HP 787801-251 Datasheet

HP ProBook 640 G1 Notebook PCHP ProBook 645 G1 Notebook PCHP ProBook 650 G1 Notebook PCHP ProBook 655 G1 Notebook PCMaintenance and Service GuideIMPOR

Category DescriptionSupport for up to 4 total displays with discrete configurations (through Advanced DockingStation)Support AMD Eyefinity Technology

2. Remove the fourteen Torx T8 screws that secure the top cover to the computer.3. Remove the following screws that secure the base enclosure to the c

8. Remove the base enclosure, making sure that the display panel cables and the wireless antenna cablesroute through the openings in the base enclosur

USB boardDescription Spare part numberUSB board (includes cable) For use in ProBook 650 G1 models equipped with a 15.6–inch display assembly 738702-0

2. Lift up on the left side to disconnect the connector interface (2).3. Detach the USB board cable from the base enclosure (3), and remove the USB bo

Power button boardDescription Spare part numberPower button board (includes cable) For 15.6-in models 738701-001For 14-in models 738399-001Before rem

4. Remove the power button board (3) and cable.Reverse this procedure to install the power button board.Power button board 97

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable and double-sided adhesive) 738394-001Before removing the

4. Slide the fingerprint reader board (2) bracket forward and remove the fingerprint reader board andcable(4).Reverse this procedure to install the fi

Smart card readerDescription Spare part numberSmart card reader for 15.6–in models with TouchPad (includes cable) 748958-001Smart card reader for 14-i

Reverse this procedure to install the smart card reader and cable.System boardNOTE: The system board spare part kit includes battery connector bracket

Category DescriptionSupport for 16384-MB of system RAM in the following configurations:●16384-MB total system memory (8192-MB×2 or 4096-MB×4)●12288-MB

Description Spare part numberFor 15.6-in. computer models with shared memory and the Windows 8 Standard operating system withWWAN capability (includes

g. Base enclosure (see Base enclosure on page 91)h. USB board (see USB board on page 94)NOTE: When replacing the system board, be sure that the follow

2. Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to thebase enclosure.3. Lift up on the left side of the sys

SpeakersDescription Spare part numberSpeakers (includes cable) 738404-001Before removing the speakers, follow these steps:1. Turn off the computer. If

3. Remove the speakers (3) and (6) and cables.Reverse this procedure to install the speakers.106 Chapter 6 Removal and replacement procedures for Au

Function button boardDescription Spare part numberFunction button board (includes cable and double-sided adhesive) For use in models equipped with a

4. Lift the function button board (3) to remove it.Reverse this procedure to install the function button board.108 Chapter 6 Removal and replacement

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Dual Core i7-4600M 2.80-GHz proce

2. Lift the processor (2) straight up, and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on t

TouchPadDescription Spare part numberTop cover For use on HP ProBook 655 G1 models:Top cover with 2-button TouchPadTop cover with 2-button TouchPad a

Category Description●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive●DVD±RW SuperMulti Double-Layer Drive●DVD-ROM DriveSupport for 6.35-cm (2.5-in) 7

●Function button board (see Function button board on page 107)●Power button board (see Power button board on page 96)●Fingerprint reader board (see Fi

Power connector cableDescription Spare part numberFor use on models equipped with a 15.6–inch display assembly 738694-001For use on models equipped wi

3. Release the power connector (3) from the clips and mold built into the base enclosure.4. Remove the power connector cable.Reverse this procedure to

2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosurewith double-sided adhesive.)3. Remove the RTC

Display assemblyNOTE: The display panel is spared as raw panel only. The Raw Panel Support Kit is also required for fulldisplay assembly replacement.D

b. Remove the display bezel (4).The display bezel is available using spare part numbers 734301-001 (for use only on computermodels equipped with a web

b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down infront of the display enclosure.c. Release the a

5. Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2).The hinge bracket is available using spare part number 738699-001.6. Remove the

b. Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with d

7 Computer SetupWindows 8 — Computer Setup (BIOS), MultiBoot, and SystemDiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (B

Category Description●HP hs3110 HSPA+ Mobile Broadband ModuleExternal media cards Digital Media Reader Slot with push-push technology. Reads data from

Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men

Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the r

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which isena

Dynamically choosing a boot device using the f9 promptTo dynamically choose a boot device for the current startup sequence, follow these steps:1. Open

a. Connected USB driveNOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see .b. Hard drivec. BIOS2. Click the type of diagn

1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup Menu”message is displayed at the bottom of the screen.

