User Guide
Using HP Software Setup ... 9812 Computer Setup (BIOS)
b. Release the keyboard by pressing down on the back of the keyboard in the fan area (2).CAUTION: To prevent damaging the fan and keyboard, do not use
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
c. Press gently on the left and right sides of the keyboard, and then press gently on the top ofthe keyboard (3) so that it snaps in place.d. Turn the
Cleaning your computerCleaning productsUse the following products to safely clean and disinfect your computer:●Dimethyl benzyl ammonium chloride 0.3 p
CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys.This can permanently damage internal components.●To clean a
11 Backup and recoveryTo protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard dri
NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. From the Start screen, type backup, click Setti
NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in Help and Support. From the Sta
Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres
Index ...
3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an
12 Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication
To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th
Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currentlyinstalled on the computer, you
4. Double-click the file that has an .exe extension (for example, filename.exe).The BIOS installation begins.5. Complete the installation by following
13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications● Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationa
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.From the Start
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The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput
An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking ifyou want to continue. If this message is displayed, clic
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
IndexSymbols/Numerics1394 cable, connecting 541394 devicesconnecting 54defined 53removing 541394 port, identifying 10AAC adapter, testing 47accessory
inserting 50removing 51removing insert 50external AC power, using 46external monitor port 9, 37Ff11 recovery 96Face Recognition 36face recognition 75f
Ppasswordsadministrator 76BIOS administrator 77DriveLock 79user 76pinching TouchPad gesture 26pointing devices, settingpreferences 23pointing stick 4p
volume keys, identifying 31Wwebcam 12, 36webcam light, identifying 12webcam, identifying 12WindowsRefresh 97reinstall 97remove everything and reinstal
1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics
Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste
Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a
2 Getting to know your computerTopTouchPadComponent Description(1) Left pointing stick button Functions like the left button on an external mouse.(2
LightsComponent Description(1) TouchPad light ●Amber: The TouchPad is off.●Off: The TouchPad is on.(2) Caps lock light On: Caps lock is on.(3)Power
Buttons and fingerprint readerComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2)Power button ● When the computer is o
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) Function keys Execute frequently u
© Copyright 2012, 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde
FrontComponent Description(1) Media Card Reader Reads data from and writes data to digital memorycards such as Secure Digital (SD).(2) Display rel
RightComponent Description(1)Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,earbuds, a headset, or a television audi
LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade
RearComponent Description(1)RJ-11 (modem) jack Connects a modem cable.(2) Vents (2) Enable airflow to cool internal components.NOTE: The computer fa
DisplayComponent Description(1) Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the power is on.NOTE: T
BottomComponent Description(1) Battery bay Holds the battery.(2)SIM slot Supports a wireless subscriber identity module (SIM).The SIM slot is locate
Component Description(9) Speakers (2) Produce SRS Premium Sound or SRS Premium SoundPRO (select models only).NOTE: To use the SRS Premium Sound soft
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,manage wireless netwo
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:● A broadband modem (either DSL or cable) (1) and high
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I
For information about inserting and removing the SIM, see Inserting and removing a SIMon page 19.For information about HP Mobile Broadband and how to
To remove a SIM, press in on the SIM, and then remove it from the slot.Using GPS (select models only)Your computer may be equipped with a Global Posit
2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),
Connecting a country- or region-specific modem cable adapterTelephone jacks vary by country or region. To use the modem and the modem cable outside th
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad gesturesYour TouchPad or
TappingTo make an on-screen selection, use the tap function on the TouchPad.●Point to an item on the screen, and then tap one finger on the TouchPad z
Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.●Zoom in by placing two fingers together on the TouchPad zone and t
2-finger click (select models only)2-finger click allows you to make menu selections for an object on the screen.●Place two fingers on the TouchPad zo
iv Safety warning notice
Right-edge swipeThe right-edge swipe reveals the charms, which let you search, share, start apps, access devices, orchange settings.●Swipe your finger
Left-edge swipeThe left-edge swipe accesses your recently opened apps so that you can switch between themquickly.●Swipe your finger gently from the le
Using Microsoft Windows 8 shortcut keysMicrosoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help youwith Windows
Identifying the hot keysA hot key is a combination of the fn key (1) and either the esc key (2) or one of the function keys (3).To use a hot key:▲Brie
Hot key combination Descriptionfn+f10 Increases the screen brightness level.fn+f12 Turns the keyboard backlight on and off.NOTE: The keyboard backligh
Using keypadsThe computer includes an integrated numeric keypad. The computer also supports an optionalexternal numeric keypad, or an optional externa
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)● Integrated webcam● Preinstalled multimedia softwa
Adjusting the volumeDepending on your computer model, you can adjust the volume using the following:●Volume buttons●Volume hot keys (specific keys pre
Webcam (select models only)Some computers include an integrated webcam. With the preinstalled software, you can use thewebcam to take a photo or recor
VGAThe external monitor port, or VGA port, is an analog display interface that connects an external VGAdisplay device such as an external VGA monitor
Table of contents1 Welcome ...
