED or LCDSensor ErrorThe sensor has a problem if it activates continuously.Possible Hardware Causes§ Sensor problem§ Bad PCA§ Wi

Troubleshooting 8-9Unrecoverable Error MessagesThe printer LCD panel displays recoverable or non-recoverable error messages. Printerdisplays recover

Product Information1-1332 nPeriphRequest During ECP mode the peripheral may drive this pin low to requestcommunications with the host. This request me

Troubleshooting8-10Unrecoverable Error MessagesBad Ink Supply Station is indicated by:§ Errors 425 – 428§ Error 441Parts Required for Repair§ Ink S

Troubleshooting 8-11Print QualitySmearingSmearing can occur, especially on special media. This problem is caused by incorrectPen to Paper Calibration

Troubleshooting8-12Broken or Missing PartsParts of the printer might be broken or missing during the warranty period which causethe printer not to

Troubleshooting 8-13No Pick or Multiple Pick or Other Mechanism ProblemsThe printer might not function well because paper is not picked or more than o

Troubleshooting8-14Troubleshooting ToolsThere are two sets of diagnostics provided by HP 2500C Series Printers which you canuse to troubleshoot the

Parts and Numbers 9-1Chapter 9 Parts and DiagramsThe parts and diagrams for HP2500C Professional Series printer are categorizedaccording to the repla

Parts and Numbers9-236 C2684-60235 Endcap Right Service 137 C2684-60280 Tray Cover Service 138 C2684-60237 Keypanel Service 239 C2684-60238 LCD Ser

Parts and Numbers 9-3Exploded Parts ViewsCase Part

Parts and Numbers9-4Exploded Parts ViewsOther Removable Assemblies

Parts and Numbers 9-5Exploded Parts ViewsMechanism

Product Information1-14SpecificationsReliability SpecificationsCategory SpecificationsPrinter Usage Up to 12,000 pages / monthMechanism Life 1

Parts and Numbers9-6

1HP2500C/CM Professional Series Color PrinterService Authorization GuideCourse ObjectivesThe HP2500C/CM Service Authorization Guide is intended to hel

2Breakdown of Course1. Production InformationObjectiveTo be familiar with the product, its marketing positioning and its printing technology(MIDS).Thi

32. User InformationObjectiveTo know the following§ how to operate the printer§ the different diagnostic pages that can be used for troubleshooting§ r

43. Technical and Troubleshooting InformationObjectiveTo know the following§ Print Cartridge Safety§ functional overview of the printer§ basic trouble

54. Repair InformationObjective1. To be able to disassemble and reassemble the HP 2500C/CM Printer2. To understand the different service modules3. To

Product Information1-15SpecificationsInterface SpecificationsCategory SpecificationsInterface Specification§ Centronics parallel, IEEE 1284Compliant w

Product Information1-16SpecificationsPhysical DimensionsWith paper tray closed(W x D x H)27.0 x 24.0 x 13.3 inches685 x 610 x 337 mmWith paper

Product Information1-17SpecificationsPackaging Dimensions Specifications792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H

Product Information1-18SpecificationsElectrical SpecificationsCategory SpecificationInput Voltage100 to 240 Vac (±10%)Frequency50/60 Hz (±3 Hz

Product Information1-19SpecificationsEnvironmental SpecificationsCategory SpecificationsTemperature§ Operating§ Storage condition§ Recommended operati

Product Information1-20SpecificationsProduct CertificationsSafety Certifications EMI CertificationsCCIB (China) C TICK (Australia and New Zeal

Product Information1-21SpecificationsMedia Sizes SupportedThe following are the media sizes supported by the printer.General type Sizes (mm) Sizes (in

iiiContentsChapter 1Production InformationTechnology Update... ...1-1Modular Ink Del

Product Information1-22SpecificationsRecommended Media WeightPaper60 to 135 g/m2 (16 to 36 lb. Bond)Cardstock 110 to 200 g/m2 (110 lb. Index)

Product Information1-23SpecificationsPaper HandlingMedia Type Capacity (Pages)Tray 1 (Input / Output Tray)Sheets 10Cards 4Tray 2 (Upper Tray)Sheets 15

Product Information1-24SpecificationsPrintable AreaThe table as follows will show the minimum margin of each media type (portraitorientation)

Product Information1-25SpecificationsMedia Margins (in portrait orientation)MarginsMedia TypeLeft Right Top Bottom CommentsUS Letter8.5 x 11 in.215.9

Product Information1-26A6 Card4.13 x 5.83105.0 x 148.00.12 in.3.1 mm.0.12 in.3.1 mm.0.12 in.3.0 mm.0.50 in.12.7 mm.Hagaki Card3.94 x 5.83100.0

Product Information1-27SpecificationsHewlett-Packard Ink Cartridge SpecificationsCategory SpecificationTypePlain paper drop on-demand thermal inkjet p

Product Information1-28SpecificationsSystem RequirementThe following CPUs and memory are required :Minimum: Windows 3.1x: 486DX-66, 8 Mb RAMWi

Product Information1-29Product OverviewPrinter External ViewModel and Serial NumberThe serial number of the HP 2500C Series Printers can be found on t

Product Information1-30Supplies and AccessoriesProduct StructureThe following items will be shipped in the box:BasicsPrinterExtended Tray Cove

Product Information1-31Supplies and AccessoriesPower CordUS 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABAEurope 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC,

ivChapter 2Operating OverviewUsing the Control Panel ... 2-1Control Panel Layout ...