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp

3. Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot Order for UEFIHybrid or UEFI Native Boot Mode or select

●To specify a boot device from the Express Boot menu, select your preference within the allotted time,and then press enter.●To prevent the computer fr

Category DescriptionFingerprint reader (select models only)Integrated smart card readerOperating system Preinstalled:●Windows 8.1 Professional 64-bit●

Using HP PC Hardware Diagnostics (UEFI) (select models only)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows y

8 SpecificationsComputer specifications Metric U.S.DimensionsWidth 37.8 cm 14.88 inDepth 25.7 cm 10.12 inHeight (front to rear, display assembly) 2.53

1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm**Length 100.4 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWeight 110 g 110 g 110 gInterface

500-GB, 5400-rpm** 320-GB, 5400-rpm**Single track 1.5 ms 1.5 msAverage (read/write) 11/13 ms 11/13 msMaximum 22 ms 22 msLogical blocks 976,773,168 6

9 Backup and recoveryWindows 8To protect your information, use Windows backup and restore utilities to back up individual files and folders,back up yo

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you havecreated and any software installed on the co

Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe

Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the Windows Refreshoption al

Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if youever need to. These tools will help

●Windows 7 operating system DVD—Installs the operating system without additional drivers orapplications.●Driver Recovery DVD—Installs specific drivers

Category Description●Windows 8 Country-Specific 64-bit (for service only)●Windows 8 Emerging Market 64-bit (for service only)●Windows 8 Professional 6

1. Select Start > All Programs > Maintenance > Backup and Restore.2. Follow the on-screen instructions to set up your backup, create a system

Using the Windows recovery toolsUsing the Windows recovery tools, you can:●Recover individual files●Restore the computer to a previous system restore

1. If possible, back up all personal files.2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, cli

SUSE Linux – Backup and recoveryRecovery after a system failure is as good as your most recent backup. As you add new software and datafiles, you shou

Performing a system recoveryRecovery allows you to repair or restore the computer to its original factory state. You can create an HPFactory Image Res

●Recover/Repair System—This option repairs a system that is not working properly and preserves userdata.●Restore Factory System—This option restores t

10 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP

Configuration, select AMT Options, and then select Un-configure AMT on next boot. Select Save,and then select Yes. Select the File menu, and then sele

Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is thepurpose of thismemory?Ho

Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is thepurpose of thismemory?Ho

2 External component identificationDisplayNOTE: Your computer may look slightly different from the illustration in this section.Component Description(

11 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC, or fro

Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United

12 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household

IndexAAC adapter, spare part number 44AC adapter, spare part numbers 42AC adapter/battery light 16audio, product description 4audio-in (microphone) ja

fanremoval 87spare part numbers 87fan and heat sink assemblyspare part numbers 36Fingerprint bracket, illustrated 40Fingerprint readerspare part numbe

modemtransfer boardspare part number 51mouse, spare part numbers 44Nnetwork cableillustrated 39network jack, identifying 16, 17num lock light 13, 14Oo

smart card readerremoval 100spare part number 31, 46, 55,100Smart card reader blank,illustrated 40smart card slot 17solid-state driveprecautions 59pro

Component DescriptionNOTE: The display switch is not visible on the outside of thecomputer.*The antennas are not visible on the outside of the compute

Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Component Des

KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse

© Copyright 2015 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Component Description(1) esc key Displays system information when pressed in combination withthe fn key.(2) fn key Executes frequently used system

LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Power light ●On: The computer is on.●Blinking: T

Component Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state.●Off: The computer is off.(2)Microphone mute

TouchPadEditorial note with empty para elements in source fileComponent Description(1) Pointing stick (select models only) Moves the pointer and sel

Component Description(1)Wireless light ●White: An integrated wireless device, such as awireless local area network (WLAN) device and/or aBluetooth® de

Component Descriptionselect models of cell phones and MP3players, even when thecomputer is off(4) Memory card reader Reads data from and writes data

Right sideNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1)Audio-out (headphone) jack/Aud

Rear (select models only)Component Description(1)RJ-11 (modem) jack (select models only) Connects a modem cable.(2)Serial port Connects an optional de

BottomComponent Description(1)Service cover Provides access to the hard drive bay, the wireless LAN(WLAN) module slot, the WWAN module slot, and theme

