HP ProBook VZ243AV User Manual

HP ProBook User Guide

Computer Setup menus ... 145File menu

9. Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2).10. Remove the hard drive from the upgrade bay.90 Chapter 6 Dr

To install a hard drive in the upgrade bay:1. Insert the hard drive into the upgrade bay.2. Tighten the upgrade bay screw.Replacing a drive in the upg

3. Replace the 4 hard drive screws (1), and then replace the protective screw caps (2).4. Replace the battery.5. Turn the computer right-side up, and

8. Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2).9. Remove the optical drive from the upgrade bay.Replacing a

To install an optical drive in the upgrade bay:1. Insert the optical drive into the upgrade bay.2. Tighten the upgrade bay screw.3. Replace the batter

7 External devicesUsing a USB deviceUniversal Serial Bus (USB) is a hardware interface that can be used to connect an optional externaldevice, such as

Removing a USB deviceCAUTION: To prevent loss of information or an unresponsive system, use the following procedure tosafely remove a USB device.CAUTI

Using a 1394 deviceIEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to thecomputer. Scanners, digital ca

To remove a 1394 device:1. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far rightof the taskbar.NOTE: To dis

Using a serial device (select models only)Select computer models include a serial port that connects optional devices such as a serial modem,mouse, or

1 FeaturesIdentifying hardwareComponents included with the computer may vary by region and model. The illustrations in this chapteridentify the standa

Using external drivesRemovable external drives expand your options for storing and accessing information. A USB drive canbe added by connecting the dr

Using a docking deviceThe docking connector connects the computer to an optional docking device. An optional docking deviceprovides additional ports a

8 External media cardsUsing Media Card Reader cardsOptional digital cards provide secure data storage and convenient data sharing. These cards are oft

2. Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated.You will hear a sound when the device has been d

Using ExpressCards (select models only)An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot.Like standard PC Cards,

2. Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated.You will hear a sound when the device has been de

Using smart cards (select models only)NOTE: The term smart card is used throughout this chapter to refer to both smart cards and Java™Cards.A smart ca

▲Grasp the edge of the smart card, and pull it out of the smart card reader.Using smart cards (select models only) 107

9 Memory modulesThe computer has two memory module compartments. The primary memory module compartment islocated under the keyboard. The expansion mem

Adding or replacing a memory module in the expansionmemory module slotTo add or replace a memory module in the expansion memory module slot, follow th

Component Description(1) Pointing stick (select models only)* Moves the pointer and selects or activates items on the screen.(2) Left pointing stick b

b. Grasp the edge of the memory module (2), and gently pull the module out of the memorymodule slot.To protect a memory module after removal, place it

c. Gently press the memory module (3) down, applying pressure to both the left and right edgesof the memory module, until the retention clips snap int

Upgrading a memory module in the primary memorymodule slotTo upgrade a memory module in the primary memory module slot, follow these steps:1. Save you

9. Gently lift the top edge of the keyboard (1) and slide the keyboard (2) out of the computer.10. Remove the memory module:a. Pull away the retention

11. Insert a memory module:a. Align the notched edge (1) of the memory module with the tab in the memory module slot.CAUTION: To prevent damage to the

13. Close the cover.14. Turn the computer upside down on a flat surface.15. Tighten the 3 keyboard access screws.16. Replace the batteries.17. Turn th

10 SecurityProtecting the computerNOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent aproduct from being mis

Using passwordsMost security features use passwords. Whenever you set a password, write down the password andstore it in a secure location away from t

BIOS administrator passwords FunctionDriveLock user password Protects access to the internal hard drive that is protected byDriveLock, and is set unde

Managing a BIOS administrator passwordA BIOS administrator password is set, changed, and deleted in Computer Setup.To set or change this password in C

LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Wireless lights (2)*●Blue: An integrated wirele

Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa

Setting a DriveLock passwordTo set a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while the “P

Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device or externalMultiBay).At th

Changing a DriveLock passwordTo change a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th

Removing DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th

Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th

Using Computer Setup security featuresSecuring system devicesYou can disable or enable system devices from the following menus in Computer Setup:●Boot

To view this general system information in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press

Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you expose the computer tocomputer viruses. Computer v

Using firewall softwareWhen you use the computer to access e-mail, a network, or the Internet, unauthorized persons may beable to gain access to the c

Component Description(4) Drive light●Blinking turquoise: The hard drive or optical drive (selectmodels only) is being accessed.●Amber: HP 3D DriveGuar

Installing critical updatesCAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from securitybreaches and computer viru

Using HP ProtectTools Security Manager (select modelsonly)HP ProtectTools Security Manager software is preinstalled on select computer models. This so

Installing a security cableNOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer frombeing mishandled or stole