DisplayPort (select models only)The DisplayPort connects the computer to an optional video or audio device, such as a high-definitiontelevision, or to
Intel Wireless Display (select models only)Intel® Wireless Display allows you to share your computer content wirelessly on your TV. Toexperience wirel
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to see both types of
NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Intel Rapid Star
Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. F
Finding additional battery informationHP Support Assistant provides the tools and information about the battery. To access batteryinformation, from th
Identifying low battery levelsWhen a battery that is the sole power source for the computer reaches a low or critical battery level,the following beha
2. Insert the battery (1) into the battery bay until it is seated (2).The battery release latch automatically locks the battery into place.Removing a
Conserving battery power●From the Start screen, type power, select Settings, and then select Power Options.●Select low power-use settings through Powe
Connect the computer to external AC power under any of the following conditions:● When charging or calibrating a battery●When installing or modifying
4 Navigating using the keyboard, touch gestures and pointing devices ... 23Using pointing devices ...
7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s
3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using ExpressCards (
Inserting an ExpressCardCAUTION: To prevent damage to the computer and external media cards, do not insert a PC Cardinto an ExpressCard slot.CAUTION:
Removing an ExpressCardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the followingprocedure to safely remove the ExpressC
Inserting a smart card1. Hold the card label-side up, and gently slide the card into the smart card reader until the card isseated.2. Follow the on-sc
Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the
Connecting a 1394 deviceCAUTION: To reduce the risk of damage to a 1394 port connector, use minimal force to connect thedevice.▲To connect a 1394 devi
Connecting an eSATA deviceCAUTION: To reduce the risk of damage to an eSATA port connector, use minimal force to connectthe device.▲To connect an eSAT
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Intel Smart Response Technology (select models only)Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) cachingfeature
Setting power options ... 40Usin
3. Slide the service door towards the front of the computer (4) and lift (5) to remove the servicedoor.Replacing the service doorReplace the service d
4. With the battery bay toward you, slide the service door release latch to the left (3), and if youchoose to, insert and tighten the optional screw (
7. Open the hard drive cover (2) to a vertical position.8. Loosen the hard drive screws (1).9. Pull the plastic tab on the hard drive (2) towards the
5. Remove the service door (see Removing the service door on page 57).6. Loosen the hard drive screws (1).7. Pull the plastic tab on the hard drive (2
8. Tighten the hard drive screws (3).9. Insert the tab of the hard drive cover at an angle, and then close the cover (1).10. Tighten the hard drive co
Installing the secondary hard driveTo install the secondary hard drive:1. Disconnect all external devices connected to the computer.2. Unplug the powe
Replacing a hard driveCAUTION: To prevent information loss or an unresponsive system:Shut down the computer before removing the hard drive from the up
11. Remove the hard drive from the upgrade bay (3).To install a hard drive in the upgrade bay:1. Turn the computer upside down on a flat surface, with
3. Replace the hard drive screws.4. Replace the service door (see Replacing the service door on page 58).5. Insert the battery (see Inserting a batter
10. Remove the optical drive from the upgrade bay (3).To install an optical drive in the upgrade bay:1. Turn the computer upside down on a flat surfac
Removing a 1394 device ... 54Using an eSATA device (se
Improving hard drive performanceUsing Disk DefragmenterAs you use the computer, files on the hard drive become fragmented. Disk Defragmenterconsolidat
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protectedby HP 3D DriveGuard. Hard drives installed in optional
To open the software and change settings, follow these steps:1. Double-click the icon on the Windows desktop in the notification area, at the far righ
Inserting an optical discTray-load1. Turn on the computer.2. Press the release button (1) on the drive bezel to release the disc tray.3. Pull out the
Removing an optical discTray-loadThere are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.When the disc tray opens
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
Sharing optical drivesAlthough your computer may not have an integrated optical drive, you can access software and data,and install applications, by s
9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c
Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.DriveLock master password* Protects
Setting passwords in Windows ... 76Setting passwords in Compute
3. Use a pointing device or the arrow keys to select Security > Setup BIOS AdministratorPassword, and then press enter.4. When prompted, type a pas
Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa
11. To confirm DriveLock protection on the drive you have selected, type DriveLock in theconfirmation field, and then press enter.NOTE: The DriveLock
3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.4. Use a pointing device or the arrow keys to selec
3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and thenpress enter.4. Use a pointing device or the arrow keys
Installing critical security updatesCAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer fromsecurity breaches and
Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri
10 MaintenanceAdding or replacing memory modulesThe computer has two memory module slots (or 4 memory module slots if there are quad coreprocessors).
6. If you are replacing a memory module, remove the existing memory module:a. Pull away the retention clips (1) on each side of the memory module.The
8. Replace the service door (see Replacing the service door on page 58).9. Insert the battery (see Inserting a battery on page 44).10. Connect AC powe
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