Product Information1-32Supplies and AccessoriesNetwork InterfaceThe following cards have been tested with the HP 2500C and HP 2500CM Color Pri

Product Information1-33Supplies and AccessoriesPrint CartridgeNo. 10 Cyan Ink Cartridge C4841ANo. 10 Magenta Ink Cartridge C4842ANo. 10 Yellow Ink Car

Product Information1-34Supplies and AccessoriesMediaHP Bright White Paper (500 / A size) C1824AHP Bright White Paper (500 / A4 size) C1825AHP

Product Information1-35Supplies and AccessoriesOther AccessoriesHP 64MB (2x32MB) 60ns EDO SIMM D4543AHP 32MB (2x16MB) 60ns EDO SIMM D3648BHP 16MB (2x8

Product Information1-36Warranty and SupportThe warranty for HP 2500C Series Printers varies depending on the product, the date andthe country

Product Information1-37Warranty and SupportHewlett-Packard Limited Warranty StatementHP Product Duration of Limited WarrantySoftware 1 yearPrint Cartr

Product Information1-385. If HP receives, during the applicable warranty period, notice of a defect in a hardwareproduct which is covered by H

Product Information1-39Limitations of Liability1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THISWARRANTY STATEMENT, IN NO EVENT SHALL HP BE

Product Information1-40Warranty and SupportObtaining Printer DriversThe HP 2500C Series Printer Driver Software is updated periodically. The

Product Information1-41Warranty and SupportService Support ContractsIn the U.S.HP SupportPackThe HP SupportPack is an enhancement to the customer’s or

vChapter 3Loading Paper and Paper BehaviorLoading the Trays... 3-1Loading Com

Product Information1-42 Warranty and SupportService and Support ResourcesHewlett-Packard News Network (HPNN)HPNN is an electronic bulletin boa

Product Information1-43Warranty and SupportHP BBS LibraryThe HP electronic bulletin board library service, which is available 24 hours a day, 7days a

Product Information1-44Warranty and SupportHP FAXback on Demand – HP FIRSTYou can use this service to select documents, such as product descri

Product Information1-45Warranty and SupportHP FIRST Telephone NumbersCountry Telephone NumberFor US and Canada(800) 333-1917For Customers in Europe:U.

Product Information1-46Warranty and SupportHP Telephone SupportTechnical Phone Support for CustomersThe HP Customer Support Center provides fr

Product Information1-47Warranty and SupportWarranty and Out-of-Warranty Support Telephone NumbersCountry (Language) Telephone NumberAustria (German) 0

Product Information1-48Warranty and SupportContacting Hewlett-PackardTo contact HP, check your local telephone directory for the HP Sales and

Product Information1-49Warranty and SupportWorldwide Customer Support NumbersCustomer Support Centers provide technical information via telephone dire

Product Information1-50For EuropeAfrica/Middle East 41 22/780 71 11Austria 0660 6386Belgium (Dutch) 02 6268806Belgium (French) 02 6268807Czech

Operating Overview 2-1Chapter 2 Operating OverviewUsing the Control PanelThe Control Panel allows you to perform most major tasks with the printer, i

viChapter 5Maintenance and Ink Cartridge SafetyCleaning the Printer and Accessories ... 5-1Cleaning Spille

Operating Overview2-2Using the Control PanelThe functions of each of the buttons are as follows :Control Panel Key Function[ GO ]§ Puts the printe

Operating Overview 2-3Using the Control PanelIndicator LightsThere are two LEDs (lights) on the printer :LED Indicators Color FunctionReady LED Green

Operating Overview2-4Using the Control PanelSettings and DefaultsThese are the various possible menu settings. The factory defaults, where applica

Operating Overview 2-5Self Test MenuPRINT MENU MAPPRINT PS FONT LIST (Available if PS installed)PRINT MARKETING DEMO (Available if Demo DIMM installed

Operating Overview2-6Configuration Menu (Available if DIMM installed)PERSONALITY =AUTOPCLPS (Available if PS installed)MIO Menu (Available if MI

Operating Overview 2-7Using the Control PanelRestoring Factory DefaultsTo restore the default factory settings, press [ MENU ] till the Resets Menu ap

Operating Overview2-8Using the Control PanelControl Panel MenusThe following is a summary diagram of all the menus available in the HP 2500C series

Operating Overview 2-9Using the Control PanelPaper Handling MenuItem Value ExplanationTRAY 2 TYPE=PLAIN PLAINHP INKJET/HEAVYHP PHOTOTRNSPRNCY/IRONRAPI

Operating Overview2-10Transparency Film or HP Iron-on T-ShirtTransferRAPID TRNSPRNCY: HP PremiumInkjet Rapid-Dry Transparencies.Note:It is not advi

Operating Overview 2-11Using the Control PanelDiagnostics MenuItem ExplanationALIGN PRNT-HDSThis item aligns the printheads to ensure printout of the

viiChapter 7Removal and Replacement of Parts (without Calibration)Introduction ...