Component Description(6)Service cover release latch Releases the service cover on the computer.(7) Battery bay Holds the battery.(8) Vents (4) En

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not placethe computer directly on

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and model numberprovided on th

Item Description Function(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is t

Computer major components24 Chapter 3 Illustrated parts catalog

Item Component Spare part number(1) Display panel: 15.6-in, FHD, WLED UWVA15.6-in, HD, WLED UWVA739998-001739997-001 14-in, HD WLED14-in, HD+ WLED14

Item Component Spare part number For use in Saudi Arabia 738697-171 For use in Slovenia 738697-BA1 For use in South Korea 738697-AD1 For use in Sp

Item Component Spare part number For use in Saudi Arabia 787801-171 For use in Slovenia 787801-BA1 For use in South Korea 787801-AD1 For use in Sp

Item Component Spare part number For use in Saudi Arabia 738696-171 For use in Slovenia 738696-BA1 For use in South Korea 738696-AD1 For use in Sp

Item Component Spare part number For use in Saudi Arabia 738688-171 For use in Slovenia 738688-BA1 For use in South Korea 738688-AD1 For use in Sp

Item Component Spare part number For use in Saudi Arabia 787294-171 For use in Slovenia 787294-BA1 For use in South Korea 787294-AD1 For use in Sp

Item Component Spare part number For use in Slovenia 738687-BA1 For use in South Korea 738687-AD1 For use in Spain 738687-071 For use in Sweden an

iv Safety warning notice

Item Component Spare part number(11) Fingerprint reader bracket (included with fingerprint reader) (12) Fingerprint reader board (includes cable and

Item Component Spare part number System board for 14-in. computer models equipped with shared memory and the Windows8 Standard operating system with

Item Component Spare part number System board for 15.6-in. computer models equipped with shared memory and theWindows 8 Professional operating system

Item Component Spare part number System board for 15.6-in. computer models equipped with discrete memory and theWindows 8 Professional operating syst

Item Component Spare part number744821-001740000-001735601-001 Fan and heat sink assembly (includes replacement thermal material):(19) Fan 738685-001

Item Component Spare part number 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001 500-GB, 7200-rpm, 7.0-mm, self-encry

Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use only on 15.6-in computer models 738690-001 For use only on

Item Component Spare part number 14-in WLED HD, SVA 747752-001 14-in WLED HD, SVA 747751-001 Raw Panel Support Kit (includes LCD back cover and wir

Item Component Spare part number For use on HP ProBook 650 G1 computer models equipped with a 15.6-inch displayassembly744013–001 For use on HP ProB

Mass storage devicesItem Component Spare part number(1) Solid-state drive (SSD): 256-GB SATA-3 self-encrypting SSD 749263-001 180-GB SATA-3 SSD 7492

Table of contents1 Product description ...

Item Component Spare part number 500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001 320-GB, 7200-rpm, 7.0-mm 634862-001(4) Optical drive (includes

Component Spare part numberFor use in Switzerland 490371-111For use in Taiwan 490371-AB1For use in Thailand 490371-201For use in the United Kingdom an

Spare part number DescriptionNOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare partnumber 738395-001.634925-0

Spare part number Description695915-001 Intel 802.11 2x2 a/b/g/n 703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bra

Spare part number Description737330-001 Intel Dual Core i7 4600M 2.8 GHz (3MB 37W)737474-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.0- MB L3 c

Spare part number Description738687-171 Keyboard for 14-in models for use in Saudi Arabia (includes keyboard cable)738687-211 Keyboard for 14-in model

Spare part number Description738688-141 Keyboard with pointing stick for 14-in models for use in Turkey (includes keyboard cable and pointingstick cab

Spare part number Description738688-FL1 Keyboard with pointing stick for 14-in models for use in the Czech Republic and Serbia (includes keyboardcable

Spare part number Description738696-B31 Keyboard for 15.6-in models for use in the Netherlands (includes keyboard cable)738696-B71 Keyboard for 15.6-i

Spare part number Description738697-261 Keyboard with pointing stick for 15.6-in models for use in Bulgaria (includes keyboard cable and pointingstick

5 Removal and replacement procedures for Customer Self-Repair parts ... 63Component replace

Spare part number Description738710-001 TouchPad for 15.6-in models with 2 buttons (includes bracket)738711-001 TouchPad for 15.6-in models with 4 but