11 Software updatesUpdating softwareUpdated versions of the software provided with your computer are available either through the HPAssistant or on th

5. Press enter.6. Follow the on-screen instructions.134 Chapter 11 Software updates

Updating the BIOSTo update the BIOS, first determine what BIOS version you currently have, and then download andinstall the new BIOS.Determining the B

5. Follow the on-screen instructions to access the BIOS update you want to download. Make a noteof the download date, name, or other identifier. You m

Updating programs and drivers1. Open your Web browser, go to http://www.hp.com/support, and then select your country or region.2. Click the option for

12 Backup and recoveryTo protect your information, use Windows® Backup and Restore to back up individual files and folders,back up your entire hard dr

Backing up your informationRecovery after a system failure is as complete as your most current backup. You should create systemrepair discs (select mo

Component Description(1) Wireless lights (2)*●Blue: An integrated wireless device (select models only), suchas a wireless local area network (WLAN) de

NOTE: Windows® includes the User Account Control feature to improve the security of yourcomputer. You may be prompted for your permission or password

Performing a recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:●Windows recovery tools

NOTE: For additional information on recovering information using the Windows tools, perform a searchfor these topics in Help and Support.Using f11 rec

6. Select Repair your computer.7. Follow the on-screen instructions.Performing a recovery 143

13 Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not work

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes, click the Exit icon in th

File menuSelect To do thisSystem Information●View identification information for the computer and thebatteries in the system.●View specification infor

Select To do thisHP SpareKey Enable/disable HP SpareKey (enabled by default).Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrol

Select To do this●Enable/disable SD Card boot (enabled by default).●Enable/disable floppy boot (enabled by default).●Enable/disable PXE Internal NIC b

Select To do this●Enable/disable Num lock state at boot (disabled bydefault).●Enable/disable TXT (Intel® Trusted ExecutionTechnology) (select models o

Component Description(4) Drive light●Blinking turquoise: The hard drive or optical drive (selectmodels only) is being accessed.●Amber: HP 3D DriveGuar

Select To do this●Enable/disable the 1394 port.●Enable/disable the ExpressCard slot.●Enable/disable the smart card slot.●Enable/disable the eSATA/USB

14 MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility,which is e

NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, dependingon the format of the boot CD.152 Chapter 14 MultiBoo

Enabling boot devices in Computer SetupThe computer will boot to a USB device or a NIC device only if the device has first been enabled inComputer Set

Considering boot order changesBefore changing the boot order, note the following considerations:●When the computer restarts after the boot order has b

Choosing MultiBoot preferencesYou can use MultiBoot in the following ways:●To set a new boot order that the computer uses each time it is turned on, b

Dynamically choosing a boot device using the F9 promptTo dynamically choose a boot device for the current startup sequence, follow these steps:1. Open

15 Management and printingUsing Client Management SolutionsClient Management Solutions software provides standards-based solutions for managing client

Managing and updating softwareHP provides several tools for managing and updating software on client computers:●HP Client Manager for Altiris (select

●Help desk and problem resolution◦Management of help desk tickets◦Remote troubleshooting◦Remote problem resolution◦Client disaster recovery●Software a

Component Description(1) Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the button to

HP CCM (Client Configuration Manager) (select models only)HP CCM (Client Configuration Manager) automates the management of software such as operating

HP SSM (System Software Manager)HP SSM (System Software Manager) lets you remotely update system-level software on multiplesystems simultaneously. Whe

Using the HP Universal Print Driver (select models only)The HP Universal Print Driver Series for Windows is a single intelligent driver that replaces

16 Routine care163

Cleaning productsUse the following products to safely clean and disinfect your computer:●Dimethyl benzyl ammonium chloride 0.3 percent maximum concent

Cleaning the TouchPad and keyboardCAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys. Thiscan permanently dama

IndexSymbols/Numerics1394 cable, connecting 971394 devicesconnecting 97removing 971394 port 971394 port, identifying 13AAC adapterconnecting 68identif

left-side 14rear 15right-side 12top 1wireless antennas 18computer information 135Computer SetupBIOS administratorpassword 118device security 126DriveL

Iiconsnetwork status 22, 33wireless 22image, computer 157inserting a memory moduleexpansion 110primary 114integrated numeric keypad keys,identifying

port options1394 port 150eSATA/USB port 150ExpressCard slot 150flash media reader 149parallel port 149serial port 149smart card slot 150USB port 149po

Component Description(4) Wireless button Turns the wireless feature on or off but does not establisha wireless connection.(5) Volume mute button Mutes

traveling with the computermodem approval label 20troubleshootingAutoPlay 59device drivers 60disc burning 59disc does not play 58external display 59HP

Component DescriptionTo learn more about your power settings, select Start >Control Panel > System and Security > PowerOptions.(2) QuickLook

