Service Manual i HP Pavilion ze5600 Notebook PC HP Pavilion ze5500 Notebook PC HP Pavilion ze5400 Notebook PC HP Pavilion ze5300 Notebook PC HP
Service Manual Product Information 1-3 HP Pavilion ze4500 Processor AMD Athlon (1.67-, 1.8-, 2.2-, and 2.0-GHz) Intel Celeron (2.4-GHz) Memory U
Service Manual Troubleshooting and Diagnostics 3-3 Troubleshooting The suggestions in this section can help isolate and repair the cause of a probl
3-4 Troubleshooting and Diagnostics Service Manual Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse.
Service Manual Troubleshooting and Diagnostics 3-5 Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial
3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook to the customer, verify the repair b
Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Powe
3-8 Troubleshooting and Diagnostics Service Manual Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likel
Service Manual Troubleshooting and Diagnostics 3-9 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Error mes
3-10 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery
Service Manual Troubleshooting and Diagnostics 3-11 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Display
3-12 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Files co
1-4 Product Information Service Manual HP Pavilion ze4200 Processor Mobile Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz) Intel Cele
Service Manual Troubleshooting and Diagnostics 3-13 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments System E
3-14 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook
Service Manual Troubleshooting and Diagnostics 3-15 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/net
3-16 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PCMCIA
Service Manual Troubleshooting and Diagnostics 3-17 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook
3-18 Troubleshooting and Diagnostics Service Manual Diagnostic Tools This section describes the following diagnostic tools you can use for troubles
Service Manual Troubleshooting and Diagnostics 3-19 10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Sup
3-20 Troubleshooting and Diagnostics Service Manual Power-On Self-Test NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press e
Service Manual Troubleshooting and Diagnostics 3-21 Beep Codes POST Description 1-2-1-4 Initialize PCI Bus Mastering devices 1-2-2-1 Initialize
3-22 Troubleshooting and Diagnostics Service Manual Beep Codes POST Description 2-3-2-4 Initialize Multi Processor APIC 2-3-3-1 Enable external
Service Manual Product Information 1-5 HP nx9010 Processor Mobile Intel Pentium 4-D (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron (2.0- and 2.
Service Manual Troubleshooting and Diagnostics 3-23 Beep Codes POST Description 3-4-3-2 Prepare Boot 3-4-3-3 Initialize SMBIOS 3-4-3-4 Initialize
3-24 Troubleshooting and Diagnostics Service Manual The following table lists POST messages and explanations for reported problems If the system fa
Service Manual Troubleshooting and Diagnostics 3-25 Message Description 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer
3-26 Troubleshooting and Diagnostics Service Manual Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 105) from Syca
Service Manual Troubleshooting and Diagnostics 3-27 Windows Management Instrumentation (WMI) The Windows Management Instrumentation is basically se
3-28 Troubleshooting and Diagnostics Service Manual 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to n
Service Manual Troubleshooting and Diagnostics 3-29 System Devices Menu Description Default Video Display Device Sets whether the built-in displ
Service Manual Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: •
4-2 Replaceable Parts Service Manual Figure 4-1 Exploded View HP Pavilion ze4x00, HP nx9005 and nx9000, and Compaq Presario 2100
Service Manual Replaceable Parts 4-3 Figure 4-2 Exploded View HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500
1-6 Product Information Service Manual HP nx9000 Processor AMD Athlon (1.8- or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules.
4-4 Replaceable Parts Service Manual Table 4-1 Replaceable Parts Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008,
Service Manual Replaceable Parts 4-5 Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pa
4-6 Replaceable Parts Service Manual Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pa
Service Manual Replaceable Parts 4-7 Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pa
4-8 Replaceable Parts Service Manual Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pa
Service Manual Replaceable Parts 4-9 Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pa
4-10 Replaceable Parts Service Manual Description Part Number Exchange Part Number HP Pavilionze5x00, nx9010, nx9008, Compaq Presario 2500 HP P
Service Manual Replaceable Parts 4-11 Table 4-2 Accessory Replaceable Parts Description Part Number Exchange Part Number HP Pavilion ze5x00, nx901
4-12 Replaceable Parts Service Manual Table 4-3 Part Number Reference Part Description Exchange Part Number Description HP Pavilion ze5x00, nx901
Service Manual Replaceable Parts 4-13 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
Service Manual Product Information 1-7 Compaq Presario 2500 Processor Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz)
4-14 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
4-16 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
Service Manual Replaceable Parts 4-17 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
4-18 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
Service Manual Replaceable Parts 4-19 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
4-20 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
Service Manual Replaceable Parts 4-21 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
4-22 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
Service Manual Replaceable Parts 4-23 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP
Service Manual Reference Information 5-1 5 Reference Information This chapter includes the following reference information: • Password removal pol
1-8 Product Information Service Manual Features The following illustrations show the notebook’s main external features. For an exploded view of the
5-2 Reference Information Service Manual Password Removal Policy If the user forgets the system password, the user calls Technical Support to deter