Spare part number Description744016-001 System board for use only on computer models equipped with shared memory, WWAN capability, amodem (includes re

Spare part number Description744715-501 System board for use only on computer models equipped with shared memory, without WWAN capability,and the Wind

Spare part number Description748358-001 Service cover for use on computer models equipped with a 15.6-inch display assembly and which meetregional con

Spare part number Description787294-051 Keyboard for 14-inch models for use in France (includes keyboard and backlight cables)787294-061 Keyboard for

Spare part number Description787801-051 Keyboard for 15.6-inch models for use in France (includes keyboard and backlight cables)787801-061 Keyboard fo

4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locations during thereassembly process. Impr

CAUTION: To prevent damage to the computer when you are removing or installing internal components,observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

About the boot device order ... 124Choosing MultiBoot preference

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacement procedures forCustomer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing

BatteryDescription Spare part number9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-0019-cell, 73-WHr, 2.2-AHr, Li-ion battery 718756-0018-cell, 83-WH

Service coverDescription Spare part numberService cover for use on computer models equipped with a 15.6-inch display assembly 738693-001Service cover

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These componentsare included in the Hard Drive Hardwa

2. Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the hard drive.3. Lift the hard drive (4), and then pull

c. Remove the hard drive bracket (2) from the hard drive.The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part nu

2. Lift the front of the modem module (2), and then disconnect the modem cable (3).3. Release the modem module connector board from the clip, and then

Description Spare part number4-GB (PC3L, 12800, 1600-MHz) 691740-0012-GB (PC3L, 12800, 1600-MHz) 691739-001To add or replace a memory module:1. Save y

a. Align the notched edge (1) of the memory module with the tab in the memory module slot.b. With the memory module at a 45-degree angle from the surf

Creating recovery media and backups ... 140Guidelines ...

Expansion memory moduleUpdate BIOS before adding memory modulesBefore adding new memory, make sure you update the computer to the latest BIOS.CAUTION:

2. Remove the memory module (2) by pulling the module away from the slot at an angle.Reverse this procedure to install a memory module.Component repla

WWAN module (select models only)Description Spare part numberHP hs3110 HSPA+ Mobile Broadband Module 723895-001HP lt4112 LTE/HSPA+ Mobile Broadband Mo

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WWAN antenna cables are not connected to the terminals

Description Spare part numberBroadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001CAUTIO

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protectivesleeves should be installed on the antenna connector

3. Insert a thin tool into the optical drive tab access (2), and then press the tab to the left to release theoptical drive from the computer.4. Remov

Solid-state driveDescription Spare part number256-GB SATA-3 self-encrypting SSD 749263-001180-GB SATA-3 SSD 749262-001749278-001128-GB SATA-3 SSD 7492

KeyboardFor use in country or region Spare partnumberFor use in country or region Spare part numberKeyboard for 15.6–inch models (includes keyboard ca

For use in country or region Spare partnumberFor use in country or region Spare part numberFor use in Japan 738687-291 For use in Turkey 738687-141For

1 Product descriptionCategory DescriptionProduct Name HP ProBook 640 G1 Notebook PCHP ProBook 645 G1 Notebook PCHP ProBook 650 G1 Notebook PCHP ProBoo

For use in country or region Spare partnumberFor use in country or region Spare part numberFor use in India 738688-D61 For use in Taiwan 738688-AB1For

For use in country or region Spare partnumberFor use in country or region Spare part numberFor use in Greece 787294-211 For use in Spain 787294-071For

2. Open the computer.3. Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edgeof the keyboard (3)

5. For models without a pointing stick, remove the metal shield (2) covering the zero insertion force (ZIF)connector, release the ZIF connector to whi

6. For models with a pointing stick, disconnect the pointing stick cable from the system board (32), releasethe zero insertion force (ZIF) connector t

6 Removal and replacement procedures forAuthorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an a

2. Remove the heat sink assembly:NOTE: Due to the adhesive quality of the thermal material located between the heat sink assemblyand the system board

●For computer models equipped with discrete graphics, following the 1 through 2 sequencestamped into the graphics board heat sink, remove the 2 captiv

Thermal locations for computer models equipped with discrete graphics are shown in the followingillustration:●Thermal paste is used on the processor (

Base enclosureDescription Spare part numberBase enclosure For 15.6-in models 738692-001For 14-in models 738681-001Before removing the base enclosure,