© Copyright 2010 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when pressed

Component Description(1) esc key Displays system information when pressed in combination with thefn key.(2) fn key Executes frequently used system fun

Component Description(3) Wireless light●Blue: An integrated wireless device (select models only), suchas a wireless local area network (WLAN) device,

Component Description(1) Media Card Reader Supports the following optional digital card formats:●Memory Stick●Memory Stick Pro●Memory Stick Duo (adapt

Component Description●MultiMediaCard●MultiMediaCard Plus●Secure Digital (SD) Memory Card●SD High Capacity Memory Card●microSD Memory Card (adapter req

Component Description(6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo arraymicrophone, or monaural microphone.(

Bottom componentsComponent Description(1) SIM slot Contains a wireless subscriber identity module (SIM) (selectmodels only). The SIM slot is located i

Component DescriptionNOTE: To prevent an unresponsive system, replace the wirelessmodule only with a wireless module authorized for use in thecomputer

Wireless antennas (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) W

Additional hardware componentsComponent Description(1) Power cord* Connects an AC adapter to an AC outlet.(2) AC adapter Converts AC power to DC power

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Component(2) Serial number(3) Product number(4) Warranty period(5) Model description (select models only)Have this information available when you cont

2 Wireless, modem, and local areanetworkUsing wireless devices (select models only)Wireless technology transfers data across radio waves instead of wi

Identifying wireless and network iconsIcon Name DescriptionWireless (connected) Identifies the location of the wireless lights and the wireless button

The wireless lights indicate the overall power state of your wireless devices, not the status of individualdevices. If the wireless lights are blue, a

Using operating system controlsSome operating systems also offer a way to manage integrated wireless devices and the wirelessconnection. For example,

Using a WLAN device (select models only)With a WLAN device, you can access a wireless local area network (WLAN), which is composed of othercomputers a

When you set up a WLAN or access an existing WLAN, always enable security features to protect yournetwork from unauthorized access. The common securit

After the connection is made, place the mouse pointer over the network icon in the notification area, atthe far right of the taskbar, to verify the na

Using HP Mobile Broadband (select models only)HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to accessthe Intern

6. Remove the battery.7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.8. Replace the battery.NOTE

iv Safety warning notice

7. Press in on the SIM (1), and then remove it from the slot (2).8. Replace the battery.9. Turn the computer right-side up, and then reconnect externa

Using a Bluetooth wireless deviceA Bluetooth device provides short-range wireless communications that replace the physical cableconnections that tradi

Troubleshooting wireless connection problemsSome possible causes for wireless connection problems include the following:●Network configuration (SSID o

Network icon is not displayedIf the network icon is not displayed in the notification area after you configure the WLAN, the softwaredriver is either

WLAN connection is very weakIf the connection is very weak, or if your computer cannot make a connection to a WLAN, minimizeinterference from other de

Using the modem (select models only)The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable(purchased separately). In

Connecting a country- or region-specific modem cable adapterTelephone jacks vary by country or region. To use the modem and the modem cable (purchased

Adding new locations when travelingBy default, the only location setting available to the modem is a location setting for the country or regionin whic

Solving travel connection problemsIf you experience modem connection problems when using the computer outside of the country or regionin which you pur

7. Clear the check box for Wait for dial tone before dialing.8. Click OK twice.Connecting to a local area network (LAN)Connecting to a local area netw

Table of contents1 FeaturesIdentifying hardware ...

3 Pointing devices and keyboardUsing pointing devicesSetting pointing device preferencesUse Mouse Properties in Windows® to customize settings for poi

To use a hotkey command on the computer keyboard, follow either of these steps:●Briefly press the fn key, and then briefly press the second key of the

Hotkey Descriptionfn+f9 Decreases the screen brightness level incrementally.fn+f10 Increases the screen brightness level incrementally.42 Chapter 3

Using HP QuickLook 3QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlookto the hard drive of your comp

Component Description(2) Embedded numeric keypad When the keypad has been enabled, it can be used like an externalnumeric keypad.(3) num lk key Enable

Component Description(1) num lk key Alternates between the navigation and numeric functions on theintegrated numeric keypad.NOTE: The keypad function

4 MultimediaMultimedia featuresYour computer includes multimedia features that allow you to listen to music and view pictures. Yourcomputer may includ

◦To increase volume, press and hold the volume up button (3) until the desired volume levelis reached. You can also tap the volume up button.●Windows

Accessing your preinstalled multimedia softwareTo access preinstalled multimedia software:▲Select Start > All Programs, and then open the multimedi

AudioYour computer enables you to use a variety of audio features:●Play music using your computer speakers and/or connected external speakers●Record s

Current network security codes are unavailable ... 33WLAN connection is very weak ...