Service Manual Reference Information 5-3 Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect tech
5-4 Reference Information Service Manual Table 5-1 LCD Guidelines Type of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright
Service Manual Reference Information 5-5 Service Notes and Obsolete Parts Service notes containing important repair information for these products
Service Manual Product Information 1-9 Figure 1-2. Back View HP Pavilion ze4x00 HP nx9005 and nx9000 13. AC adapter jack 14. Two universal Ser
1-10 Product Information Service Manual Figure 1-3. Bottom View HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N101
Service Manual Product Information 1-11 Figure 1-4. Front View HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 1. Note
1-12 Product Information Service Manual Figure 1-5. Back View HP Pavilion ze5x00, HP nx9010, and HP nx9008 15. AC adapter jack 16. Two unive
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Service Manual Product Information 1-13 Figure 1-6. Bottom View HP Pavilion ze5x00, HP nx9010, HP nx9008, and Compaq Presario 2500 27. Hard dis
1-14 Product Information Service Manual Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You c
Service Manual Product Information 1-15 Checking the Status of the Notebook The main status lights on the front of the notebook report power status
1-16 Product Information Service Manual Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—
Service Manual Product Information 1-17 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn
1-18 Product Information Service Manual Specifications The following tables list the specifications for the notebook and its accessories and are su
Service Manual Product Information 1-19 Processor and Bus Architecture (continued) HP Pavilion ze4300: 1.8-, 2.0-, 2.2-, or 2.4-GHz Mobile Intel Pe
1-20 Product Information Service Manual Processor and Bus Architecture (continued) Compaq Presario 2500: 1.8-, 2.0-, 2.4-, 2.53-, 2.66-, or 2.80-G
Service Manual Product Information 1-21 Audio System Stereo sound via 2 built-in speakers 3D-enhanced audio Volume and mute buttons (certain model
1-22 Product Information Service Manual Table 1-7. Accessories Accessory Description HP Pavilion ze5x00 HP nx9010 and nx9008 Compaq Presario 250
ii Service Manual © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft
Service Manual Product Information 1-23 Accessory Description HP Pavilion ze5x00 HP nx9010 and nx9008 Compaq Presario 2500HP Pavilion ze4x00 HP n
1-24 Product Information Service Manual Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in v
Service Manual Product Information 1-25 Table 1-8. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive
1-26 Product Information Service Manual Port Replicator Motherboard Port replicator logic, port replicator connector (certain models) PCMCIA Moth
Service Manual Removal and Replacement 2-1 2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s components and
2-2 Removal and Replacement Service Manual Table 2-2. Required Equipment • 0 and 1 Phillips screwdrivers, preferably magnetized • Small flat-bla
Service Manual Removal and Replacement 2-3 Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the
2-4 Removal and Replacement Service Manual Removing the Battery (User-Replaceable) Required Equipment None Removal Procedure Slide the battery’s re
Service Manual Removal and Replacement 2-5 Removing an SDRAM Module (User-Replaceable) The notebook has no system memory built into its motherboard
2-6 Removal and Replacement Service Manual NOTE: The SDRAM door on HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500 models is lo
Service Manual iii Contents Introduction...
Service Manual Removal and Replacement 2-7 Removing the Wireless LAN Mini PCI Card (User-Replaceable) Certain notebooks include a wireless LAN Mini
2-8 Removal and Replacement Service Manual NOTE: The Mini PCI Card door on HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m
Service Manual Removal and Replacement 2-9 Removing the Hard Disk Drive (User-Replaceable) Required Equipment 1 Phillips screwdriver Removal Proced
2-10 Removal and Replacement Service Manual 4. Remove the four M3.0×4.0mm screws from the hard disk drive and hard disk drive tray, and then lift
Service Manual Removal and Replacement 2-11 Recovering the Factory Software The following procedure describes how to recover the notebook’s origin
2-12 Removal and Replacement Service Manual Replacing Small Parts The user can replace the following small parts. Table 2-4. Replacing Small Parts
Service Manual Removal and Replacement 2-13 Removing the Keyboard Cover Required Equipment • 1 Phillips screwdriver • Small flat-blade screwdriv
2-14 Removal and Replacement Service Manual 4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver und
Service Manual Removal and Replacement 2-15 Removing the Speaker Assembly (User-Replaceable) NOTE: The following speaker assembly removal procedur
2-16 Removal and Replacement Service Manual Removing the Keyboard Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC ada
iv Service Manual Figures Figure 1-1. Front View...
Service Manual Removal and Replacement 2-17 Figure 2-12. Removing the Keyboard
2-18 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050
Service Manual Removal and Replacement 2-19 Removing the Switchboard PCA NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP n
2-20 Removal and Replacement Service Manual Removing the CD/DVD Drive NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000,
Service Manual Removal and Replacement 2-21 3. Remove the 2 screws that secure the CD/DVD drive to the top case and motherboard. NOTE: The screws
2-22 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2
Service Manual Removal and Replacement 2-23 Removing the Display Assembly (Authorized Service Providers Only) Required Equipment 1 Phillips screwdr
2-24 Removal and Replacement Service Manual Figure 2-17. Removing the Display Assembly
Service Manual Removal and Replacement 2-25 Reassembly Notes NOTE: After replacing the display assembly or motherboard, you must use the Service U
2-26 Removal and Replacement Service Manual Removing the Top Case (Authorized Service Providers Only) NOTE: This section applies only to HP Pavili
Service Manual v Tables Table 1-1. Product Comparisons...