Operating Overview2-12Using the Control PanelInformation MenuItem ExplanationCHECK INK LEVELThis item displays the amount of ink remaining in each

Operating Overview 2-13Using the Control PanelSelf-Test MenuItem ExplanationPRINT MENU MAPThe Menu Map shows the layout of the Control Panelmenu items

Operating Overview2-14Using the Control PanelPrint Quality MenuItem Value ExplanationPRINT QUALITY=NORMALNORMALECONOFASTBESTNORMAL: Normal mode del

Operating Overview 2-15Using the Control PanelPrinting MenuItem Value ExplanationPAPER=LETTERLETTERLEGAL13X19A4A311X17JISB4Sets the paper size.ORIENTA

Operating Overview2-16Using the Control PanelI/O MenuItem Value ExplanationIN JOB TIMEOUT=155 to 300 Selects the amount of time (in seconds)that th

Operating Overview 2-17Using the Control PanelResets MenuItem ExplanationRESET TO FACTORYSETTINGSThis item performs a simple reset and restores most o

Operating Overview2-18Using the Control PanelMIO MenuThis menu is available only if the MIO card is installed. It is controlled by the MIO printser

Operating Overview 2-19Using the Control PanelAligning PrintheadsTo align the printheads from the LCD :1. Press the [ Menu ] button until “Diagnostic

Operating Overview2-20Note1. The printer has only one data-line to check for shorts. It is possible that the original error messagewill refer to a

Operating Overview 2-21Error CodesRecoverable Error CodesA recoverable error is one that is defined as an anomaly that will cause the printer topause

viiiChapter 8TroubleshootingTroubleshooting Concepts ... 8-1LED...

Operating Overview2-22TRAY [NUMBER]EMPTY, LOAD &PRESS The specified tray is empty.Load the paper size and type which this trayhas been set up f

Operating Overview 2-23Error CodesUnrecoverable Error Codes Display error code on LCD: “ERROR CODE: XXXX-XXXX”The unrecoverable error codes are coded

Operating Overview2-24(Development error)131 INK_LEAK_ERR_K ISS error – Not used Pump detected OOI before level down.132 INK_LEAK_ERR_C ISS error –

Operating Overview 2-25139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime.141 N

Operating Overview2-26Critical Task WatchDog Timeouts181 CRIT_TASK_WD_TASK_1 Not used All are PCA timing issues Critical task 1 watchdog timeout.18

Operating Overview 2-27325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available.326 RED_DM_ERR_DELETE_FONT PCL generic errors Can&ap

Operating Overview2-28368 RED_DM_IO_ECP_UNSUPPORTED_CHANNELI/O problems –firmware problem => reset printer or PCAreplacementData received on uns

Operating Overview 2-29421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR.422 MECH_BAD_CYAN_P

Operating Overview2-30465 MECH PAPERMOTOR STALLLinefeed motor stall – Linefeed motor/ Linefeed PCA/ encoderwheel/ Logic PCAThrown when linefeed mov

Operating Overview 2-31631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure.632 FLASH_ERR_ERASE_FAILED Error can onl

Product Information1-1Chapter 1 Product InformationTechnology UpdateModular Ink Delivery SystemA modular ink delivery system is the separation of ink

Operating Overview2-32925 DM_MESSAGE_SEND_FAILED Reset printer Failed to send message to dmEventMsgQ.926 DM_MESSAGE_RECV_FAILED Reset printer Faile

Operating Overview 2-33Printer Diagnostic PagesThe HP2500C can test-print up to two self-diagnostic pages: the diagnostic page andextended diagnostic

Operating Overview2-34Printer Diagnostic PagesPrinthead Info§ Pages Printed (approximate): this takes the format B C M Y, and shows how manypages h

Operating Overview 2-35Printer Diagnostic PagesExtended Diagnostic PageThe extended diagnostic page is used by manufacturing to show the NVRAM values

Operating Overview2-36

Loading Paper and Paper Behavior 3-1Chapter 3 Loading Paper and Paper BehaviorLoading the TraysOverviewThe HP 2500C/CM Printer has 3 paper trays and

Loading Paper and Paper Behavior3-2Loading Commonly-Used Media in Tray 2Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate t

Loading Paper and Paper Behavior 3-3Loading Commonly-Used Media in Tray 25785. Insert the paper, print side down, into the printer.6. Tap the left sid

Loading Paper and Paper Behavior3-4Loading Commonly-Used Media in Tray 313461. Grasp the sides of Tray 3 and pull it out of theprinter.2. If you wi

Loading Paper and Paper Behavior 3-5Loading Commonly-Used Media in Tray 377. If Tray 3 is extended, place the Extended Tray Coverover the tray.8. If y