NOTE: For best results when recording, speak directly into the microphone and record sound in asetting free of background noise.▲To confirm or change

VideoYour computer enables you to use a variety of video features:●Watch movies●Play games over the Internet●Edit pictures and video to create present

▲To connect a digital display device, connect the device cable to the DisplayPort.NOTE: If a properly connected external display device does not displ

Optical drive (select models only)Your computer may include an optical drive that expands the functionality of the computer. The opticaldrive allows y

3. Click Choose a default, and then select one of the available options for each media type listed.4. Click Save.NOTE: For more information about Auto

NOTE: For details about using software included with the computer, refer to the softwaremanufacturer’s instructions, which may be provided on disc, in

4. Select the kind of disc you want to create—data, audio, or video.5. Right-click Start, click Open Windows Explorer, and then navigate to the folder

3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a

●Scan for hardware changes. Windows scans your system for installed hardware and installsany required drivers.●Click Properties to see if the device i

A disc does not play automatically1. Select Start > Default Programs > Change AutoPlay settings.2. Confirm that the Use AutoPlay for all media a

Troubleshooting ... 56The optical disc t

●If you are copying a disc, save the information on the source disc to your hard drive before tryingto burn the contents to a new disc, and then burn

To use Windows Update:1. Select Start > All Programs > Windows Update.NOTE: If you have not previously set up windows update, you will be prompt

Webcam (select models only)Your computer may include an integrated webcam, located at the top of the display. With the preinstalledsoftware, you can u

tones without dramatically altering the shadows and highlights. A lower gamma setting makesgrays look black, and makes dark colors even darker.For inf

5 Power managementSetting power optionsUsing power-saving statesThe computer has two power-saving states enabled at the factory: Sleep and Hibernation

NOTE: If you have set a password to be required when the computer exits Sleep, you must enter yourWindows password before your work will return to the

Viewing the current power plan▲Click the battery meter icon in the notification area, at the far right of the taskbar.– or –Select Start > Control

Using Power Assistant (select models only)Power Assistant allows you to configure system settings to optimize your computer's power consumptionan

When you connect the computer to external AC power, the following events occur:●The battery begins to charge.●If the computer is turned on, the batter

Using battery powerWhen a charged battery is in the computer and the computer is not plugged into external power, thecomputer runs on battery power. W

Step 3: Discharge the battery ... 74Step 4: Fully recharge the battery ...

Displaying the remaining battery chargeMove the pointer over the battery meter icon in the notification area, at the far right of the taskbar.Insertin

3. Remove the battery from the computer (2).Charging a batteryWARNING! Do not charge the computer battery while you are onboard aircraft.The battery c

●Blinking amber: A battery that is the only available power source has reached a low battery level.When the battery reaches a critical battery level,

Resolving a low battery levelCAUTION: To reduce the risk of losing information when the computer reaches a critical battery leveland has initiated Hib

To fully charge the battery:1. Insert the battery into the computer.2. Connect the computer to an AC adapter, optional power adapter, optional expansi

To discharge a battery:1. Unplug the computer from its external power source, but do not turn off the computer.2. Run the computer on battery power un

Step 4: Fully recharge the batteryTo recharge the battery:1. Plug the computer into external power and maintain external power until the battery is fu

Storing a batteryCAUTION: To prevent damage to a battery, do not expose it to high temperatures for extended periodsof time.If a computer will be unus

Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms:●The computer will not turn on when connected to the A

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try thefollowing emergency procedures in the sequence pro

9 Memory modulesAdding or replacing a memory module in the expansion memory module slot ... 109Upgrading a memory module

6DrivesIdentifying installed drivesYour computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-statememory. Bec

CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information,observe these precautions:Before you move a computer

Improving hard drive performanceUsing Disk DefragmenterAs you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolida

Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either ofthe following conditions:

Using HP 3D DriveGuard softwareThe HP 3D DriveGuard software enables you to perform the following tasks:●Enable and disable HP 3D DriveGuard.NOTE: Per

Replacing a hard drive in the hard drive bayCAUTION: To prevent information loss or an unresponsive system:Shut down the computer before removing the

11. Lift the hard drive (3) out of the hard drive bay.To install a hard drive:1. Insert the hard drive into the hard drive bay (1).2. Pull the hard dr

4. Align the tabs (1) on the hard drive cover with the notches on the computer.5. Replace the cover (2).6. Tighten the hard drive cover screws (3).7.

Replacing a drive in the upgrade bayThe upgrade bay can hold either a hard drive or an optical drive.Removing the protective insertThe upgrade bay may

To remove a hard drive from the upgrade bay:1. Save your work.2. Shut down the computer and close the display.3. Disconnect all external hardware devi