Service Manual Removal and Replacement 2-27 3. Turn the notebook bottom side up with the front facing forward. 4. Remove the following M2.5×4.0mm s
2-28 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2
Service Manual Removal and Replacement 2-29 3. Turn the notebook bottom side up with the front facing forward. 4. Remove the following 16 screws: •
2-30 Removal and Replacement Service Manual 5. Turn the notebook top side up with the rear panel facing forward. 6. Remove the two M2.5×7.0mm screw
Service Manual Removal and Replacement 2-31 7. Position the notebook so the front faces forward. 8. Disconnect the floppy drive flex cable from the
2-32 Removal and Replacement Service Manual Removing the Floppy Drive (Authorized Service Providers Only) NOTE: This section applies only to HP Pa
Service Manual Removal and Replacement 2-33 3. Remove the two M2.5×4.0mm screws (right side) that secure the hard disk drive guide to the motherboa
2-34 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2
Service Manual Removal and Replacement 2-35 Figure 2-23. Removing the Floppy Drive HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presa
2-36 Removal and Replacement Service Manual Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment 1 Phillips screw
Service Manual vii Introduction This manual provides reference information for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze
Service Manual Removal and Replacement 2-37 3. Disconnect the I/R PCA cable from the motherboard. 4. Remove the two M2.5×4.0mm screws that secure t
2-38 Removal and Replacement Service Manual Removing the Audio PCA (Authorized Service Providers Only) NOTE: The following audio PCA removal instr
Service Manual Removal and Replacement 2-39 5. Remove the two M2.0×3.0mm flathead screws that secure the audio PCA shield to the bottom case. 6. R
2-40 Removal and Replacement Service Manual Removing the Heat Sink (with Fan) (Authorized Service Providers Only) NOTE: This section applies only
Service Manual Removal and Replacement 2-41 3. Remove the three M2.5×4.0mm retaining screws. 4. Lift up on the heat sink (with fan), and then disc
2-42 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2
Service Manual Removal and Replacement 2-43 3. Disconnect the 2 fan cables from the motherboard. 4. Remove the 4 retaining M2.0×5.0mm screws in the
2-44 Removal and Replacement Service Manual Removing the CPU Module (Authorized Service Providers Only) Required Equipment Small flat-blade screwdr
Service Manual Removal and Replacement 2-45 3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a ligh
2-46 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HPnx9008, and Compaq Presario 25
Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of public
Service Manual Removal and Replacement 2-47 3. Slide the front tip of the locking arm slightly to the right, and then swing it up and back. 4. Care
2-48 Removal and Replacement Service Manual Removing the RJ11/1394 Connector Module (Authorized Service Providers Only) NOTE: The following RJ11/1
Service Manual Removal and Replacement 2-49 3. Remove the 4 screws that secure the hard disk drive guide to the bottom case. NOTE: The 4 screws th
2-50 Removal and Replacement Service Manual Removing the Motherboard (Authorized Service Providers Only) NOTE: This section applies only to HP Pav
Service Manual Removal and Replacement 2-51 CAUTION: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or c
2-52 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion 5x00, HP nx9010, HP nx9008, and Compaq Presario 2500 m
Service Manual Removal and Replacement 2-53 CAUTION: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or c
2-54 Removal and Replacement Service Manual 7. Disconnect the modem board cable from the motherboard. 8. Disconnect the 1394 board cable from the m
Service Manual Removal and Replacement 2-55 11. Remove the four M5.0×10mm standoffs from the notebook rear panel (2 on each side of the parallel an
2-56 Removal and Replacement Service Manual Figure 2-34. Removing the Motherboard
1-2 Product Information Service Manual HP Pavilion ze5400 and ze5300 Processor Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz) Mobile Intel Pen
Service Manual Removal and Replacement 2-57 Reassembly Notes NOTE: After replacing the display assembly or motherboard, you must use the Service U
2-58 Removal and Replacement Service Manual 21. Remove the following components from the old motherboard, and then install onto the new motherboard
Service Manual Removal and Replacement 2-59 Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wireless panel, and
2-60 Removal and Replacement Service Manual Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below
Service Manual Removal and Replacement 2-61 Repairing the BIOS IC (Authorized Service Providers Only) The notebook’s BIOS IC cannot be replaced sep
2-62 Removal and Replacement Service Manual Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnersh
Service Manual Removal and Replacement 2-63 Removing Other Components (Authorized Service Providers Only) Required Equipment • 0 and 1 Phillips sc
2-64 Removal and Replacement Service Manual Component Removal Procedure Additional Steps Guide, HDD Keyboard cover(page 2-13) Speaker (page 2-15)
Service Manual Troubleshooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic informati
3-2 Troubleshooting and Diagnostics Service Manual Support by Authorized Service Providers In the U.S., support of notebook computers by Authorized
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