PC Troubleshooting and System Recovery Guide
6 PC Troubleshooting and System Recovery Guide Starting System Recovery if the PC is responding 1 Turn off the PC. Disconnect all peripheral devic
PC Troubleshooting and System Recovery Guide 7 Hard Disk Drive Space HP Pavilion and HP Media Center Desktop PCs with the Windows XP operating syst
8 PC Troubleshooting and System Recovery Guide Audio Symptom Problem Solution Volume is muted. Press the Mute button on the keyboard to see if th
PC Troubleshooting and System Recovery Guide 9 CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Problem Solution Cannot remove a CD
10 PC Troubleshooting and System Recovery Guide CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued) Symptom Problem Solution Problem with disc
PC Troubleshooting and System Recovery Guide 11 Diskette (Floppy) Drive (Select Models Only) (continued ) Symptom Problem Solution Diskette is ful
12 PC Troubleshooting and System Recovery Guide Hard Disk Drive Symptom Problem Solution PC seems to be locked up and not responding. Program in u
PC Troubleshooting and System Recovery Guide 13 Hardware Installation (continued ) Symptom Problem Solution New or existing device does not work af
14 PC Troubleshooting and System Recovery Guide Internet Access (continued ) Symptom Problem Solution Cannot automatically start Internet programs
PC Troubleshooting and System Recovery Guide 15 Keyboard and Mouse (continued ) Symptom Problem Solution Mouse connector is not properly plugged i
The only warranties for Hewlett-Packard products and services are set forth in the express warranty statements accompanying such products and service
16 PC Troubleshooting and System Recovery Guide Power Symptom Problem Solution PC is not securely connected to an external power source. Ensure th
PC Troubleshooting and System Recovery Guide 17 Memory Symptom Problem Solution Insufficient memory message is displayed. All memory in the PC is
Printed in
PC Troubleshooting and System Recovery Guide iii Recovering from Software Problems ... 1 PC Repair Over
iv PC Troubleshooting and System Recovery Guide
PC Troubleshooting and System Recovery Guide 1 Recovering from Software Problems The PC uses the operating system and installed software programs d
2 PC Troubleshooting and System Recovery Guide Updating Drivers A driver is a software program that allows your PC to communicate with an attached
PC Troubleshooting and System Recovery Guide 3 NOTE: Do not use the Application Recovery program to reinstall software programs that came on CDs or
4 PC Troubleshooting and System Recovery Guide Creating System Recovery Discs Complete the procedure described in this section to create a set of s
PC Troubleshooting and System Recovery Guide 5 Running System Recovery from Recovery Discs This section contains the procedure for performing a sys
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